Canada Post tracking status
Canada Post “Delivery attempt made”: what it means
The short answer
Keep an eye on itCanada Post tried to deliver your parcel and could not, or the parcel went back to the depot. It normally tries again the next business day, and you cannot collect the parcel from a post office yet.
When to act: If you see this status on 2 business days in a row, or nobody came while you were home, file a complaint and we send it to Canada Post.
Also shown as: “Delivery Attempt Made” · “Rescheduled for delivery next business day”
What to do now
- 1
Check your door, mailbox and parcel compartment for a Delivery Notice Card.
- 2
Read the time of the attempt in Track and compare it with when you were home.
- 3
Before the next attempt, set a delivery preference in Track or the app if your parcel is eligible. It is not available for parcels that need a signature.
- 4
In an apartment, check that your name and unit work on the intercom.
- 5
Keep a dated screenshot, and write down if you were home at the time.
- 6
Still not sorted? File your complaint here. We write it with you and send it to Canada Post, so you do not have to chase it yourself.
What does “Delivery Attempt Made / Rescheduled for delivery next business day” mean?
Canada Post says this can mean one of two things. It tried to deliver and was not successful, and normally tries again the next business day. Or the parcel was brought back to the depot and cannot be collected from a postal outlet yet.
It is not the same as 'Notice left', which means the parcel has been sent to a post office. In a building with an intercom, Canada Post counts trying the intercom as a delivery attempt, so you may not hear a knock. In rural areas with a community or rural mailbox, it attempts the door only within 500 metres of its route. If no card was left, it says the parcel might come the next business day with your regular mail.
Why does Canada Post show it?
- Nobody answered, and the parcel needs a signature or there was no safe place
- The intercom was tried and there was no answer
- The parcel was too big for the mailbox or parcel compartment
- The parcel went back to the depot before delivery
- An out-of-service elevator or a problem reaching the door
How long does it last?
Normally a new 'Item out for delivery' the next business day. If it still cannot be delivered, the next line is 'Notice left', and the parcel goes to a post office for 15 calendar days.
Other Canada Post statuses
- Item processedNormal
- Item delayed, stay tuned for updatesKeep an eye on it
- Tracking not updatingKeep an eye on it
- Available for pickupTake action
- Notice leftTake action
- Delivered, but not receivedTake action
- Item being returned to senderTake action
- Item out for deliveryNormal
- Check delivery progressKeep an eye on it
- Item held by customsKeep an eye on it
- Electronic information submitted by shipperNormal
Who is responsible for a late or missing parcel from Canada Post?
If you bought online from a business, the seller chose Canada Post and is its customer, so a late, lost or missing order is in most cases for the seller to put right, with a replacement or a refund. Canada Post also says that only the sender can receive compensation for a missing parcel.
For a parcel you sent yourself, Canada Post's General Terms and Conditions are the contract between you. Most Priority, Xpresspost and Expedited Parcel shipments include cover of up to $100, the first $100 must be bought for Regular Parcel, and you can add more when you mail it, up to $5,000 within Canada and $1,000 for most US and international shipments. Compensation is the lowest of the item's value, the cover you bought or the cover included, plus postage where it applies. A claim for a missing parcel has to start within 90 days of the shipping date within Canada, or 6 months for the US and abroad. A late parcel on a guaranteed service may earn the sender a postage refund, but the terms excuse causes beyond Canada Post's control, including labour disruptions and customs.
Questions about “Delivery Attempt Made / Rescheduled for delivery next business day”
What does 'Delivery Attempt Made' mean on Canada Post?
Canada Post tried to deliver and was not successful, or the parcel went back to the depot. It normally tries again the next business day.
Why does Canada Post say delivery was attempted when I was home?
In a building, trying the intercom counts as an attempt. If nobody tried at all, keep a note of the time and file a complaint here.
How many times will Canada Post try to deliver?
It publishes no fixed number. It normally tries again the next business day. After a failed attempt the parcel can go to a post office for 15 calendar days, and then back to the sender.
Can I pick up my parcel after a delivery attempt?
Not yet. Canada Post says the parcel cannot be collected from a postal outlet at this stage. Wait for 'Notice left' or 'Available for pickup'.
Based on
- Canada Post: Tracking statuses (delivery attempt made)
- Canada Post: Delivery options (intercom, 500 metres, elevator, 15 days)
- Canada Post: Delivery was attempted but I didn't get a notice card
- Canada Post: I set a delivery preference location but my package went to the post office (delivery preference limits)
- Canada Post: How to set your delivery preference location
- Canada Post: My package hasn't arrived (who can be paid, time limits, $100 base cover)
- Canada Post: My package was delivered late (postage refund for the sender, guaranteed services)
- Canada Post: Coverage options, parcel guide ($100 included, first $100 bought for Regular Parcel, up to $5,000)
- Canada Post: General Terms and Conditions, customers without a Standing Offer Agreement (liability cover, excusable delay)