Canpar tracking status
Canpar “Sorry we missed you”: what it means
The short answer
Take actionCanpar's driver could not complete delivery and left a notice with a number starting with W. Homes get one attempt, so the parcel goes to a pickup location, ready after 12pm the next business day for up to 5 business days.
When to act: If you were home and nobody came, or tracking shows no pickup location after 2 business days, file a complaint and we send it to Canpar.
Also shown as: “Delivery attempt notice” · “Delivery notice” · “Consignee not home” · “Cant find the address” · “No such address”
What to do now
- 1
Find the W number under the barcode at the top of the notice and enter it on the tracking page.
- 2
Read which box the driver ticked: held for pickup, or another attempt on a marked day.
- 3
If another attempt is marked and you will be out, write a safe place on the lower part of the notice, sign it and leave it outside where it was left. This does not work for apartments or condos.
- 4
Select Notify Me under Delivery Options to hear when the parcel is ready, and bring government issued photo ID to collect it.
- 5
If you were home, write down the time and keep door camera footage and a photo of the notice.
- 6
Still not sorted? File your complaint here. We write it with you and send it to Canpar, so you do not have to chase it yourself.
Missed delivery or a card left with another courier
- UPS: Delivery attempted
- USPS: Notice left
- Amazon: Delivery attempted
- DHL: Delivery attempted
- OnTrac: Delivery attempted
- LaserShip: Delivery attempted
- GOFO: Delivery Exception, No Access to Delivery Location
- UniUni: A delivery was attempted
- SpeedX: Attempted Delivery
- Veho: Delivery issue
- GLS: Delivery attempted
- Cainiao: Delivery failed
- Royal Mail: Delivery attempted
- Evri: Delivery attempted or action needed
- DPD: Sorry we missed you
- Yodel: Delivery attempted
- Parcelforce: Delivery Attempted
- APC Overnight: Sorry we missed you
- DX: Sorry we missed you
- ArrowXL: No one home
- Canada Post: Notice left
- Purolator: Attempted delivery - receiver unavailable
- Intelcom: Delivery attempted
- Australia Post: Attempted delivery
- StarTrack: Unsuccessful Delivery
- Aramex: Missed delivery
- CouriersPlease: Delivery attempted
- Team Global Express: Attempted delivery
- NZ Post: Delivery attempted
- An Post: We tried to deliver your item
- DPD Ireland: We tried to deliver but we couldn't locate you
What does “Sorry we missed you” mean?
The delivery notice carries a number starting with W under the barcode, and that number also works as a tracking number. A box on the notice shows what happens next: held for pickup, or another attempt on a day the driver marks. Homes get 1 attempt and then the parcel goes to a secure location nearby. Commercial addresses get up to 2 attempts, if the parcel qualifies. The driver cannot come back the same day.
A notice does not prove your address was wrong. Canpar's FAQ and terms say it will not leave a parcel unattended at an apartment or condo, even with your permission, although its Delivery Options form lists an apartment or condo door, so expect a notice there if you are out. In reviews people share, tracking or an email can also say 'Consignee not home', 'cant find the address' or 'no such address'. Some people report a notice on a day they were at home, and a few report no notice at all. How a driver records an attempt is not something Canpar publishes.
Why does Canpar show it?
- Nobody was home, and the parcel could not be left in a safe place
- An apartment or condo, where Canpar does not leave parcels unattended
- The sender asked for a signature and nobody answered
- The driver could not find the address, in reviews people share
- A missing unit number or a wrong address on the label
How long does it last?
For a home, tracking should show the SMARTSpot address, and you can collect after 12pm the next business day. For a business, if the parcel qualifies, a second attempt follows on the day marked on the notice. If nothing happens within 5 business days, the parcel goes back to the shipper.
Other Canpar statuses
- With CourierNormal
- Held for pickupTake action
- Delayed at facilityKeep an eye on it
- Tracking not updatingKeep an eye on it
- Label createdKeep an eye on it
- Delivered, but not receivedTake action
- Returned to senderTake action
Who is responsible for a late or missing parcel from Canpar?
On an order from a business, the seller chose Canpar and is its customer, so it is in most cases for the seller to put a late, lost or missing parcel right, with a replacement or a refund. Canpar's own rules are written around the shipper: its late delivery guarantee refunds the customer's transportation charges, a return to shipper is charged to the shipper, and a claim rests on the shipper's cost of the goods.
For a parcel you sent yourself, Canpar's Terms of Service are your contract. Its liability for loss or damage is limited to $100 or $2.00 per pound per shipment, whichever is greater, unless you declared a value and paid the surcharge, up to $5,000 per package or $20,000 per shipment and never above the actual value. Personal articles stay at $2.00 per pound. Select, Express and Priority services within Canada carry a refund or credit of the transportation charges when late, but not for causes beyond Canpar's control, such as weather, strikes or customs.
Questions about “Sorry we missed you”
What is a Canpar delivery notice?
It is the card a driver leaves after a failed attempt, headed 'Sorry we missed you'. Its number starts with W and works as a tracking number, so it shows you where the parcel is going.
How many times does Canpar try to deliver?
Canpar says one attempt for homes, after which the parcel goes to a pickup location for up to 5 business days. Commercial addresses get up to two attempts.
Can the Canpar driver come back today?
No. Canpar says the driver cannot return on the same day. The pickup location opens for your parcel after 12pm on the next business day.
Why did Canpar leave a notice when I was home?
Canpar gives no detail on how an attempt gets recorded. Save door camera footage and note the time, because you will need dates. If you were home, tell us by filing a complaint here and we send it to Canpar.
Can I get my parcel the same day as the notice?
No. Canpar says parcels are available after 12pm on the following business day, and the address appears on the tracking page once the parcel has been dropped there.
Based on
- Canpar: Frequently Asked Questions (With Courier, in transit, delivery hours, one attempt, 5 business day hold, addresses it does not serve)
- Canpar: How to Read a Delivery Notice (W number, attempts, 5 business days, photo ID)
- Canpar Express Terms of Service
- Canpar: FAQ for SMARTSpots and Delivery Notices
- Canpar: Delivery Options (Notify Me, Redirect to SMARTSpot, where a parcel can be left)
- Trustpilot review of Canpar (shared wording: 'out for delivery by end of day', 'cant find the address', 'held for pickup')
- Trustpilot review of Canpar (shared wording: 'no such address', 'Delivered With No Signature Required', proof of delivery photo)
- Trustpilot review of Canpar (shared wording: 'Consignee not home', held at a facility two hours away)
- Trustpilot review of Canpar (shared experience: no delivery slip, parcel sent back on the morning of the pickup visit)
- Canpar: How to File a Claim (what a claim is based on)