Yanwen tracking status
Yanwen “Port of departure - Departure”: what it means
The short answer
NormalYour package has left China and is on the international leg, so a quiet gap is normal. The next line should be 'Port of destination - Arrival'. Yanwen does not define this line, but it comes right after export.
When to act: If 'Port of departure - Departure' is still the latest line after 10 calendar days, file a complaint and we send it to Yanwen.
Also shown as: “Port of departure - Received by carrier” · “Package data received”
What to do now
- 1
Read the date and time zone beside this line on Yanwen's tracking page, and count days from there.
- 2
Check whether a number has appeared in the 'Last Mile Tracking' column. If so, look it up on that carrier's own tracking page too.
- 3
Set that count against the delivery window your order promised.
- 4
Keep screenshots of the history, your order number and the date of this line.
- 5
Still not sorted? File your complaint here. We write it with you and send it to Yanwen, so you do not have to chase it yourself.
What does “Port of departure - Departure” mean?
Yanwen's site lists international shipping by air, ocean or rail as one step between export and import. 'Port of departure - Received by carrier' appears first, when the load has been handed to the carrier, and 'Port of departure - Departure' appears when it has gone. Often nothing scans the package again until it is unloaded, which is why tracking can go quiet.
It does not mean the package is in your country yet. Watch the time zones as well: Yanwen prints them beside each line. On one full history, departure reads 18:06 GMT+08 and arrival reads 17:15 GMT-08 on the same date, so the arrival looks earlier even though it was about 15 hours later.
Why does Yanwen show it?
- Normal: the package is between countries
- The load is waiting at the airport or port for its flight or sailing
- A slower ocean or rail route, which Yanwen also uses
- The arrival scan comes only when the load is unloaded
- Heavy volume at the destination airport or port
How long does it last?
Next is 'Port of destination - Arrival'. On one full history on Yanwen's page it came about 15 hours after departure. In a history a customer shared, the next line came about 6 days later and read 'Package data received'. After arrival, expect 'Pick up by local carrier at destination port' and 'International shipment release - Import'.
Other Yanwen statuses
- Order processed by shipperKeep an eye on it
- Yanwen facility - OutboundNormal
- Port of destination - ArrivalNormal
- Batch delivery to carrierKeep an eye on it
- Parcel is out for deliveryKeep an eye on it
- Delivered but not receivedTake action
- Tracking not updatingKeep an eye on it
Who is responsible for a late or missing package from Yanwen?
If you bought online from a business, the seller chose Yanwen and is its customer, so a late or missing order is in most cases for the seller or the marketplace to put right. On a marketplace, its own rules decide the refund: AliExpress's Buyer Protection covers an item that did not arrive within the guaranteed delivery window on the order page, and eBay's Money Back Guarantee covers an item that did not arrive, up to 30 calendar days after the estimated or actual delivery date. For a UK order, the Consumer Rights Act keeps the goods at the seller's risk until you have them, unless you hired a carrier the seller did not offer.
If you sent the package yourself, Yanwen is unlikely to be your carrier: its pages address online sellers, and we found no service for a private person. A seller with a Yanwen account has terms on Yanwen's product pages. On its US and tracked lines, the seller can raise a lost parcel from 10 calendar days after Yanwen took it and not after 60 days, cover is the declared value up to 200 yuan, and there is no insurance. If the carrier shows the parcel as delivered and the recipient did not get it, Yanwen helps look into it but pays nothing. On its economy line there is no tracing or cover once the parcel has left its warehouse.
Questions about “Port of departure - Departure”
What does Port of departure - Departure mean on Yanwen?
The load with your package has left the export airport or port in China. Yanwen does not define the line. It comes right after 'Port of departure - Received by carrier'.
What does Port of departure - Received by carrier mean?
The carrier for the international leg has taken the load but it has not left yet. On one history on Yanwen's page, departure followed just over a day later.
What does Package data received mean on Yanwen?
Yanwen does not define it. In histories people share, it came after 'Port of departure - Departure' or after 'Port of destination - Arrival', so it does not show where the package is. One customer reports staying on it for weeks. After 10 calendar days with no new line, you can file a complaint on Complain.biz.
How long after Port of departure will my Yanwen package arrive?
Yanwen gives no delivery times on the pages we could read. On one full US history on its own page, delivery came about 6 and a half days after departure. Other histories take longer, and after 10 calendar days with no new line you can file a complaint on Complain.biz.
Based on
- Yanwen: tracking page (one full US history with the order of lines and time zones)
- Yanwen: home page (international shipping by air, ocean or rail)
- China Postal Tracking forum: Yanwen without destination tracking? (a history a customer shared)
- Reddit, r/shipping: Yanwen shipping (customers report 'package data received' after arrival, and how long they waited)
- Yanwen: home page (a third-party logistics company serving cross-border e-commerce sellers)
- AliExpress: Buyer Protection (item that did not arrive within the guaranteed delivery window)
- eBay: Money Back Guarantee policy (30 calendar days after the estimated or actual delivery date)
- legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until they reach you)
- Yanwen: US fast line terms (USPS number, 10 and 60 day limits, cover up to 200 yuan, none once shown as delivered)
- Yanwen: Tracked Special Line terms (10 and 60 day limits, cover up to 200 yuan, none once shown as delivered)
- Yanwen: Air Economy line terms (no tracing or cover after the warehouse)