Amazon tracking status
Amazon tracking not updating: why, and what to do
The short answer
Keep an eye on itYour order has left the Amazon or seller facility, but the carrier has not reported a new scan yet. The package is usually moving and the tracking catches up at the next scan.
When to act: If there is still no update and the estimated delivery date passed more than 48 hours ago, file a complaint and we send it to Amazon.
Also shown as: “Shipped” · “Shipment has left seller facility and is in transit” · “Package arrived at a carrier facility” · “Package has left the carrier facility”
What to do now
- 1
Select Track package in Your Orders and note the carrier and tracking number.
- 2
Check the carrier's own tracking with that number; it may show a scan Amazon has not displayed, or confirm that only a label exists so far.
- 3
If the estimated delivery date has not passed, wait; tracking often updates in jumps.
- 4
For a third-party seller without tracking, go by the delivery estimate in Your Orders.
- 5
Take screenshots of Track package and the carrier's tracking, with your order number and the estimated date, for your complaint.
- 6
Still not sorted? File your complaint here. We write it with you and send it to Amazon, so you do not have to chase it yourself.
No update for days with another courier
- USPS: Tracking not updating
- DHL: Tracking not updating
- OnTrac: Tracking not updating
- LaserShip: Tracking not updating
- GOFO: Tracking not updating
- UniUni: Tracking not updating
- SpeedX: Tracking not updating
- Veho: Tracking not updating
- GLS: Tracking not updating
- Yanwen: Tracking not updating
- YunExpress: Tracking not updating
- Cainiao: Tracking not updating
- China Post: Tracking not updating
- Royal Mail: Tracking not working
- Evri: Tracking not updating or not working
- DPD: Tracking not updating
- Yodel: No update or parcel missing
- InPost: Tracking not updating
- Parcelforce: Tracking not updating or parcel late
- APC Overnight: Tracking not updating
- DX: Tracking not updating
- ArrowXL: Tracking not updating
- Canada Post: Tracking not updating
- Purolator: Tracking not updating
- Canpar: Tracking not updating
- Intelcom: Tracking not updating
- Australia Post: Tracking not updating
- Aramex: Tracking not updating
- CouriersPlease: Tracking not updating
- Sendle: Tracking not updating
- Team Global Express: Tracking not updating
- NZ Post: Tracking not updating
- An Post: Tracking not updating
What is going on
Amazon marks an order Shipped when it leaves the fulfillment center or the seller. Amazon's own help shows that its line Shipment has left seller facility and is in transit can match a carrier status as early as a UPS shipping label being created, so the carrier may not have scanned the package yet.
Amazon also says carriers may not acknowledge a package until its first scan, which can be delayed when volume is high and packages are processed in bulk, and that tracking databases can lag. Scans such as Package arrived at a carrier facility only appear when the package passes a scanner, so gaps between updates are normal on longer trips.
Why it happens
- The carrier has not given the package its first scan yet
- The package is on a truck between facilities, where there are no scans
- Busy periods, when packages are processed in bulk
- A delay in the tracking database
- A third-party seller that does not share full tracking with Amazon
What usually happens next
The next update is usually a carrier facility scan or Out for delivery. A package can arrive on time even without updates in between. If the estimated date passes, it becomes a late delivery and Amazon's 48 hour rule applies.
Other Amazon statuses
- Delayed, not yet shippedKeep an eye on it
- Arriving todayNormal
- Package delayed in transitKeep an eye on it
- Out for deliveryNormal
- Delivery attemptedTake action
- UndeliverableTake action
- Delivered, but not receivedTake action
Who is responsible for a late or missing package from Amazon?
Bought it on Amazon? Then Amazon or the seller is usually responsible until the package is delivered. Amazon handles late, missing and undeliverable packages for orders it ships, including Amazon Logistics deliveries and Prime items from other sellers. For items sold and shipped by a third-party seller, the seller is responsible first, and Amazon backs those orders with its A-to-z Guarantee.
When USPS, UPS or FedEx delivers an Amazon order, the carrier's customer is Amazon or the seller, not you, so a refund or replacement still comes from Amazon or the seller. Amazon does not publish a cover limit; for items it sold, it refunds an undeliverable package automatically once the package is back at Amazon.
Questions about “Shipped, no tracking updates”
Why does my Amazon package say shipped but it is not moving?
Usually the carrier has not scanned it again yet, or Amazon is showing a simplified status. Amazon's tracking can say shipped while the carrier only has a label. Check the carrier's own tracking with the tracking number.
What is the difference between shipped and out for delivery on Amazon?
Shipped means the package has left the warehouse or seller and is somewhere in transit. Out for delivery means it is with a driver for delivery today.
Why is my Amazon tracking not updating?
Amazon lists a few reasons: the carrier has not scanned the package yet, bulk processing in busy periods, and delays in the tracking database. Some seller shipments are not trackable at all.
Why doesn't Amazon tracking match the carrier's website?
Amazon translates each carrier's wording into its own simpler statuses. The carrier's site shows the original scans, which are usually more detailed.
Based on
- Amazon Help: Tracking Doesn't Match Carrier's Website
- Amazon Help: Missing Tracking Information
- Amazon Help: Tracking your package
- Amazon Help: Contact a Carrier
- Amazon Help: Late Deliveries
- Amazon Help: A-to-z Guarantee
- Amazon Help: Undeliverable Packages