APC Overnight tracking status

APC Overnight “Out for delivery”: what it means

The short answer

Normal

Your parcel is on a van from your local APC depot, and APC estimates a 2 hour slot for it. The slot is an estimate, and the driver cannot come back the same day if you miss it.

When to act: If it has not arrived by the end of the next working day, file a complaint and we send it to APC Overnight.

Also shown as: “Will be delivered between [time] and [time]”

What to do now

Open APC Choice with your 7 digit consignment number and postcode to see the 2 hour slot.
If you cannot be in, choose a neighbour, a safe place or another day on APC Choice before the driver arrives, where the sender allows it.
Make sure whoever takes it can give a name at the door. The driver records it and takes a photo of the parcel at your address.
If the slot passes, look around the house and ask your neighbours, because APC can leave a home parcel next door.
Screenshot the slot and each update with the time, for your complaint.
Still not sorted? File your complaint here. We write it with you and send it to APC Overnight, so you do not have to chase it yourself.

Start my complaint

What does “Out for delivery” mean?

APC says tracking shows when a parcel is out for delivery and gives a 2 hour estimated slot, in an email or text or on APC Choice. You only get the email or text if the sender gave APC your details and asked for notifications, so look on APC Choice if you have heard nothing.

For a business address, APC attempts delivery from 8am. A timed service, such as by 10:30am or by 12 noon, applies only if the sender chose it. In reviews people share, the day or time can change after the slot is sent, a parcel can stay on out for delivery for several days, and an email can come saying it will not be delivered today.

Why does APC Overnight show it?

Your local depot has loaded it on a van
The sender chose a standard next working day, 10:30am or 12 noon service
The time or day can change after the slot is sent
The message repeats on a later day when a round did not finish

How long does it last?

The next update is delivered, a Sorry we missed you card or email, or an email saying the parcel will not be delivered today.

Other APC Overnight statuses

Sorry we missed youTake action
Tracking not updatingKeep an eye on it
Your consignment could not be foundKeep an eye on it
Your parcel won't be delivered todayKeep an eye on it
Delivered but not receivedTake action

All APC Overnight statuses →

Who is responsible for a late or missing parcel from APC Overnight?

If you bought it online from a business, the seller chose APC and is usually responsible until the parcel reaches you. UK consumer law (Consumer Rights Act, section 29) leaves the goods at the seller's risk until you, or someone you named, have them, unless you booked the courier yourself outside the options the seller offered. APC says its terms apply to the sender of the goods.

If you sent the parcel yourself, through a local depot or APC Direct, your contract is with the carrier under APC's Conditions of Carriage, and the depot you dealt with can be that carrier. Those conditions limit cover to £100 for a parcel and £50 for a mail pack, courier pack or lightweight item, unless more was agreed before it set off.

Questions about “Out for delivery”

What time does APC deliver?

Most UK deliveries come on the next working day after dispatch. The sender picks the service: by 10:30am, by 12 noon or standard next working day. Business addresses start from 8am. APC Choice shows a 2 hour estimated slot once the parcel is out for delivery.

Does APC deliver on a Saturday?

In many areas, if the sender arranged it. A rebooked delivery keeps the service the sender chose, so you cannot add Saturday or a timed delivery yourself.

My APC parcel has said out for delivery for days. Why?

APC does not explain this. Reviews people share describe a driver who did not finish the round and a parcel lost at the depot, so the message can repeat. If it has not arrived by the end of the next working day, file a complaint on Complain.biz and we send it to APC Overnight.

Will APC ask me to pay for a delivery?

No. APC says it will never ask for payment or card details for a delivery. Do not reply to such a message or click its links. Open APC Choice yourself with your consignment number.

Why does the APC driver take a photo?

APC's terms with the sender say the driver's device records a photo of the parcel at the address and GPS coordinates, and treat that as proof of delivery even with no signature. Refusing the photo counts as refusing the delivery, and the parcel goes back to the sender.

Based on

The APC: Receiving a Parcel, FAQ
APC Choice: FAQ (2 hour slot, tracking, options)
The APC: Terms and Conditions of Carriage (proof of delivery, estimated times)
Trustpilot: APC Choice reviews (shared delivery emails)
legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until delivered)
The APC: Terms and Conditions of Carriage (carrier, limits of liability)
The APC: Receiving a Parcel (terms apply to the sender)
The APC: Sending a Parcel (local depots and APC Direct)