CouriersPlease tracking status

CouriersPlease “Delivery attempted”: what it means

The short answer

Take action

The driver could not hand over or safely leave your parcel. The words after 'Delivery attempted' tell you why, and whether you can arrange a redelivery or it is going to a collection point.

When to act: If you were home when tracking says the driver came, or your redelivery has not come after 2 business days, file a complaint and we send it to CouriersPlease.

Also shown as: “Delivery attempted - Signature required” · “Delivery attempted - Signature required - Redirected to a collection point” · “Delivery attempted - Unsafe to leave” · “Delivery attempted - Unsafe to leave - Sent to a collection point” · “Delivery attempted - Business was closed” · “Delivery attempted - Additional address information required” · “Parcel Requires Additional Address Information” · “Unable to deliver” · “Not Home”

What to do now

Read the full line in tracking, and open the redelivery link if it shows one.
Arrange the redelivery within 6 business days with your consignment or card number. You can choose Authority to Leave and add instructions there.
If the line mentions a collection point, wait for 'Ready for collection' before you go.
Check the address on your order, including the unit number and any gate code.
If nobody came, check for a card and ask at reception, then note the time and keep any doorbell recording.
Still not sorted? File your complaint here. We write it with you and send it to CouriersPlease, so you do not have to chase it yourself.

Start my complaint

Missed delivery or a card left with another courier

What does “Delivery attempted” mean?

Read the whole line, because each ending leads somewhere else. 'Signature required', 'Unsafe to leave' and 'Business was closed' mean you can arrange one redelivery through the link in tracking, valid for 6 business days from the attempt. Endings with 'Redirected to a collection point' or 'Sent to a collection point' mean the parcel is moving to a collection point, and details should show within one business day.

'Additional address information required' means the address is wrong, incomplete or missing something such as a unit number or access details. 'Unable to deliver' is the vaguest line: CouriersPlease says only that the issue needs further review. Reviews people share also quote driver notes that are not on CouriersPlease's list, such as 'Not Home' and 'no parking and no access'. None of these lines says the parcel is going back.

Why does CouriersPlease show it?

A signature was required and nobody was there
No safe place, such as a unit with no secure spot or a door on a busy street
The parcel would have been exposed or easy for the public to reach
The business was closed
A missing unit number, gate code or other access detail
A parcel too big for a collection point, which needs a redelivery instead

How long does it last?

Once you arrange it, redelivery generally takes 1 to 2 business days, and you get one through the online link. If that fails too, the parcel goes to the local depot, where it is generally held for up to 6 business days before it may be returned.

Other CouriersPlease statuses

Shipment information receivedKeep an eye on it
Delivery rescheduledKeep an eye on it
Tracking not updatingKeep an eye on it
Ready for collectionTake action
Delivered but not receivedTake action
Return to Sender In ProgressTake action

All CouriersPlease statuses →

Who is responsible for a late or missing parcel from CouriersPlease?

If you bought online from a business, the seller booked CouriersPlease and is its customer, so a late or missing order is in most cases for the seller to put right with a new delivery or a refund. The Australian Consumer Law (section 36) requires a business that has been paid to supply the goods in the time it stated, or in a reasonable time if it stated none, unless the cause lay with someone else or outside its control and it took reasonable precautions, which leaves a seller room to argue when the courier is at fault. It is silent on who carries the risk while a parcel is in transit. Western Australian government guidance puts the job of resolving courier problems on the seller, and says the consumer is entitled to a refund if the goods still do not arrive.

If you sent the parcel yourself, your contract is with Couriers Please Pty Limited, under its Terms and Conditions of Carriage. They say goods travel at the customer's risk and exclude its liability for loss, damage or delay. For a consumer, that exclusion does not cover gross negligence or unlawful or wilful acts, and any liability is limited to the lesser of the actual loss or the value of the goods. The terms do not override the Australian Consumer Law, and they ask for written notice of a claim within 14 days of delivery or of the due date. If you booked through an agent or shipping platform, the terms say claims go to that agent, not to CouriersPlease.

Questions about “Delivery attempted”

Why did Couriers Please say delivery attempted when I was home?

CouriersPlease suggests checking your delivery notification, any redelivery card, and whether someone else spoke with the courier. If you are sure nobody came, keep your notes and file a complaint on Complain.biz, and we send it to CouriersPlease.

How many times will Couriers Please try to redeliver?

You can arrange one redelivery through the online link. If it fails, the parcel goes to the local depot, generally for up to 6 business days, and may then go back to the sender.

What does 'Additional address information required' mean?

The address is wrong or incomplete, often a missing unit number or access details. Compare it with your order. If the parcel does not move after 2 business days, file a complaint on Complain.biz and we send it to CouriersPlease.

What does 'Unable to deliver' mean on Couriers Please?

CouriersPlease says only that the delivery could not be completed because of an issue that needs further review. It gives no reason. Keep a screenshot, and if nothing changes after 2 business days, file a complaint on Complain.biz.

Can I avoid another missed Couriers Please delivery?

You can choose Authority to Leave when you arrange the redelivery, and add instructions for the driver. Even then, the courier leaves the parcel only if there is a suitable safe place.

Based on

CouriersPlease help: What do the tracking statuses on my parcel mean?
CouriersPlease help: How do I arrange a redelivery? (6 business days)
CouriersPlease help: How many times can I arrange a redelivery? (one, depot hold)
CouriersPlease help: When can I expect redelivery of my parcel? (1 to 2 business days)
CouriersPlease help: What if tracking shows an attempted delivery but I don't believe anyone attended?
CouriersPlease help: What does 'Parcel Requires Additional Address Information' mean?
CouriersPlease help: Can my parcel be left if I'm not home? (safe place examples)
CouriersPlease: What to expect when your parcel is on its way (parcel size limit)
Trustpilot: reviews of CouriersPlease (driver notes customers quote from the tracking record)
Australian Consumer Law (Competition and Consumer Act, Schedule 2), section 36: supply within the stated period or a reasonable time
Government of Western Australia: Missing or damaged products (the seller resolves issues with the courier, refund)
CouriersPlease: Terms and Conditions of Carriage, clauses 7, 8.3, 9.1 and 14 (risk, liability, third party agencies, notice, consumers)