Canada Post tracking status
Canada Post says delivered but no parcel: what to do
The short answer
Take actionTrack shows a delivery scan but the parcel has not reached you, so first check the places Canada Post leaves parcels. It may be in a parcel compartment with the key in your mailbox, at a safe drop spot, or with a neighbour or concierge.
When to act: If you have checked every spot and it is still missing after 2 business days, file a complaint and we send it to Canada Post.
Also shown as: “Delivered” · “Item successfully delivered” · “Delivered as a safe drop” · “Delivered to community mailbox” · “Delivered to your community mailbox, parcel locker or apt./condo mailbox” · “Signature image recorded for Online viewing”
What to do now
- 1
Check your mailbox for a parcel compartment key or a Delivery Notice Card, then check the compartment or locker.
- 2
Look around the property, ask everyone in the household, and ask nearby neighbours. In a building, ask the concierge, superintendent or security desk.
- 3
If it was a safe drop, sign in to your Canada Post account and look at the delivery photo in the Track a Package dashboard.
- 4
If it needed a signature, look up who signed in Track soon. Canada Post keeps the delivery confirmation online for 45 days.
- 5
Check the address on your order, then keep the photo, screenshots and your tracking number.
- 6
Still not sorted? File your complaint here. We write it with you and send it to Canada Post, so you do not have to chase it yourself.
Says delivered, but it is not here with another courier
- FedEx: Delivered but not received
- UPS: Delivered but not received
- USPS: Delivered, but not received
- Amazon: Delivered, but not received
- DHL: Delivered but not received
- OnTrac: Delivered but not received
- LaserShip: Delivered but not received
- GOFO: Delivered but not received
- UniUni: Delivered but not received
- SpeedX: Delivered but not received
- Veho: Delivered but not received
- GLS: Delivered but not received
- Yanwen: Delivered but not received
- YunExpress: Delivered but not received
- Cainiao: Delivered but not received
- China Post: Delivered but not received
- Royal Mail: Delivered but not received
- Evri: Delivered but not received
- DPD: Delivered, but you do not have it
- Yodel: Delivered but not received
- Parcelforce: Delivered but not received
- APC Overnight: Delivered but not received
- DX: Delivered but not received
- ArrowXL: Delivered but not received
- Purolator: Delivered but not received
- Canpar: Delivered, but not received
- Intelcom: Delivered, but not received
- Australia Post: Delivered but not received
- StarTrack: Delivered but not received
- Aramex: Delivered but not received
- CouriersPlease: Delivered but not received
- Sendle: Delivered but not received
- Team Global Express: Delivered but not received
- NZ Post: Delivered but not received
- An Post: Delivered but not received
- DPD Ireland: Delivered but not received
Tracking says delivered but nothing arrived: who is responsible? →
What is going on
Canada Post lists where to look. At a house: around the property, with everyone in the household, and for a Delivery Notice Card. In an apartment: your mailbox, a parcel locker with the key in your mailbox, the security desk, the superintendent or concierge. At a community mailbox: your own box and the parcel compartment, again with the key in your box. At a large institution, the mailroom is the final point of delivery, so it may take longer to reach you. A safe drop comes with a delivery photo in your Canada Post account. The line 'Delivered to your community mailbox, parcel locker or apt./condo mailbox' covers all three, so check each. A parcel in a building parcel locker stays for up to 5 days, then you get a card to collect it from a post office.
A delivery scan is a record, not proof that the parcel is in your hands. In histories people share, parcels went into the wrong compartment, reached a neighbour who brought them over the next day, or were scanned hours before they arrived. Canada Post can look for a parcel, but only the sender can be paid for one that goes missing.
Why it happens
- It is in a parcel compartment or locker, and the key is in your mailbox
- It was left as a safe drop elsewhere on the property
- Someone in the household, a concierge or building staff took it in
- It went to a neighbour or the wrong compartment, in histories people share
- The address on the label was wrong or incomplete
- The scan was recorded ahead of the parcel, in histories people share
- It was taken after delivery
What usually happens next
In histories people share, some misplaced parcels turned up within a day or two. Canada Post's own search for a missing parcel starts by watching for new scans for a few days. Only the sender can be paid for a missing parcel, so if you bought it, it is in most cases for the seller to put right.
Other Canada Post statuses
- Item processedNormal
- Item delayed, stay tuned for updatesKeep an eye on it
- Tracking not updatingKeep an eye on it
- Available for pickupTake action
- Notice leftTake action
- Item being returned to senderTake action
- Item out for deliveryNormal
- Check delivery progressKeep an eye on it
- Item held by customsKeep an eye on it
- Electronic information submitted by shipperNormal
- Delivery Attempt Made / Rescheduled for delivery next business dayKeep an eye on it
Who is responsible for a late or missing parcel from Canada Post?
If you bought online from a business, the seller chose Canada Post and is its customer, so a late, lost or missing order is in most cases for the seller to put right, with a replacement or a refund. Canada Post also says that only the sender can receive compensation for a missing parcel.
For a parcel you sent yourself, Canada Post's General Terms and Conditions are the contract between you. Most Priority, Xpresspost and Expedited Parcel shipments include cover of up to $100, the first $100 must be bought for Regular Parcel, and you can add more when you mail it, up to $5,000 within Canada and $1,000 for most US and international shipments. Compensation is the lowest of the item's value, the cover you bought or the cover included, plus postage where it applies. A claim for a missing parcel has to start within 90 days of the shipping date within Canada, or 6 months for the US and abroad. A late parcel on a guaranteed service may earn the sender a postage refund, but the terms excuse causes beyond Canada Post's control, including labour disruptions and customs.
Questions about “Delivered, but not received”
Canada Post says delivered but I didn't get my package. What should I do?
Check the mailbox for a compartment key or card, look around the property, ask your household and neighbours, and view the delivery photo if it was a safe drop. If it is still missing after 2 business days, file a complaint here.
Where does Canada Post leave a package when I'm not home?
If it fits, in your mailbox or a parcel compartment. Otherwise it may leave a safe drop at your location, with a photo, as long as no signature or payment is needed and the sender allowed it. If not, it goes to a post office and you get a card.
Can I see a photo of my Canada Post delivery?
Yes, for safe drops only. Sign in to your Canada Post account, open the Track a Package dashboard, choose the tracking number and select 'View Photo'. Photos stay in your account for one year.
Who signed for my Canada Post package?
Track can show it. Open the delivery details for your tracking number and view the delivery confirmation, using the destination postal code. Canada Post keeps this online for 45 days after delivery.
Who is responsible if a delivered Canada Post package is missing?
If you bought from a business, it is in most cases for the seller to put right, because the seller chose Canada Post and only the sender can be paid by it. If you sent the parcel yourself, your contract is with Canada Post.
Based on
- Canada Post: Find a missing package that shows as Delivered
- Canada Post: Tracking statuses (delivered as a safe drop)
- Canada Post: FAQ about Photo Confirmation for delivered packages
- Canada Post: How can I use Track to find who signed for a package?
- Canada Post: My package hasn't arrived (investigation, who can be paid)
- Canada Post: Delivery options
- Canada Post developer documentation: Get Tracking Details (sample event wordings)
- RedFlagDeals forum: Canada Post showing Delivered but actually not (shared experience)
- RedFlagDeals forum: Canada Post Package missing from community mailbox (shared experience)
- Canada Post: Parcel lockers (held for up to 5 days, then a delivery notice card)
- Reddit r/CanadaPost: shared history (Delivered to your community mailbox, parcel locker or apt./condo mailbox)
- Canada Post: My package hasn't arrived (who can be paid, time limits, $100 base cover)
- Canada Post: My package was delivered late (postage refund for the sender, guaranteed services)
- Canada Post: Coverage options, parcel guide ($100 included, first $100 bought for Regular Parcel, up to $5,000)
- Canada Post: General Terms and Conditions, customers without a Standing Offer Agreement (liability cover, excusable delay)