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Canada Post tracking status

Canada Post “Electronic information submitted”: what it means

The short answer

Normal

The sender has created a shipping label and sent Canada Post the details, but no scan shows Canada Post has the parcel yet. Tracking moves on once it is picked up, accepted at a post office or sorted.

When to act: If it still says 'Electronic information submitted by shipper' after 3 business days, file a complaint and we send it to the seller.

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Tell me what happened. I write your complaint with you and we send it to the seller.

Also shown as: “Order information received by Canada Post”

What to do now

  1. Read the full history in Track. If this is the only line, Canada Post has no scan of the parcel yet.

  2. Compare the date with the shipping date the seller gave you, as a label is often made before the parcel is handed over.

  3. Do not rely on the expected delivery date yet: people report it moving forward with no scan behind it.

  4. Check the address on your order confirmation now, including your unit number, because Canada Post cannot correct it once the parcel is mailed.

  5. Keep the seller's shipping message, your tracking number and a dated screenshot.

  6. Still not sorted? File your complaint here. We write it with you and send it to the seller, so you do not have to chase it yourself.

    Start my complaint

What does “Electronic information submitted by shipper” mean?

In Track, Canada Post explains this line as the sender having created a shipping label and sent electronic information, with updates to follow once the item is processed. So it is about the label, not the parcel. The seller may still be packing it or waiting for a pickup.

It does not mean the parcel is lost, and it does not prove the parcel has left the seller. In histories people share, stores marked orders as shipped while Track showed only this line, and the expected delivery date kept moving forward with no scan behind it. On some orders from abroad, this line stayed until the parcel cleared customs.

Why does Canada Post show it?

  • The seller has printed a label and has not handed the parcel over yet
  • The parcel is waiting for a Canada Post pickup
  • The seller handed it over, but no scan has been recorded yet
  • An order from abroad has a Canada Post label and has not cleared customs yet

How long does it last?

Usually the next line is 'Item picked up by Canada Post', 'Item accepted at the Post Office' or 'Item processed'. Canada Post gives no time for this, because it depends on when the sender hands the parcel over.

Other Canada Post statuses

All Canada Post statuses →

Who is responsible for a late or missing parcel from Canada Post?

If you bought online from a business, the seller chose Canada Post and is its customer, so a late, lost or missing order is in most cases for the seller to put right, with a replacement or a refund. Canada Post also says that only the sender can receive compensation for a missing parcel.

For a parcel you sent yourself, Canada Post's General Terms and Conditions are the contract between you. Most Priority, Xpresspost and Expedited Parcel shipments include cover of up to $100, the first $100 must be bought for Regular Parcel, and you can add more when you mail it, up to $5,000 within Canada and $1,000 for most US and international shipments. Compensation is the lowest of the item's value, the cover you bought or the cover included, plus postage where it applies. A claim for a missing parcel has to start within 90 days of the shipping date within Canada, or 6 months for the US and abroad. A late parcel on a guaranteed service may earn the sender a postage refund, but the terms excuse causes beyond Canada Post's control, including labour disruptions and customs.

Questions about “Electronic information submitted by shipper”

What does 'Electronic information submitted by shipper' mean on Canada Post?

The sender has created a shipping label and sent the details to Canada Post. Canada Post may not have the parcel yet. Tracking moves on once the parcel is scanned.

My Canada Post tracking is stuck on 'Electronic information submitted by shipper'. Is it lost?

Usually not. The seller may not have handed it over yet, or it may have been mailed and not scanned. In histories people share, some orders from abroad stayed on this line until they cleared customs.

Why does the store say shipped if Canada Post only has the label?

A store can mark an order as shipped once the label exists. In histories people share, stores said shipped while Track showed only this line, so go by the scans in Track.

Why is there an expected delivery date if nothing has been picked up?

The date is an estimate, and it can change. People report it moving forward day by day with no scan behind it, so go by the scans, not the date.

Based on

  • Canada Post: Tracking Events and Services (label creation)
  • Canada Post: My package hasn't arrived (address cannot be corrected once mailed)
  • Canada Post developer documentation: Get Tracking Details (sample event wordings)
  • RedFlagDeals forum: Item picked up by Canada Post then no updates (quotes Track's own explanation)
  • RedFlagDeals forum: Canada Post delivery times (shared experience)
  • RedFlagDeals forum: Is Canada Post really backed up? (shared tracking history)
  • Reddit r/CanadaPost: shared history (label data on one date, Item accepted at the Post Office ten days later)
  • Canada Post: My package hasn't arrived (who can be paid, time limits, $100 base cover)
  • Canada Post: My package was delivered late (postage refund for the sender, guaranteed services)
  • Canada Post: Coverage options, parcel guide ($100 included, first $100 bought for Regular Parcel, up to $5,000)
  • Canada Post: General Terms and Conditions, customers without a Standing Offer Agreement (liability cover, excusable delay)

Parcel still not here?
File a complaint about the seller.

Start my complaint