DHL complaint: Bad customer service

Name: Bad customer service
Item: DHL
Author: Frank

Open 13 Oct 2021 217 views Parcel Couriers

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Filed 13 Oct 2021 by Frank

I am expecting a shipment from Australia.
The local DHL office in Manta ecuador is telling me they are DHL Express and do not handle DHL Global! Go figure same company but have no clue about my shipment. They gave me a phone number in another city (Guayuquil) but nobody answers the phone! What to do?

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Case details

Status: Open
Company: DHL
Filed: 13 Oct 2021
Desired resolution: Would be nice to get assistance how to receive my shipment
Problem: Local office cannot help with shipment
About: international shipment

Progress

Filed
Company notified
Company replied
Resolved

13 Oct 2021 Complaint filed and published
13 Oct 2021 Message from Bizzy: we notified DHL about this complaint.

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