Veho tracking status
Veho “Out for delivery”: what it means
The short answer
NormalA driver has collected your package from the warehouse, and your tracking page should show a time window. Windows can run late: people report deliveries after 9 PM and past midnight. Veho publishes no delivery hours.
When to act: If it has not arrived by the end of the next day, file a complaint and we send it to Veho.
Also shown as: “Out for delivery!” · “Out for delivery! Arriving between”
What to do now
- 1
Read the time window at the top of the tracking page and keep a screenshot of it.
- 2
Add your gate or door code, unit number and preferred spot on the tracking page or in the Veho app while the driver is still on the way.
- 3
If your delivery needs a PIN, find it in that day's text or email, or pass it to someone who will be home.
- 4
Check the page again the next morning, as a late attempt or a delay may show only then.
- 5
Still not sorted? File your complaint here. We write it with you and send it to Veho, so you do not have to chase it yourself.
What does “Out for delivery” mean?
Drivers scan every package on their route at the warehouse, and this line starts around then. It usually reads 'Out for delivery! Arriving between' and two times. The driver app suggests an order of stops and uses it to set your expected time, but a driver can take stops in another order, so the window is an estimate.
People report windows such as 3 to 6 PM, 4 to 8 PM and 3:45 to 9:45 PM, and packages arriving at 9 PM, around 9:30 PM and just after midnight. The line can stay the same after the window ends, and the next morning show what happened. One page showed an attempt at 11:07 PM and a 'delivery issue', and one person reports three days on this line. It does not yet mean the package is late, and Veho does not let you choose a day or time.
Why does Veho show it?
- The driver is still working through the route
- Stops are being taken in a different order from the suggested one
- The route started late or took longer than planned
- A gate, door code or locker room is slowing the driver down
- The store asked for a PIN, so someone must be there
How long does it last?
'Delivered', with a message that often holds a photo or signature. If the driver cannot finish, expect 'Delivery issue' or 'Delivery delayed', and possibly only the next morning. One customer's package switched from a delay to a delivery photo and back to 'Out for delivery' for 2 days.
Other Veho statuses
- Arrived at Veho facilityNormal
- Package delayedKeep an eye on it
- Tracking not updatingKeep an eye on it
- Delivery issueTake action
- Delivered but not receivedTake action
- Lost in transitTake action
Who is responsible for a late or missing package from Veho?
If you bought online from a business, the seller chose Veho and is its customer, so a late, lost or missing order is in most cases for the seller to put right. Veho's own FAQ takes the same line: it calls itself a delivery partner, does not pay claims directly to consumers, leaves all refund and replacement decisions to the merchant, and says the merchant starts any claim with Veho.
Veho sells to businesses. If you sent a package with it yourself, through a business account or a shipping platform such as EasyPost, the agreement you accepted there applies. Veho's public terms set no cover amount for a package.
Questions about “Out for delivery”
What time does Veho deliver?
Veho publishes no delivery hours. Your tracking page gives your window, and people report evening windows such as 4 to 8 PM, with packages arriving as late as just after midnight.
Veho says out for delivery but the window has passed. What now?
Read the page again in the morning, since it may then show an attempt or a delay. One line stayed unchanged late into the evening, and the attempt showed only the next day. If nothing has come, file a complaint on Complain.biz and we send it to Veho.
Can I choose when Veho delivers?
No. Veho's FAQ says it cannot take requests for a specific day or time. You can still add delivery instructions, and the driver gets them, although Veho says it cannot guarantee every instruction is followed.
Why does my Veho delivery need a PIN?
The store asked for an in-person handover. You get a 4-digit PIN by text and email once the driver has your package. It works only that day, and you can pass it to someone you trust.
Based on
- Veho: tracking page and the script behind it (status labels and messages)
- Veho: Customer FAQ (no pick-up, instructions, photos, lost packages, refunds, PIN deliveries)
- Veho: Mobile Terms of Service (the usual delivery messages)
- Veho Driver Help Center: Taking your first route (scans, 2 to 3 delivery photos)
- Veho Driver Help Center: Issue with a Delivery (access, mailboxes, stop order, PIN)
- Reddit r/ThredUp: 4 to 8 PM window, attempt logged at 11:07 PM
- Reddit r/ThredUp: 3 to 6 PM window missed
- Reddit r/lululemon: 3:45 to 9:45 PM window, nothing by 12:30 AM
- Reddit r/lululemon: delay, proof of delivery, then out for delivery again for 2 days; another person three days on the line
- Reddit r/Sephora: delivery just after midnight
- Reddit r/lululemon: delivery at almost 9:30 PM
- Reddit r/Sephora: delivery at 9 PM to a closed store
- Veho: Customer FAQ (who decides refunds and starts claims)
- Veho: Terms of Use (app terms, no cover amount)
- Veho: access to its delivery network through EasyPost Wallet