DHL complaint: a month of processing and failure to deliver!!

Name: a month of processing and failure to deliver!!
Item: DHL
Author: Marina

Open 12 Sep 2021 359 views Parcel Couriers

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Filed 12 Sep 2021 by Marina

A birthday present arrived in Poland on Aug 16 and was being processed in the package centre till Sept 2 when they finally sent it back without even contacting the addressee.

DHL complaint: a month of processing and failure to deliver!! — Photo Marina uploaded with this complaint

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Case details

Status: Open
Company: DHL
Filed: 12 Sep 2021
Desired resolution: apologize for the ruined birthday gift, explain what happened in the package center and give a discount
Problem: Parcel held for weeks, then returned to sender
About: birthday present parcel
Dealing with it for: 17 days

Progress

Filed
Company notified
Company replied
Resolved

12 Sep 2021 Complaint filed and published
12 Sep 2021 Message from Bizzy: we notified DHL about this complaint.

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