Canpar tracking
Canpar tracking statuses explained
Canpar, which trades as Canpar Express, is a Canadian parcel courier owned by TFI International, so it is not part of Canada Post. It delivers for businesses and online shops, and it holds missed home deliveries at SMARTSpots, partner pickup locations. A parcel gets a pickup scan, arrival and departure scans at a sorting hub, an arrival scan at the delivery terminal, then 'With Courier' on the day it goes out and a final delivery scan. Between terminals tracking reads 'In transit', and Canpar says no scanning can take place on that leg.
Every Canpar tracking status explained
| Status | What it means | Should you worry? |
|---|---|---|
| With Courier | Your parcel is on a Canpar driver's vehicle and should arrive today. | Normal |
| Held for pickup | Your parcel is waiting for you at a pickup location, usually after a missed delivery. | Take action |
| Sorry we missed you | Canpar's driver could not complete delivery and left a notice with a number starting with W. | Take action |
| Delayed at facility | This line says your parcel is held up at a Canpar site, without a reason or a new date. | Keep an eye on it |
| Tracking not updating | Canpar cannot scan a parcel while it travels between terminals, so 'In transit' can sit for days until the arrival scan. | Keep an eye on it |
| Label created | The shipper has made a label and sent Canpar the details, but Canpar has not received the parcel yet. | Keep an eye on it |
| Delivered, but not received | Canpar shows a delivery scan but you do not have the parcel, so open the proof of delivery link on the tracking page… | Take action |
| Returned to sender | Canpar could not complete delivery and your parcel is going back to the shipper. | Take action |
Canpar delays
Canpar's terms list what it treats as beyond its control: delays caused by the receiver, weather and natural causes disrupting air or ground transport, strikes and other labour disputes, and customs or other government action. Its service alerts show its latest demand surcharge, for times of elevated volume, running from late October to mid January, and one alert during a Canada Post strike said packages to remote areas may see delays. Canpar says general courier deliveries run Monday to Friday, so a parcel that misses Friday usually waits until Monday outside peak season. In reviews people share, long waits gather around December, with parcels sitting at facilities such as Calgary or Kamloops, and a few people report a parcel on the wrong truck or with the wrong driver.
Is your parcel from Canpar late or missing?
Who is responsible for a late or missing parcel from Canpar?
On an order from a business, the seller chose Canpar and is its customer, so it is in most cases for the seller to put a late, lost or missing parcel right, with a replacement or a refund. Canpar's own rules are written around the shipper: its late delivery guarantee refunds the customer's transportation charges, a return to shipper is charged to the shipper, and a claim rests on the shipper's cost of the goods.
For a parcel you sent yourself, Canpar's Terms of Service are your contract. Its liability for loss or damage is limited to $100 or $2.00 per pound per shipment, whichever is greater, unless you declared a value and paid the surcharge, up to $5,000 per package or $20,000 per shipment and never above the actual value. Personal articles stay at $2.00 per pound. Select, Express and Priority services within Canada carry a refund or credit of the transportation charges when late, but not for causes beyond Canpar's control, such as weather, strikes or customs.
Questions about Canpar tracking
What does 'out for delivery by end of day' mean on Canpar?
Your parcel is on the driver's vehicle today, with no set time, and could come as late as 7pm at a home. If you only see '(End of Day)' beside the estimated date, that is a label on the date, not a scan.
What does 'held at terminal' mean on Canpar?
Canpar's pages do not use these words as a tracking line, and we found them only in reviews. People use them for a parcel at a Canpar site, waiting for pickup or stopped over the address. Look for a pickup location on the tracking page.
What is a Canpar delivery notice?
It is the card a driver leaves after a failed attempt, headed 'Sorry we missed you'. Its number starts with W and works as a tracking number, so it shows you where the parcel is going.
What does 'Delayed at facility' mean on Canpar?
Canpar does not define it. The plain reading is that your parcel is at one of its sites and has missed its planned move. The line does not say why, and it does not give a new date.
Why is my Canpar tracking not updating?
Between terminals no scanning can take place, so the page can stay on 'In transit' until the arrival scan. Canpar publishes no limit. If the estimated date has passed and nothing moves, file a complaint here and we send it to Canpar.
Based on
- Canpar Express Terms of Service
- Canpar: How to File a Claim (what a claim is based on)