Yanwen tracking status

Yanwen “Parcel is out for delivery”: what it means

The short answer

Keep an eye on it

This line says a driver has your package, but on Yanwen it does not always mean delivery that day. On one history on Yanwen's page, delivery came about 8 hours later, while customers report waits of days. Check for a new line by the next morning.

When to act: If it still says 'Parcel is out for delivery' after 2 calendar days, file a complaint and we send it to Yanwen.

Also shown as: “Out for delivery” · “Out_For_Delivery” · “Parcel delivery abnormal” · “Parcel delivery abnormal [Without authorization]. Parcel will be returned to the Yanwen warehouse”

What to do now

Read the date, time and town beside the line, so you know when it first went out.
Look up the 'Last Mile Tracking' number on the delivery company's own tracking page too.
Late in the day, look wherever a driver might leave a package at your address, and ask the people next door.
If you have a doorbell or security camera, check it for a driver stopping at your address.
If nothing changes by the next morning, screenshot the history and note the date this line first appeared.
Still not sorted? File your complaint here. We write it with you and send it to Yanwen, so you do not have to chase it yourself.

Start my complaint

What does “Parcel is out for delivery” mean?

This is normally the last line before delivery. On one history on Yanwen's page it shows a town and ZIP code near the address, though one customer reports a town 3 hours away. In the US the driver may come from a delivery service partner of Yanwen Express, Yanwen's US last-mile company, so the vehicle may not carry the Yanwen name.

It is not a promise of delivery today. Customers report this line staying for days: one for at least 5, and one got the package about a week after the line appeared. Yanwen does not explain why, so a line that has not changed by the next morning needs a closer look.

Why does Yanwen show it?

A normal delivery day: the package left the local site this morning
The driver's stops ran late, so yours may slip to tomorrow
The line appeared before the package reached a local route, as customers report
A delivery attempt failed, and the scan is slow to reach Yanwen's page
A gate, a buzzer or an incomplete address stopped the driver
It went missing between the local site and your address

How long does it last?

Next should be 'Parcel has been delivered.', often with the place it was left in brackets. On one full US history on Yanwen's page that took about 8 hours. If a delivery fails, the next line depends on the delivery company: one customer shared 'Parcel delivery abnormal [Without authorization]. Parcel will be returned to the Yanwen warehouse'. Yanwen's page also has 'Undelivered' and 'Exception' tabs. Yanwen publishes no rule on how many attempts are made.

Other Yanwen statuses

Order processed by shipperKeep an eye on it
Yanwen facility - OutboundNormal
Port of departure - DepartureNormal
Port of destination - ArrivalNormal
Batch delivery to carrierKeep an eye on it
Delivered but not receivedTake action
Tracking not updatingKeep an eye on it

All Yanwen statuses →

Who is responsible for a late or missing package from Yanwen?

If you bought online from a business, the seller chose Yanwen and is its customer, so a late or missing order is in most cases for the seller or the marketplace to put right. On a marketplace, its own rules decide the refund: AliExpress's Buyer Protection covers an item that did not arrive within the guaranteed delivery window on the order page, and eBay's Money Back Guarantee covers an item that did not arrive, up to 30 calendar days after the estimated or actual delivery date. For a UK order, the Consumer Rights Act keeps the goods at the seller's risk until you have them, unless you hired a carrier the seller did not offer.

If you sent the package yourself, Yanwen is unlikely to be your carrier: its pages address online sellers, and we found no service for a private person. A seller with a Yanwen account has terms on Yanwen's product pages. On its US and tracked lines, the seller can raise a lost parcel from 10 calendar days after Yanwen took it and not after 60 days, cover is the declared value up to 200 yuan, and there is no insurance. If the carrier shows the parcel as delivered and the recipient did not get it, Yanwen helps look into it but pays nothing. On its economy line there is no tracing or cover once the parcel has left its warehouse.

Questions about “Parcel is out for delivery”

Does Yanwen deliver on Sundays?

Yanwen publishes no delivery days. On one full US history on its own page, a package went out for delivery and was delivered on a Sunday, so it does happen. It is not promised, and it depends on who delivers yours.

What time does Yanwen deliver?

Yanwen publishes no delivery hours. On one US history on its page, the package went out at 6:22 am and was delivered at 2:18 pm. One customer reports a delivery at 2 in the morning, so check again the next morning before you worry.

My Yanwen package has been out for delivery for days. Is it lost?

Not always: customers report this line lasting for days and the package still coming, in one case about a week later. It can also mean something went wrong. Give it 2 calendar days. If the line has not moved by then, file a complaint on Complain.biz and we send it to Yanwen.

Does Yanwen deliver the package itself?

In the US, sometimes: Yanwen Express, its US last-mile company, delivers through delivery service partners. On other lines a post or courier does the last part, such as USPS, Royal Mail or Australia Post. 'Additional Notes' on the tracking page can name yours.

What does Parcel delivery abnormal mean on Yanwen?

Yanwen does not define it. One customer shared 'Parcel delivery abnormal [Without authorization]. Parcel will be returned to the Yanwen warehouse', so the driver did not finish the delivery. On Yanwen's US fast line, a parcel that comes back is not sent to China: the seller has 30 days to ask for it to be delivered again, and after that it is destroyed.

Based on

Yanwen: tracking page (one full US history with times, a Sunday delivery)
Yanwen Express: home page (US last-mile delivery through Delivery Service Partner networks)
Yanwen: home page (last-mile delivery with local carriers)
Yanwen: US fast line terms (no return to China, 30 days to redeliver)
Reddit, r/shipping: Yanwen shipping (customers report this line lasting days, and 'Parcel delivery abnormal')
Reddit, r/Aliexpress: YanWen shipping and USA recently? (a customer reports a delivery at 2 in the morning)
Yanwen: home page (a third-party logistics company serving cross-border e-commerce sellers)
AliExpress: Buyer Protection (item that did not arrive within the guaranteed delivery window)
eBay: Money Back Guarantee policy (30 calendar days after the estimated or actual delivery date)
legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until they reach you)
Yanwen: US fast line terms (USPS number, 10 and 60 day limits, cover up to 200 yuan, none once shown as delivered)
Yanwen: Tracked Special Line terms (10 and 60 day limits, cover up to 200 yuan, none once shown as delivered)
Yanwen: Air Economy line terms (no tracing or cover after the warehouse)