Yanwen tracking status
Yanwen “Order processed by shipper”: what it means
The short answer
Keep an eye on itYanwen has an order on file for your package, but no scan shows it has the package yet. Next you should see 'Yanwen Pickup Scan'. In the histories we read that took from about 4 hours to 3 days; customers report 8 days and three weeks.
When to act: If there is still no 'Yanwen Pickup Scan' after 7 calendar days, file a complaint and we send it to the seller.
Also shown as: “Shipping Order Created” · “Info_Received”
What to do now
- 1
On the tracking page, note the day this line appeared and count the days since then.
- 2
Look for 'Yanwen Pickup Scan' above it. Until that shows, no line proves Yanwen has the package.
- 3
Compare the ship date on your order with the date of this line, and note when any marketplace refund limit ends.
- 4
If USPS also shows 'Shipping Label Created, USPS Awaiting Item', read it the same way: only the label exists so far.
- 5
Keep screenshots of the line, your order number and the ship date the store gave you.
- 6
Still not sorted? File your complaint here. We write it with you and send it to the seller, so you do not have to chase it yourself.
What does “Order processed by shipper” mean?
This is the first line on Yanwen's tracking page. Yanwen does not define it. We read it from the words and its place in the history: the shipper, meaning the store or its warehouse, has entered the order, and Yanwen has the details. The package may still be with the seller. The first sign that Yanwen has it is 'Yanwen Pickup Scan', which comes after this line in every full history we read. 'Shipping Order Created.' usually follows within hours and tells you no more. Info_Received is a tab on Yanwen's page, also undefined, so read the newest line under it.
The place beside 'Shipping Order Created.' can mislead. On Yanwen's own page, one US history shows Fremont, California, about 31 hours before the pickup scan in China, and a history a customer shared shows Carteret, New Jersey. In another history USPS already showed 'Shipping Label Created, USPS Awaiting Item' at that same town before the pickup scan. So the town reads as a site on the delivery side, not as where your package is, and none of these lines means it has shipped.
Why does Yanwen show it?
- The seller has entered the order but not handed the package over
- The package is waiting for Yanwen's collection from the seller
- It has reached Yanwen but has not been scanned in yet
- The seller created the order before the item was ready to send
- The store held the order back or never sent it, so the number stays unused
How long does it last?
Next should be 'Yanwen Pickup Scan', with 'Processing information input' at the same moment or soon after, then 'Yanwen facility - Outbound'. Across five histories we read, the pickup scan came from about 4 hours to 3 days after the first line, and about 31 hours later on Yanwen's own page. One customer reports about 8 days on this line and the package still coming. Another reports three weeks and gives no outcome. Yanwen gives no time for this step on the pages we could read.
Other Yanwen statuses
- Yanwen facility - OutboundNormal
- Port of departure - DepartureNormal
- Port of destination - ArrivalNormal
- Batch delivery to carrierKeep an eye on it
- Parcel is out for deliveryKeep an eye on it
- Delivered but not receivedTake action
- Tracking not updatingKeep an eye on it
Who is responsible for a late or missing package from Yanwen?
If you bought online from a business, the seller chose Yanwen and is its customer, so a late or missing order is in most cases for the seller or the marketplace to put right. On a marketplace, its own rules decide the refund: AliExpress's Buyer Protection covers an item that did not arrive within the guaranteed delivery window on the order page, and eBay's Money Back Guarantee covers an item that did not arrive, up to 30 calendar days after the estimated or actual delivery date. For a UK order, the Consumer Rights Act keeps the goods at the seller's risk until you have them, unless you hired a carrier the seller did not offer.
If you sent the package yourself, Yanwen is unlikely to be your carrier: its pages address online sellers, and we found no service for a private person. A seller with a Yanwen account has terms on Yanwen's product pages. On its US and tracked lines, the seller can raise a lost parcel from 10 calendar days after Yanwen took it and not after 60 days, cover is the declared value up to 200 yuan, and there is no insurance. If the carrier shows the parcel as delivered and the recipient did not get it, Yanwen helps look into it but pays nothing. On its economy line there is no tracing or cover once the parcel has left its warehouse.
Questions about “Order processed by shipper”
What does Order processed by shipper mean on Yanwen?
Yanwen does not define it. It is the first line on its page, and it reads as the store or its warehouse having entered your order. No scan shows yet that Yanwen has the package. That comes with 'Yanwen Pickup Scan'.
How long does Order processed by shipper last?
Yanwen gives no time for it on the pages we could read. In five histories, the pickup scan came after about 4 hours to 3 days. Customers report longer, including about 8 days and three weeks. After 7 calendar days with no pickup scan, file a complaint on Complain.biz and we send it to the seller.
Has my order shipped if Yanwen says Order processed by shipper?
The tracking does not show that. A store can mark an order as shipped and give you this number before Yanwen scans anything. A long stay does not by itself mean the order is fake: one customer reports about 8 days on this line and the package still coming.
Why does Shipping Order Created show a US city when my package is in China?
In the histories we read, the line came before the pickup scan in China and named Fremont, California, or Carteret, New Jersey. On two of them the package reached that town days later. So the town reads as a site on the delivery side, and it does not show where your package is now.
Who do I complain to if it stays on Order processed by shipper?
The seller, because Yanwen may not have the package yet and the seller is Yanwen's customer. File a complaint on Complain.biz and we send it to the seller. Once 'Yanwen Pickup Scan' has appeared, a long silence is a matter for Yanwen.
Based on
- Yanwen: tracking page (one full US history with the order of lines and time zones)
- Yanwen: home page (the seven steps from collection to last-mile delivery)
- Reddit, r/Aliexpress: Yanwen shipping not updating (three weeks on this line)
- Reddit, r/shipping: Question about Yanwen Status (a full history, Carteret before the pickup scan)
- Reddit, r/shipping: a Yanwen history with USPS lines (a customer reports about 8 days on this line)
- Reddit, r/shipping: Question: Arrived in transit country/region (a full history)
- Reddit, r/shipping: Yanwen stuck at Processing information input (3 days from this line to the pickup scan)
- Yanwen: home page (a third-party logistics company serving cross-border e-commerce sellers)
- AliExpress: Buyer Protection (item that did not arrive within the guaranteed delivery window)
- eBay: Money Back Guarantee policy (30 calendar days after the estimated or actual delivery date)
- legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until they reach you)
- Yanwen: US fast line terms (USPS number, 10 and 60 day limits, cover up to 200 yuan, none once shown as delivered)
- Yanwen: Tracked Special Line terms (10 and 60 day limits, cover up to 200 yuan, none once shown as delivered)
- Yanwen: Air Economy line terms (no tracing or cover after the warehouse)