DHL Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about DHL over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on March 16, 2024

DHL complaint process

Do you have a dispute or had a bad customer experience with DHL? Submit your DHL complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of DHL.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional DHL complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about DHL?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

DHL complaints chart

We have received 4 complaints about DHL over the last 12 months. The graph below shows a monthly breakdown.

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DHL complaint statistics

Curious about DHL's track record in addressing complaints within the Parcel Couriers category? Dive into the all-time complaints data right here!

19
Total complaints
19
Open Complaints
0
Complaints pending
0
Complaints resolved
1.1
/10 19 ratings

How to contact the customer service of DHL?

Below, you will find the contact information for the complaint department of DHL. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-225-5345
Contact form:

You can contact the customer service of DHL by calling 1-800-225-5345. If you want to reach out to DHL through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

DHL reviews: (19)

Authentic experiences shared by our community for your benefit.

Didn't knock on door CHRISTMAS EVE EVE

Complaint from marinakkkkk on 23 December 2023 about DHL.

I bought a Christmas gift to arrive in 1 day. I got an email saying that the parcel would arrive between 1-6 pm on Friday 22/12. I WAITED THE WHOLE DAY BY THE DOOR. THE DOORBELL DIDN'T RING. At 7pm... Read more

Comments: 0
Rating:

Mishandling my packages for years

Complaint from Derrick b on 18 November 2023 about DHL.

For years DHL has mishandled my packages. I am veteran who is trying to start a small business with Amazon and few sellers and yet DHL makes my packages disappear. I want DHL to be investigated and shut... Read more

Comments: 0
Rating:

IT’S BEEN 8 MOTHS AND MY BOXES STILL HAVENT DONE RELEASE

Complaint from Mayannmartinez on 30 June 2023 about DHL.

Me and my husband is already planning to file a case about our boxes that haven't been release for the past 8 months! It’s frustrating! Tired of calling these people and have the same answer “For approval of lifting chargers”... Read more

Comments: 0
Rating:

Sarvice not good

Complaint from Parveen singh on 31 March 2023 about DHL.

Order not on time ,they give me new date every time m done with DHL…they send my courier wrong adress ,today my marriage day ,I didn’t receive my clothes. Read more

Comments: 0
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Shipment stuck in customs.

Complaint from SAMEER KHAN on 17 September 2022 about DHL.

Hello, I am Sameer Khan, email id 3dgrdice@gmail.com, communicating with DHL from so many days in regards to my shipment, which got stuck in customs in Mumbai via DHL. They asking me a duty of 77% to be paid off for... Read more

Comments: 0
Rating:

DHL

Complaint from althomas on 15 September 2022 about DHL.

Hello I have a package sitting at your DHL office in Denver Colorado. The agent at this office I have been dealing with is Simeon Peter, his phone number is 413-893-4537. i believe this is his cell phone number... Read more

Comments: 0
Rating:

Parcels not delivered to my door I’m disabled

Complaint from Joan Williams on 06 September 2022 about DHL.

Driver buzzed my door he said parcels for you I was waiting at my street door and nothing so I walked to the foyer main door and my parcels were left there 4 boxes I am disabled and they are... Read more

Comments: 0
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Parcel not received

Complaint from Khalid Jamil on 28 August 2022 about DHL.

my parcel been left from Pakistan to Kuwait on 22082022 with tracking number 4101588606 which spouse to come Kuwait within 3 to 4 days but when i track the parcel its showing me that it is in USA since 25082022,... Read more

Comments: 0
Rating:

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