FedEx tracking status

FedEx “Delivery updated”: what it means

The short answer

Keep an eye on it

The delivery date, or sometimes the delivery details, for your package changed. FedEx shows this after a request from the shipper or recipient, or after a delay. The yellow warning icon only flags the change; the new date, or 'Pending', appears next to it.

When to act: If the new date passes without delivery, or the date still shows 'Pending' 1 business day after the original date, file a complaint and we send it to FedEx.

Also shown as: “This delivery has been modified” · “Delivery option requested” · “Hold request received - Check back later for shipment status”

What to do now

Open the travel history and find the line that explains the update, such as a request or a delay.
If you did not request a change, compare the new date and address with your order confirmation, and save a screenshot if something looks wrong.
If you made the request, FedEx shows 'This delivery has been modified' once the change went through. Check that the new date or pickup location is right.
Turn on FedEx tracking alerts so you see the next change as soon as it happens.
Still not sorted? File your complaint here. We write it with you and send it to FedEx, so you do not have to chase it yourself.

Start my complaint

What does “Delivery updated” mean?

FedEx defines 'Delivery updated' as a change to your estimated delivery date because of a request or a delay. On some FedEx sites it also covers a change of delivery address requested by the shipper or recipient, or exceptional events such as a package that contains a prohibited item or is over the weight or size limit.

The status itself is neutral. What matters is the new estimate next to it and the line in the travel history that explains the change. A later date with a clear reason is normal. 'Delivery updated' with 'Pending' and no scans for days is a warning sign.

Why does FedEx show it?

You or the shipper asked for a different day or address
A delay on the route pushed back the estimate
An address problem that FedEx is correcting
A hold at a FedEx location was requested
The package is oversized, overweight or contains a restricted item

How long does it last?

Usually the package carries on toward the new date shown in tracking. If the date shows 'Pending', expect a new estimate after the next scan.

Other FedEx statuses

Delivery exceptionKeep an eye on it
Shipment exceptionKeep an eye on it
Clearance delayKeep an eye on it
DelayKeep an eye on it
Delivered but not receivedTake action
PendingKeep an eye on it
Future delivery requestedKeep an eye on it
Incorrect addressTake action
On the wayNormal

All FedEx statuses →

Who is responsible for a late or missing package from FedEx?

If you bought it online from a business, the seller is usually responsible until the package is delivered to you. The seller chose FedEx, paid for the shipping and is FedEx's customer, so a late, lost or damaged order is in most cases for the seller to put right, with a replacement or a refund.

If you sent the package yourself, your contract is with FedEx, under the terms in the FedEx Service Guide. FedEx's standard liability is $100 per package, included in the shipping rate, unless you declared a higher value and paid extra for it when you created the label.

Questions about “Delivery updated”

What does the yellow exclamation mark mean on FedEx tracking?

It marks a change or problem worth a look, such as 'Delivery updated' or an exception. It does not mean your package is lost. Read the status and the travel history line next to it.

Why does FedEx say delivery updated?

Because the estimated delivery date, or sometimes the address, changed. FedEx says this follows a request from the shipper or recipient, or a delay.

Does delivery updated mean my package will be late?

Often, but not always. Sometimes the update only reflects a request, such as a hold at a FedEx location. Compare the new date with the original one.

Based on

FedEx: Tracking and managing your deliveries
FedEx: What does my tracking status mean?
FedEx: How do I get support for a delayed package?
FedEx: I submitted a request to change my delivery. How can I check the status of my package?
Reddit r/FedEx: How can I get my package? (fedex.com travel history: 'Delivery option requested', 'Hold request received', under the Delivery updated status)
Reddit r/FedEx: Mixed my work and home address, hoping FedEx Hold at Location works (tracking text after a Hold at Location request)
FedEx: What if my customer's package is lost, damaged or missing items?
FedEx Service Guide
FedEx: Declared value and limits of liability