Yanwen tracking
Yanwen tracking statuses explained
Yanwen, also shown as Yanwen Logistics or Yanwen Express, is a Chinese logistics company for online sellers, based in Beijing, and its profile names AliExpress and eBay among the platforms it works with. It collects a package from the seller in China, sorts and exports it, moves it by air, ocean or rail, clears import, and hands it over for the last part. Who delivers depends on the service: its product list names USPS, Royal Mail, Evri, Yodel and Australia Post on some lines, and in the US it also has its own last-mile company, Yanwen Express, which uses delivery service partners. Yanwen's tracking page prints one line per step with the time zone beside it, and its 'Last Mile Tracking' column holds the number for the final leg.
Every Yanwen tracking status explained
| Status | What it means | Should you worry? |
|---|---|---|
| Order processed by shipper | Yanwen has an order on file for your package, but no scan shows it has the package yet. | Keep an eye on it |
| Yanwen facility - Outbound | Your package has left a Yanwen sorting site but has not left China yet. | Normal |
| Port of departure - Departure | Your package has left China and is on the international leg, so a quiet gap is normal. | Normal |
| Port of destination - Arrival | Your package has reached the destination country, but it still has to clear import before it can be delivered. | Normal |
| Batch delivery to carrier | Yanwen has logged your package in a group handed to the delivery company, but it may not have its own scan yet. | Keep an eye on it |
| Parcel is out for delivery | This line says a driver has your package, but on Yanwen it does not always mean delivery that day. | Keep an eye on it |
| Delivered but not received | The driver marked your package as delivered, but you do not have it. | Take action |
| Tracking not updating | No new Yanwen line for days can mean the package is between scans, often on the international leg. | Keep an eye on it |
Yanwen delays
Yanwen gives no delivery times on the pages we could read, and we found no current delay notice. It says only that parcels are sorted within 24 hours at its sorting centers. Customers report waits at 'Yanwen facility - Outbound', at 'Port of destination - Arrival' and on 'Package data received', and gaps of about a week around Chinese New Year. One full US history on Yanwen's own page shows 9 days from start to delivered, with nearly 3 quiet days after 'Batch delivery to carrier'. Customers also report a month or more.
Is your package from Yanwen late or missing?
Who is responsible for a late or missing package from Yanwen?
If you bought online from a business, the seller chose Yanwen and is its customer, so a late or missing order is in most cases for the seller or the marketplace to put right. On a marketplace, its own rules decide the refund: AliExpress's Buyer Protection covers an item that did not arrive within the guaranteed delivery window on the order page, and eBay's Money Back Guarantee covers an item that did not arrive, up to 30 calendar days after the estimated or actual delivery date. For a UK order, the Consumer Rights Act keeps the goods at the seller's risk until you have them, unless you hired a carrier the seller did not offer.
If you sent the package yourself, Yanwen is unlikely to be your carrier: its pages address online sellers, and we found no service for a private person. A seller with a Yanwen account has terms on Yanwen's product pages. On its US and tracked lines, the seller can raise a lost parcel from 10 calendar days after Yanwen took it and not after 60 days, cover is the declared value up to 200 yuan, and there is no insurance. If the carrier shows the parcel as delivered and the recipient did not get it, Yanwen helps look into it but pays nothing. On its economy line there is no tracing or cover once the parcel has left its warehouse.
Questions about Yanwen tracking
What does Order processed by shipper mean on Yanwen?
Yanwen does not define it. It is the first line on its page, and it reads as the store or its warehouse having entered your order. No scan shows yet that Yanwen has the package. That comes with 'Yanwen Pickup Scan'.
What does Yanwen facility outbound mean?
The package has been sorted and has left a Yanwen site in China. It is an early step: export, the flight and import clearance all still have to happen.
What does Port of departure - Departure mean on Yanwen?
The load with your package has left the export airport or port in China. Yanwen does not define the line. It comes right after 'Port of departure - Received by carrier'.
What does Port of destination - Arrival mean on Yanwen?
The load with your package has landed in your country and is waiting for import clearance. It is not out for delivery yet, and the line does not say which city it is in.
What does batch delivery to carrier mean on Yanwen?
Yanwen does not define it. It appears after customs release and before the delivery company's first scan, which fits a group of packages being handed over. Your package may have no scan of its own for a few days.
Based on
- Yanwen: home page (a third-party logistics company serving cross-border e-commerce sellers)
- AliExpress: Buyer Protection (item that did not arrive within the guaranteed delivery window)
- eBay: Money Back Guarantee policy (30 calendar days after the estimated or actual delivery date)
- legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until they reach you)
- Yanwen: US fast line terms (USPS number, 10 and 60 day limits, cover up to 200 yuan, none once shown as delivered)
- Yanwen: Tracked Special Line terms (10 and 60 day limits, cover up to 200 yuan, none once shown as delivered)
- Yanwen: Air Economy line terms (no tracing or cover after the warehouse)