Canpar tracking status

Canpar “Returned to sender”: what it means

The short answer

Take action

Canpar could not complete delivery and your parcel is going back to the shipper. This can follow the 5 business day hold or an address problem. A refund or new delivery is then for the seller to sort out, as Canpar charges the shipper for the return.

When to act: If the parcel went back even though your address was right and you did not refuse it, file a complaint as soon as you see this and we send it to Canpar.

Also shown as: “Return to sender” · “Return to shipper”

What to do now

Read the tracking details table for the date of the last attempt and any comment beside it.
Check the delivery address on your order line by line: unit number, street and postal code.
Check whether your address is a PO Box, rural route or range road.
Look up what the seller's returns policy says about parcels that never arrive.
Save dated screenshots, plus your tracking and order numbers, until the refund has come through.
Still not sorted? File your complaint here. We write it with you and send it to Canpar, so you do not have to chase it yourself.

Start my complaint

Going back to the sender with another courier

What does “Returned to sender” mean?

Canpar's terms say a parcel it cannot deliver is held and then sent back, and that a return to shipper carries a charge equal to the outbound delivery rate. They add that the shipper pays for the original delivery and the return when a shipment is undeliverable, including when the receiver cannot accept it. Canpar does not publish its tracking line for this. In reviews people share, one person says tracking marked the parcel 'return to sender', and another says it had been 'returned to sender'.

A return does not prove you did anything wrong. In reviews people share, some only found out by checking or when they went to collect the parcel, and one person reached the pickup point on the morning it left. Another says it came after out for delivery lines with no attempt. Canpar's FAQ says it does not deliver to PO Boxes, rural routes or range roads, which can end in a return even when your address is real.

Why does Canpar show it?

The 5 business day hold ran out with nobody collecting it
The address on the label was wrong, incomplete or could not be found
A PO Box, rural route or range road address, which Canpar does not deliver to
The receiver refused the parcel or could not accept it
A signature was needed and nobody was there, as one reviewer reports
The hold ended with no notice reaching the receiver, in reviews people share

How long does it last?

The parcel travels back to the shipper, which pays for the return. Canpar publishes no time for this. After that, whether you get a refund or a second delivery is the seller's call.

Other Canpar statuses

With CourierNormal
Held for pickupTake action
Sorry we missed youTake action
Delayed at facilityKeep an eye on it
Tracking not updatingKeep an eye on it
Label createdKeep an eye on it
Delivered, but not receivedTake action

All Canpar statuses →

Who is responsible for a late or missing parcel from Canpar?

On an order from a business, the seller chose Canpar and is its customer, so it is in most cases for the seller to put a late, lost or missing parcel right, with a replacement or a refund. Canpar's own rules are written around the shipper: its late delivery guarantee refunds the customer's transportation charges, a return to shipper is charged to the shipper, and a claim rests on the shipper's cost of the goods.

For a parcel you sent yourself, Canpar's Terms of Service are your contract. Its liability for loss or damage is limited to $100 or $2.00 per pound per shipment, whichever is greater, unless you declared a value and paid the surcharge, up to $5,000 per package or $20,000 per shipment and never above the actual value. Personal articles stay at $2.00 per pound. Select, Express and Priority services within Canada carry a refund or credit of the transportation charges when late, but not for causes beyond Canpar's control, such as weather, strikes or customs.

Questions about “Returned to sender”

Why was my Canpar parcel returned to sender?

Canpar's terms say it returns a parcel it cannot deliver. That can follow the end of the 5 business day hold or an address it cannot use, such as a PO Box or a range road.

Who pays when Canpar returns a parcel?

The shipper. Canpar's terms set a charge equal to the outbound delivery rate, and the shipper also pays for the original delivery.

Do I get my money back if my Canpar parcel goes back?

The seller handles that, not Canpar. It chose the courier, and a parcel that never reached you is in most cases its to put right.

Does Canpar warn me before it returns a parcel?

Canpar's notice gives you the 5 business days. In reviews people share, some got no other warning, so select Notify Me under Delivery Options and check the tracking page yourself.

Based on

Canpar Express Terms of Service
Canpar: Frequently Asked Questions (With Courier, in transit, delivery hours, one attempt, 5 business day hold, addresses it does not serve)
Canpar: How to Read a Delivery Notice (W number, attempts, 5 business days, photo ID)
Canpar: Delivery Options (Notify Me, Redirect to SMARTSpot, where a parcel can be left)
Trustpilot review of Canpar (shared wording: tracking 'marked as return to sender')
Trustpilot review of Canpar (shared wording: tracking, 'returned to sender', no attempt)
Trustpilot review of Canpar (shared experience: held, then 'returned to sender', with no contact)
Trustpilot review of Canpar (shared experience: returned when a signature was needed)
Trustpilot review of Canpar (shared experience: parcel sent back on the morning of the pickup visit)
Canpar: How to File a Claim (what a claim is based on)