While USPS efficiently handles millions of global deliveries daily, complaint data from our community has flagged several recurring issues with how some of these packages are handled and delivered. Common complaints include misdelivery of important packages, issues with mail forwarding, and problems in locating lost or missing items. Customers also report difficulties with certified letters and concerns about dishonesty from some carriers.
To avoid these issues, we strongly advise customers to double-check the accuracy of their address information and utilize tracking services for important shipments. If problems arise, promptly contact customer service, document all interactions, and gather proof such as photos and tracking logs to support your case. Additionally, using certified mail or insurance for high-value items can provide an extra layer of security.
Do you have a dispute or had a bad customer experience with USPS? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to USPS.
Our sentiment meter has detected that USPS complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with USPS, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on November 26, 2025
We have received 0 complaints about USPS over the last 12 months. The graph below shows a monthly breakdown.
Curious about USPS's track record in addressing complaints within the Parcel Couriers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of USPS. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of USPS by calling 1-800-275-8777. If you want to reach out to USPS through their own website, you can use their contact form.
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Helpful experiences shared by verified USPS customers. Search, discuss and connect with other people in our community.
Complaint from DAVIDJ on 02 December 2022 about USPS.
ON DECEMBER 02, 2022 USPS DELIVERED A JURY DUTY SUMMONS TO MY MAILBOX. IT IS NOT MY NAME NOR MY, APARTMENT NUMBER ON THE SUMMONS. ALL THIS APARTMENT BUILDING'S MAIL BOXES ARE CLEARLY MARKED. IN OCTOBER 2022 USPS... Read more
Complaint from Mland on 21 September 2022 about USPS.
When my son moved out he completed a forwarding order with USPS. Unfortunately my son made the life-changing mistake of having the same last name as us. The USPS, without my permission, and with nothing signed by me, decided to... Read more
Complaint from Sherrypwilley@gmail.com on 20 March 2022 about USPS.
I just received two pairs of shoes that don't fit. I want a refund. USPS tracking eVS: 92612927005483010004756320, 1335 Kingsley Ave., Orange Park, FL 3207399. Date: March 18, 2022 Read more
I have been talking with usps on this trying to located my packages since end of May. I have 4 packages. Now it's telling me I can't get a refund. I need a refund on all that I never received. Read more
Complaint from Annasda1 on 17 February 2020 about USPS.
The mailman was supposed to deliver my mail into my parcel locker but he never left a key in my mailbox and someone else has got my mail and my packages and they won't do nothing about it to help... Read more
Complaint from Jason Scott on 31 December 2019 about USPS.
I put in a address change got the notification that it was approved at my new mailing address but still have not received my check from work it's about five checks I went an asked about my mail first the... Read more
Complaint from Senerty on 07 December 2018 about USPS.
Been at the post office two days in a row still can't find my package said it was not in my box but the Best Buy company said they can't do a refund because the post office said they are... Read more
Complaint from Jerrod Walker on 03 December 2018 about USPS.
Extremely important package to be delivered today. Carrier reported that they tried to deliver around 4:30pm but path to door was blocked. Many problems with this; 1) no cars on driveway, clear path to door completely 2) other packages from... Read more
Complaint from Oranges11 on 22 November 2018 about USPS.
On 10-31-18(10:00am) I mailed five certified letters at the post office at 645 Wynn, Huntsville, AL. The clerk questioned me about what was in the letters; because they were going to production companies. He wanted to know if i was... Read more
Complaint from Larry Willis on 15 November 2018 about USPS.
I would like the USPS to return my missing item which was not received. Mr Bargone, supervisor at Brevoort Station, 1205 Atlantic Avenue, BKLYN, NY 11216, is claiming it was delivered on November 1st 2018 and I never received it.... Read more
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