Yanwen tracking status

Yanwen “Port of destination - Arrival”: what it means

The short answer

Normal

Your package has reached the destination country, but it still has to clear import before it can be delivered. Next you should see 'International shipment release - Import' and 'Batch delivery to carrier'.

When to act: If 'Port of destination - Arrival' is still the latest line after 10 calendar days, file a complaint and we send it to Yanwen.

Also shown as: “Port of destination: arrival” · “Arrived at destination country” · “Pick up by local carrier at destination port” · “International shipment release - Import”

What to do now

Check the 'Last Mile Tracking' column on Yanwen's tracking page. Once a number shows there, the final leg has its own tracking.
Read 'Additional Notes' under the history, which can name the distributor for your package.
Look the last-mile number up on that carrier's own tracking page, where newer scans may appear first.
Make sure the address on your order is complete, with the apartment number, before the local leg starts.
Keep screenshots of the history and the date of this line.
Still not sorted? File your complaint here. We write it with you and send it to Yanwen, so you do not have to chase it yourself.

Start my complaint

What does “Port of destination - Arrival” mean?

The load has been unloaded at an airport or port in the destination country. Yanwen's site describes import as the step after the international leg, followed by last-mile delivery with local carriers. The line names no city, so it does not tell you how near the package is.

The lines right after it can mislead. On one full US history on Yanwen's page, 'Pick up by local carrier at destination port' came before 'International shipment release - Import', so it means a carrier has collected the load at the port, not that a driver is coming. 'International shipment release - Import' reads as customs having let it through, though Yanwen does not define it.

Why does Yanwen show it?

Normal: the load is waiting for import clearance
Customs is working through a large arrival
The carrier has not yet collected the load from the port
Customs has pulled out the load, or one package in it, for a look
A missed scan, as some histories skip lines

How long does it last?

On one full US history on Yanwen's page, 'Pick up by local carrier at destination port' came a day after arrival, 'International shipment release - Import' about 18 hours later and 'Batch delivery to carrier' about 8 hours after that. Delivery came nearly 6 days after arrival. Customers report more varied waits: one saw it move on about day 6, others report two weeks or more on this line, and some then stop at 'International shipment release - Import'.

Other Yanwen statuses

Order processed by shipperKeep an eye on it
Yanwen facility - OutboundNormal
Port of departure - DepartureNormal
Batch delivery to carrierKeep an eye on it
Parcel is out for deliveryKeep an eye on it
Delivered but not receivedTake action
Tracking not updatingKeep an eye on it

All Yanwen statuses →

Who is responsible for a late or missing package from Yanwen?

If you bought online from a business, the seller chose Yanwen and is its customer, so a late or missing order is in most cases for the seller or the marketplace to put right. On a marketplace, its own rules decide the refund: AliExpress's Buyer Protection covers an item that did not arrive within the guaranteed delivery window on the order page, and eBay's Money Back Guarantee covers an item that did not arrive, up to 30 calendar days after the estimated or actual delivery date. For a UK order, the Consumer Rights Act keeps the goods at the seller's risk until you have them, unless you hired a carrier the seller did not offer.

If you sent the package yourself, Yanwen is unlikely to be your carrier: its pages address online sellers, and we found no service for a private person. A seller with a Yanwen account has terms on Yanwen's product pages. On its US and tracked lines, the seller can raise a lost parcel from 10 calendar days after Yanwen took it and not after 60 days, cover is the declared value up to 200 yuan, and there is no insurance. If the carrier shows the parcel as delivered and the recipient did not get it, Yanwen helps look into it but pays nothing. On its economy line there is no tracing or cover once the parcel has left its warehouse.

Questions about “Port of destination - Arrival”

What does Port of destination - Arrival mean on Yanwen?

The load with your package has landed in your country and is waiting for import clearance. It is not out for delivery yet, and the line does not say which city it is in.

What does International shipment release - Import mean?

It reads as customs having released the package. Yanwen does not define the line, but on one history on its tracking page it comes after arrival and hours before 'Batch delivery to carrier'.

What does Pick up by local carrier at destination port mean?

A carrier has collected the load at the airport or port. It does not mean a driver is bringing it to you. On one history on Yanwen's page, it came before customs release and about five days before delivery.

How long after Port of destination - Arrival will it be delivered?

One full US history on Yanwen's page took nearly 6 days. Customers report longer waits at this stage. If nothing changes after 10 calendar days, file a complaint on Complain.biz and we send it to Yanwen.

Based on

Yanwen: tracking page (one full US history with the order of lines)
Yanwen: home page (import, then last-mile delivery with local carriers)
China Postal Tracking forum: YANWEN shipping help (customers report stalls at this line)
Reddit, r/shipping: Yanwen shipping (customers report waits on this line and on the import release line)
Yanwen: home page (a third-party logistics company serving cross-border e-commerce sellers)
AliExpress: Buyer Protection (item that did not arrive within the guaranteed delivery window)
eBay: Money Back Guarantee policy (30 calendar days after the estimated or actual delivery date)
legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until they reach you)
Yanwen: US fast line terms (USPS number, 10 and 60 day limits, cover up to 200 yuan, none once shown as delivered)
Yanwen: Tracked Special Line terms (10 and 60 day limits, cover up to 200 yuan, none once shown as delivered)
Yanwen: Air Economy line terms (no tracing or cover after the warehouse)