Yanwen tracking status
Yanwen “Yanwen facility - Outbound”: what it means
The short answer
NormalYour package has left a Yanwen sorting site but has not left China yet. Next you should see 'Arrived at domestic terminal station', then 'Port of departure - Received by carrier'. The line names no city, and that is normal.
When to act: If 'Yanwen facility - Outbound' is still the latest line after 14 calendar days, file a complaint and we send it to Yanwen.
Also shown as: “Yanwen facility -Outbound” · “Yanwen facility outbound” · “Departed from Yanwen Facility” · “Despatched from yanwen sorting center” · “Distribution center - Outbound” · “Process completed in Yanwen Facility” · “Process completed in yanwen sorting center” · “Yanwen Pickup Scan” · “Yanwen Acceptance” · “Processing information input” · “Arrived at domestic terminal station” · “International shipment release - Export”
What to do now
- 1
Open Yanwen's own tracking page, enter your number and read the date and time zone beside this line. GMT+08 is China time.
- 2
Look for a newer line, such as 'Arrived at domestic terminal station'. A store's order page can show less than Yanwen's page does.
- 3
Compare the date with the delivery window on your order, and note when any marketplace refund limit ends.
- 4
Read the shipping address on your order now, apartment number and ZIP code included, while there is time before the last leg.
- 5
Keep screenshots of the history, your order number and the date this line first appeared.
- 6
Still not sorted? File your complaint here. We write it with you and send it to Yanwen, so you do not have to chase it yourself.
What does “Yanwen facility - Outbound” mean?
On Yanwen's own tracking page this line carries China time (GMT+08) and follows 'Yanwen Pickup Scan' and 'Processing information input'. It reads as the package having been sorted and sent on from a Yanwen site, toward the station where it gets ready for export, though Yanwen does not explain the line on its public pages. If your newest line is 'Yanwen Pickup Scan', 'Yanwen Acceptance' or 'Processing information input', the package is a step earlier: Yanwen has it and this line should come next.
It does not mean the package has left China or reached a warehouse near you. On one full history on Yanwen's page, 'Arrived at domestic terminal station' came 2.5 hours later, still in China time, and 'International shipment release - Export' and 'Port of departure - Received by carrier' followed the same day. So 'domestic' there means domestic to China, not to you.
Why does Yanwen show it?
- A normal step: the package was sorted and sent on
- It is at the export station, and the next scan has not shown yet
- Its load is waiting for the next flight, ship or train
- Heavy volume at the sorting site or export station
- A missed scan, so the package is further along than the line shows
How long does it last?
Next come 'Arrived at domestic terminal station', 'International shipment release - Export' and 'Port of departure - Received by carrier', then 'Port of departure - Departure'. On one full history on Yanwen's page, departure came about a day and a half after this line, and in a history a customer shared, about two and a half days. On a tracking forum, customers report staying on this line for 11 days and for 20 days.
Other Yanwen statuses
- Order processed by shipperKeep an eye on it
- Port of departure - DepartureNormal
- Port of destination - ArrivalNormal
- Batch delivery to carrierKeep an eye on it
- Parcel is out for deliveryKeep an eye on it
- Delivered but not receivedTake action
- Tracking not updatingKeep an eye on it
Who is responsible for a late or missing package from Yanwen?
If you bought online from a business, the seller chose Yanwen and is its customer, so a late or missing order is in most cases for the seller or the marketplace to put right. On a marketplace, its own rules decide the refund: AliExpress's Buyer Protection covers an item that did not arrive within the guaranteed delivery window on the order page, and eBay's Money Back Guarantee covers an item that did not arrive, up to 30 calendar days after the estimated or actual delivery date. For a UK order, the Consumer Rights Act keeps the goods at the seller's risk until you have them, unless you hired a carrier the seller did not offer.
If you sent the package yourself, Yanwen is unlikely to be your carrier: its pages address online sellers, and we found no service for a private person. A seller with a Yanwen account has terms on Yanwen's product pages. On its US and tracked lines, the seller can raise a lost parcel from 10 calendar days after Yanwen took it and not after 60 days, cover is the declared value up to 200 yuan, and there is no insurance. If the carrier shows the parcel as delivered and the recipient did not get it, Yanwen helps look into it but pays nothing. On its economy line there is no tracing or cover once the parcel has left its warehouse.
Questions about “Yanwen facility - Outbound”
What does Yanwen facility outbound mean?
The package has been sorted and has left a Yanwen site in China. It is an early step: export, the flight and import clearance all still have to happen.
Where is the Yanwen facility?
This line names no city. Yanwen's head office is in Beijing and it collects packages in over 50 Chinese cities. Its site lookup is for sellers arranging collection, so it will not show you where your package is. Later US lines can name a place: one history shows 'Parcel received by in SFO01' at Fremont, California.
What does Arrived at domestic terminal station mean on Yanwen?
It is a step in China, not in your country. On Yanwen's own tracking page it carries China time and sits between 'Yanwen facility - Outbound' and 'International shipment release - Export'. Yanwen does not define the line, but export normally follows.
What does Yanwen Pickup Scan mean?
Yanwen has the package from the seller and has scanned it in. 'Processing information input' can appear at the same moment. On one history on Yanwen's page, 'Yanwen facility - Outbound' came about a day later.
My package has been stuck at Yanwen facility outbound for weeks. Is it lost?
Not necessarily: customers on a tracking forum report 11 and 20 days on this line. But in the two histories we read it moved on within about two and a half days. After 14 calendar days with no new line, file a complaint on Complain.biz and we send it to Yanwen.
Based on
- Yanwen: tracking page (one full US history with the order of lines and time zones)
- Yanwen: home page (the seven steps from collection to last-mile delivery)
- Yanwen: Company Profile (collection in over 50 Chinese cities)
- China Postal Tracking forum: Yanwen without destination tracking? (a history a customer shared)
- China Postal Tracking forum: Yanwen facility -outbound (customers report long stays on this line)
- China Postal Tracking forum: YANWEN shipping help (customers report stalls)
- Yanwen: home page (a third-party logistics company serving cross-border e-commerce sellers)
- AliExpress: Buyer Protection (item that did not arrive within the guaranteed delivery window)
- eBay: Money Back Guarantee policy (30 calendar days after the estimated or actual delivery date)
- legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until they reach you)
- Yanwen: US fast line terms (USPS number, 10 and 60 day limits, cover up to 200 yuan, none once shown as delivered)
- Yanwen: Tracked Special Line terms (10 and 60 day limits, cover up to 200 yuan, none once shown as delivered)
- Yanwen: Air Economy line terms (no tracing or cover after the warehouse)