Intelcom tracking status

Intelcom “Sorry, your package was undeliverable”: what it means

The short answer

Take action

In reviews people share, this message means delivery has ended and the parcel is going back to the seller. Intelcom does not define it. A refund or new delivery then comes from the seller, so check your address and keep your proof if it was correct.

When to act: If your address works for other deliveries and you turned nothing away, file a complaint straight away and we send it to Intelcom.

Also shown as: “Undeliverable” · “Returned to the seller” · “Returned to the merchant”

What to do now

Read the earlier lines in tracking, as they show how many tries were recorded and when.
Look at your order for a missing unit number or a wrong postal code.
Update your delivery instructions if access was the problem, so a new order goes better.
Find the part of the seller's returns policy on undelivered orders.
Hold on to your dated screenshots and your tracking and order numbers until the money is back.
Still not sorted? File your complaint here. We write it with you and send it to Intelcom, so you do not have to chase it yourself.

Start my complaint

Going back to the sender with another courier

What does “Sorry, your package was undeliverable” mean?

Intelcom does not publish this message or explain it. It comes from reviews people share. One reviewer quotes the run of messages: 'before 7pm', 'your driver was delayed', 'can't be delivered today', then 'Sorry, your package was undeliverable'. Another reports an email saying the parcel was returned to the seller. Its only published return rule is for counter delivery: a parcel left uncollected for 5 days goes back to the merchant.

Do not confuse this with a parcel going back to the warehouse overnight, which Intelcom says happens when there is no secure place to leave it. That parcel goes out again on the next business day. An undeliverable message does not prove your address was wrong either: one person in rural Alberta says the same address had worked for earlier parcels.

Why does Intelcom show it?

Repeated failed attempts, one person says after about 3
An address or access problem the driver could not solve
A rural area the route does not reliably reach, as one reviewer reports
A parcel reported as damaged, which one reviewer says was destroyed rather than sent back
A counter delivery not collected within 5 days

How long does it last?

The parcel goes back to the seller. Intelcom publishes no time for this. On Amazon orders, one person reports the order being credited and the next one going by another courier.

Other Intelcom statuses

Out for deliveryNormal
Delivery postponedKeep an eye on it
Delivery attemptedTake action
Delivered, but not receivedTake action
Tracking not updatingKeep an eye on it
Ready for pickupTake action

All Intelcom statuses →

Who is responsible for a late or missing parcel from Intelcom?

If you bought online from a business, the seller hired Intelcom, or Dragonfly as it is called outside Quebec, and is its customer, so when an order is late, lost or missing it is in most cases for the seller to put right with a replacement or a refund. Intelcom says it delivers for merchants and does not know the contents or value of a parcel, and it points damage and missing items to the merchant. On Amazon orders, people who share their experience got the credit or replacement from Amazon, though one says Amazon restricted their account after they reported a missing parcel.

If you sent the parcel yourself, note that Intelcom sells its shipping to businesses, from retailers and logistics firms to smaller companies, and its website terms cover only the website. We found no published terms for a private sender, so a business shipping with Intelcom goes by its own contract.

Questions about “Sorry, your package was undeliverable”

What does 'Sorry, your package was undeliverable' mean on Intelcom or Dragonfly?

Intelcom does not define it. In reviews people share, it comes after repeated tries, and the parcel then goes back to the seller. Check the earlier lines in tracking to see what was recorded.

Will I get a refund if Intelcom returns my parcel?

Refunds go through the merchant, Intelcom says, under the merchant's own policy. The seller hired Intelcom, so an order that never arrived is in most cases the seller's to put right.

Is 'returned to the warehouse' the same as returned to sender?

No. Intelcom says a parcel with no secure place to leave it goes back to the warehouse and out again the next business day. Returned to the seller means the delivery has ended.

Why was my parcel undeliverable when my address is correct?

Intelcom does not explain this. One person in rural Alberta reports it at an address that had worked before, and a shop says Intelcom or Dragonfly drivers use the word at its own building. If your address was correct, file a complaint here and we send it to Intelcom.

Based on

Intelcom: Frequently asked questions (delivery postponed, delivery hours, safe places, tracking errors, text messages, instructions form)
Intelcom: Convenient Counter Delivery (5 days, barcode, returned to the merchant)
Trustpilot review of Intelcom (shared messages: 'before 7pm', 'your driver was delayed', 'can't be delivered today', 'undeliverable')
Trustpilot review of Intelcom (shared message: 'returned to the seller')
Trustpilot review of Intelcom (shared wording: 'undeliverable', returned to the vendor, rural Alberta)
Trustpilot review of Intelcom (shared experience: on hold after about 3 failed attempts, returned to the supplier)
Trustpilot review of Intelcom (shared experience: four attempts marked, parcel reported damaged and destroyed)
Trustpilot review of Intelcom (shared experience: 'undeliverable' at a shop that gets daily deliveries)
Dragonfly Shipping: About (Intelcom as parent company, independent delivery partners)
Dragonfly Shipping: Frequently asked questions (name change, Intelcom kept in Quebec, names may coexist, same status words as Intelcom)
Dragonfly Shipping: Small and medium businesses (shipping sold to businesses)
Intelcom: Terms of Use (website only)
Reddit r/amazonprime (shared experience: marked delivered by Intelcom, parcel not in the photo, Amazon restricted the account)