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DHL complaint: Lost parcel

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Filed 7 Feb 2022 by Michael

DHL is rubbish. Delivery man arrived with parcel but refused to give it to me because import duty owed, but DHL never advised so delivery guy left with parcel. Contacted DHL and paid import duty. Delivery was scheduled Friday but never arrived. Rescheduled for Saturday and never arrived. Rescheduled for Monday and never arrived. According to customer service, DHL could not find package and asked stupid questions such what was in parcel, the value despite being told it was a circular tube approx. 54 inches long. Customer Service said they would look for it. What more needs to said, except if they don’t find, it will cost them as the value is over £500.00.

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