USPS Complaint Sentiment: Neutral

Our sentiment meter has detected that USPS complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with USPS, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 1, 2024

USPS complaint process

Do you have a dispute or had a bad customer experience with USPS? Submit your USPS complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of USPS.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional USPS complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about USPS?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

USPS complaints chart

We have received 0 complaints about USPS over the last 12 months. The graph below shows a monthly breakdown.

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USPS complaint statistics

Curious about USPS's track record in addressing complaints within the Parcel Couriers category? Dive into the all-time complaints data right here!

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Open Complaints
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/10 10 ratings

USPS customer service FAQ:

Why should I file a complaint about USPS on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including USPS. By filing a complaint on our platform you can share your experience with others, get help from our community and hold USPS accountable for any issues or problems you may have encountered.

What kinds of complaints can I file about USPS on Complain.biz?

You can file any kind of complaint related to USPS, such as late or missing mail, damaged packages, poor customer service, incorrect delivery information, billing issues, and any other issues you may have experienced.

What are some common complaints about USPS?

According to our own complaints database, some common complaints about USPS include:

  • Late or missing mail: Customers report that their mail is not delivered on time, or sometimes not at all. 
  • Damaged packages: Customers report that their packages arrive damaged or with missing items. 
  • Poor customer service: Customers report difficulty reaching USPS customer service representatives or receiving unsatisfactory responses to their inquiries. 
  • Incorrect delivery information: Customers report that packages are marked as delivered when they are not, or are delivered to the wrong address. 
  • Billing issues: Customers report unexpected or incorrect charges on their invoices, or difficulties with refunds or returns.

Can I expect compensation or a refund if I file a complaint about USPS on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint may help that your issue will be addressed and resolved in a more timely and appropriate manner.

How can I contact USPS customer service directly?

After you have submitted your complaint through our platform, it always helps to contact USPS directly. You can contact USPS customer service by phone at 1-800-ASK-USPS (1-800-275-8777), by visiting their help section, or by reaching out to @USPSHelp on Twitter.

How to contact the customer service of USPS?

Below, you will find the contact information for the complaint department of USPS. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-275-8777
Contact form:

You can contact the customer service of USPS by calling 1-800-275-8777. If you want to reach out to USPS through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

USPS reviews: (10)

Authentic experiences shared by our community for your benefit.

INCORRECTLY MAILED JURY DUTY NOTICE!

Complaint from DAVIDJ on 02 December 2022 about USPS.

ON DECEMBER 02, 2022 USPS DELIVERED A JURY DUTY SUMMONS TO MY MAILBOX. IT IS NOT MY NAME NOR MY, APARTMENT NUMBER ON THE SUMMONS. ALL THIS APARTMENT BUILDING'S MAIL BOXES ARE CLEARLY MARKED. IN OCTOBER 2022 USPS... Read more

Comments: 0
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Forwarding Problem

Complaint from Mland on 21 September 2022 about USPS.

When my son moved out he completed a forwarding order with USPS. Unfortunately my son made the life-changing mistake of having the same last name as us. The USPS, without my permission, and with nothing signed by me, decided to... Read more

Comments: 0
Rating:

Two pairs of shoes don't fit

Complaint from Sherrypwilley@gmail.com on 20 March 2022 about USPS.

I just received two pairs of shoes that don't fit. I want a refund. USPS tracking eVS: 92612927005483010004756320, 1335 Kingsley Ave., Orange Park, FL 3207399. Date: March 18, 2022 Read more

Comments: 0
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Refund

Complaint from Lanni795@yahoo.com on 20 July 2021 about USPS.

I have been talking with usps on this trying to located my packages since end of May. I have 4 packages. Now it's telling me I can't get a refund. I need a refund on all that I never received. Read more

Comments: 0
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Misdelivery of important packages

Complaint from Annasda1 on 17 February 2020 about USPS.

The mailman was supposed to deliver my mail into my parcel locker but he never left a key in my mailbox and someone else has got my mail and my packages and they won't do nothing about it to help... Read more

Comments: 0
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Wrongfully withholding my checks

Complaint from Jason Scott on 31 December 2019 about USPS.

I put in a address change got the notification that it was approved at my new mailing address but still have not received my check from work it's about five checks I went an asked about my mail first the... Read more

Comments: 0
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Can't find my package

Complaint from Senerty on 07 December 2018 about USPS.

Been at the post office two days in a row still can't find my package said it was not in my box but the Best Buy company said they can't do a refund because the post office said they are... Read more

Comments: 0
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Dishonest carrier

Complaint from Jerrod Walker on 03 December 2018 about USPS.

Extremely important package to be delivered today. Carrier reported that they tried to deliver around 4:30pm but path to door was blocked. Many problems with this; 1) no cars on driveway, clear path to door completely 2) other packages from... Read more

Comments: 0
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Certified letters

Complaint from Oranges11 on 22 November 2018 about USPS.

On 10-31-18(10:00am) I mailed five certified letters at the post office at 645 Wynn, Huntsville, AL. The clerk questioned me about what was in the letters; because they were going to production companies. He wanted to know if i was... Read more

Comments: 0
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Missing Item

Complaint from Larry Willis on 15 November 2018 about USPS.

I would like the USPS to return my missing item which was not received. Mr Bargone, supervisor at Brevoort Station, 1205 Atlantic Avenue, BKLYN, NY 11216, is claiming it was delivered on November 1st 2018 and I never received it.... Read more

Comments: 0
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