LaserShip tracking
LaserShip tracking statuses explained
LaserShip no longer trades under its own name: it merged with OnTrac Logistics and now trades as OnTrac, so a LaserShip package today is an OnTrac package. It started as Laser Courier, a Washington, DC document courier, and moved into e-commerce delivery before joining its network with OnTrac's in the West. The name lives on in tracking numbers starting with 1LS, LS, LX or BN, which LaserShip's own FAQ listed and OnTrac's still does, on an older LaserShip-branded tracking table, and in OnTrac's terms, where the company is 'LaserShip, Inc. dba OnTrac Final Mile'. That table spells lines out in full, such as 'Your package has been loaded onto a vehicle' and 'Package received by your local OnTrac facility and is processing for delivery', where OnTrac's own page says 'Loaded onto vehicle' and 'Arrived at Final Servicing Facility'.
Every LaserShip tracking status explained
| Status | What it means | Should you worry? |
|---|---|---|
| Arrived at Final Servicing Facility | Your LaserShip package has reached the last site before your address, and a driver should take it next. | Normal |
| Exception | A LaserShip 'Exception' flags a snag in the delivery, but neither name publishes a definition. | Keep an eye on it |
| Tracking not updating | Silence on a LaserShip number is not yet a lost package, but a stall past the expected date needs attention. | Keep an eye on it |
| Delivery attempted | The delivery was logged as attempted but not completed, and a retry should come within 1 to 2 business days. | Keep an eye on it |
| Delivered but not received | LaserShip's record says the package was left, but you have nothing, so start with the delivery details on the tracking… | Take action |
LaserShip delays
The old LaserShip routes now run under OnTrac's rules, which promise no delivery on a specific day or time. Disruptions appear on OnTrac's Service Alerts page, not under the LaserShip name. In LaserShip tracking screens people share, a weather line can replace a delivery late on the day itself, and packages can wait at the final servicing facility while the date moves forward.
Is your package from LaserShip late or missing?
Who is responsible for a late or missing package from LaserShip?
When you bought from an online shop, that shop hired LaserShip, now OnTrac, so putting right a late or missing package is in most cases its job, through a replacement or a refund. The carrier's terms, published in the name of LaserShip, Inc. dba OnTrac Final Mile, say claims must be submitted by the shipper, and tell anyone receiving a package to go to the company that shipped it.
For a package you sent yourself on a LaserShip or OnTrac account, the same terms govern it unless either company has a separate written agreement with you. Compensation for loss, damage or misdelivery stops at the replacement cost or $100 per parcel, whichever is lower, and no arrival date is promised.
Questions about LaserShip tracking
What does final servicing facility mean on LaserShip tracking?
The building your package leaves from on its way to you. OnTrac, which LaserShip merged into, uses the term for the place a package leaves on its final step.
What does exception mean on LaserShip?
The word is not defined by LaserShip or OnTrac. In shared screens it heads a line about a delay, such as weather. Read the Event column on your tracking page for the detail.
Why is my LaserShip tracking not updating?
Lines appear only when the package is scanned, so a missed scan or a long road leg shows up as silence. OnTrac, which LaserShip now trades as, tells people to act once a status has not changed for 3 business days.
Why does LaserShip say it tried to deliver when I was home?
The line records a delivery that was not completed. LaserShip's older FAQ described it as a package loaded onto a vehicle that could not be delivered, which does not say anyone reached your door. OnTrac's FAQ asks you to check your address and add any access details. If your camera shows no one, save the clip for your complaint.
Why does LaserShip say delivered when it's not?
The line is what the driver recorded, which may be wrong or early. It could be nearby or next door, or gone after the drop. People also report lines marked before the package reached them, so look again the next morning.
Based on
- OnTrac: Service Terms and Conditions, with LaserShip, Inc. dba OnTrac Final Mile as the party
- OnTrac: Additional Terms and Conditions (three attempts, claims by the shipper, signatures)