LaserShip tracking status

LaserShip “Exception”: what it means

The short answer

Keep an eye on it

A LaserShip 'Exception' flags a snag in the delivery, but neither name publishes a definition. The Event column gives the detail, often weather or a delay. On its own it does not mean your package is gone, and one came early the next morning.

When to act: If there is no new scan 3 business days after the first 'Exception', file a complaint and we send it to LaserShip.

Also shown as: “Your package has been delayed due to weather. We will deliver as soon as possible” · “We're working hard to deliver your package soon. Please continue to check your tracking for real time updates”

What to do now

Read the Event column from the top down and note the first line that gives a reason.
If it names weather, compare that with your local forecast and with OnTrac's Service Alerts page, which now covers these routes.
A line about an address or a code needs the missing detail from you, which goes in as delivery instructions on the tracking page.
Look again the next morning, as an overnight change can clear it.
Keep a screenshot of the table with the date of the first 'Exception'.
Still not sorted? File your complaint here. We write it with you and send it to LaserShip, so you do not have to chase it yourself.

Start my complaint

What does “Exception” mean?

On the LaserShip-branded tracking table, 'Exception' sits under Latest Event, and the Event column below it holds the detail. One shared screen shows the package loaded at 12:19 PM and 'Out for Delivery' at 1:31 PM, followed at 5:08 PM by 'Your package has been delayed due to weather. We will deliver as soon as possible', all under an 'Exception' heading. Its owner says it came at 2 a.m. the next morning.

OnTrac's FAQ and terms never explain the word, and neither did the LaserShip FAQ, so it is best read as a flag and not as a verdict. Another customer says the status turned to 'Exception' after they disputed a delivery attempt. A third person, in the same thread as the weather screen, reports the same message with a package moved to another state and a week with no movement. So what matters is the line that follows it.

Why does LaserShip show it?

Weather on the route that day
A delivery someone disputed
It got to a site behind schedule
A question about the address or an access code

How long does it last?

A fresh 'Out for Delivery' or another line about the delay. One shared case ended in delivery within hours, and another had no movement for a week.

Other LaserShip statuses

Arrived at Final Servicing FacilityNormal
Tracking not updatingKeep an eye on it
Delivery attemptedKeep an eye on it
Delivered but not receivedTake action

All LaserShip statuses →

Who is responsible for a late or missing package from LaserShip?

When you bought from an online shop, that shop hired LaserShip, now OnTrac, so putting right a late or missing package is in most cases its job, through a replacement or a refund. The carrier's terms, published in the name of LaserShip, Inc. dba OnTrac Final Mile, say claims must be submitted by the shipper, and tell anyone receiving a package to go to the company that shipped it.

For a package you sent yourself on a LaserShip or OnTrac account, the same terms govern it unless either company has a separate written agreement with you. Compensation for loss, damage or misdelivery stops at the replacement cost or $100 per parcel, whichever is lower, and no arrival date is promised.

Questions about “Exception”

What does exception mean on LaserShip?

The word is not defined by LaserShip or OnTrac. In shared screens it heads a line about a delay, such as weather. Read the Event column on your tracking page for the detail.

Why does LaserShip say exception after out for delivery?

The run did not end in a delivery. In one shared screen, the line naming weather came about three and a half hours after the package went out with the driver.

Will my LaserShip package still come after an exception?

It can. One customer got theirs at 2 a.m. the next morning, and another reports a week with no movement. If 3 business days pass with no new scan, you can file a complaint on Complain.biz and we send it to LaserShip.

Based on

OnTrac: Frequently Asked Questions (final servicing facility, tracking number prefixes, reattempts)
OnTrac: Service Alerts
Reddit: LaserShip tracking table with 'Exception' and a weather line
Reddit: 'Exception' after a disputed delivery attempt
OnTrac: Service Terms and Conditions, with LaserShip, Inc. dba OnTrac Final Mile as the party
OnTrac: Additional Terms and Conditions (three attempts, claims by the shipper, signatures)