LaserShip tracking status
LaserShip “Arrived at Final Servicing Facility”: what it means
The short answer
NormalYour LaserShip package has reached the last site before your address, and a driver should take it next. It can move on overnight, as one shared history shows, though some sit for days. OnTrac's guide for a status that has not changed is 3 business days.
When to act: If this is still the latest scan after 3 business days, file a complaint and we send it to LaserShip.
Also shown as: “Final Servicing Facility” · “Package received by your local OnTrac facility and is processing for delivery, see Estimated Delivery Date”
What to do now
- 1
Work out how many business days have passed since the package reached this site.
- 2
Read the lines above it. A date change or an 'Exception' means tracking changed but the package did not.
- 3
Make sure your order has your unit number and any gate code, and add delivery instructions on the tracking page before a driver gets it.
- 4
Use the 'Notify me' or 'Get Text Alerts' button by the shipment progress, so a text tells you when it goes out.
- 5
Each time the delivery date moves, take a screenshot.
- 6
Still not sorted? File your complaint here. We write it with you and send it to LaserShip, so you do not have to chase it yourself.
What does “Arrived at Final Servicing Facility” mean?
The final servicing facility is the end of the line for sorting. OnTrac, which LaserShip now trades as, uses the term when it explains the last mile: the step in which a package leaves that building and goes to a home or business. The city shown belongs to that site, for example Middletown, Pennsylvania, or Richmond, Virginia, so it may be some way from your town. On the LaserShip table this step can read 'Package received by your local OnTrac facility and is processing for delivery, see Estimated Delivery Date', which is the note under the line on OnTrac's own page.
A driver does not have the package yet. That comes with 'Your package has been loaded onto a vehicle' and 'Out for Delivery'. Collecting it yourself is uncertain: LaserShip's older FAQ let people ask for pick-up at a local facility, but OnTrac's current FAQ no longer offers it. People do report stays of 4 days to more than a week on this line, with the delivery date moving forward each evening, and the line itself gives no reason.
Why does LaserShip show it?
- A late arrival that missed the morning's loading
- Weather affecting that site's routes
- A package sorted to the wrong site, which some people report
- An open question about the address
How long does it last?
Usually a vehicle scan, then 'Out for Delivery'. In one shared history a package arriving at 9:03 PM was on a vehicle by 7:21 AM and out for delivery half an hour later, while another stayed on this line for over a week. Home deliveries typically arrive between 8 a.m. and 9 p.m.
Other LaserShip statuses
- ExceptionKeep an eye on it
- Tracking not updatingKeep an eye on it
- Delivery attemptedKeep an eye on it
- Delivered but not receivedTake action
Who is responsible for a late or missing package from LaserShip?
When you bought from an online shop, that shop hired LaserShip, now OnTrac, so putting right a late or missing package is in most cases its job, through a replacement or a refund. The carrier's terms, published in the name of LaserShip, Inc. dba OnTrac Final Mile, say claims must be submitted by the shipper, and tell anyone receiving a package to go to the company that shipped it.
For a package you sent yourself on a LaserShip or OnTrac account, the same terms govern it unless either company has a separate written agreement with you. Compensation for loss, damage or misdelivery stops at the replacement cost or $100 per parcel, whichever is lower, and no arrival date is promised.
Questions about “Arrived at Final Servicing Facility”
What does final servicing facility mean on LaserShip tracking?
The building your package leaves from on its way to you. OnTrac, which LaserShip merged into, uses the term for the place a package leaves on its final step.
How long can a LaserShip package sit at the final servicing facility?
No limit is published. One shared history moved on overnight, and people also report 4 days to more than a week. The guide OnTrac gives is 3 business days with no change in status.
Can I collect my package from the LaserShip facility?
Perhaps, but do not count on it. LaserShip's older FAQ let people ask to collect from a local facility. OnTrac's current FAQ no longer mentions it, one customer says they were told there is no pick-up, and another says driving there was what worked.
Why does my LaserShip tracking say OnTrac?
They are one company now. LaserShip and OnTrac Logistics merged and took the single name OnTrac. Numbers starting with 1LS, LS, LX or BN were LaserShip's, and OnTrac's FAQ lists them as its own.
Based on
- OnTrac: Frequently Asked Questions (final servicing facility, tracking number prefixes, reattempts)
- OnTrac press release: LaserShip and OnTrac Unveil New Name and Brand Identity
- OnTrac: Introducing our new name and brand
- Reddit r/ontrac: history with 'Arrived at Final Servicing Facility' in Middletown, PA
- Reddit r/ontrac: 'Arrived at Final Servicing Facility' in Richmond, VA, 4 days without movement
- Reddit r/ontrac: the note under 'Arrived at Final Servicing Facility'
- Reddit r/ontrac: a week at the final servicing facility
- Reddit r/ontrac: from the facility to 'Loaded onto vehicle' overnight
- Reddit r/ontrac: weather given as the reason for a delay
- Reddit r/ontrac: report of being told there is no pick-up option
- LaserShip: Frequently Asked Questions, archived copy (number prefixes, what attempted means, pick-up on request)
- Reddit: report of driving to the facility to get a package
- Reddit r/ontrac: LaserShip-style table with the longer 'Package received by your local OnTrac facility' line
- OnTrac: Service Terms and Conditions, with LaserShip, Inc. dba OnTrac Final Mile as the party
- OnTrac: Additional Terms and Conditions (three attempts, claims by the shipper, signatures)