Temu tracking status

Temu says delivered but no package: what to do

The short answer

Take action

The carrier has marked your Temu package as delivered, but you do not have it. Temu says a package can be scanned as delivered up to 48 hours before it arrives, so search nearby and give it two days.

When to act: If the package has not turned up 48 hours after the delivered line, file a complaint and we send it to Temu.

Also shown as: “Delivered”

What to do now

Read the delivered line for a time, a place and a delivery photo, and compare them with your address.
Search around your mailbox, porch, garage, back door, lobby or mailroom, and ask family and neighbors.
Check any doorbell or security camera for the time of the delivered line.
Check the shipping address on your order, including the unit number and the ZIP code or postcode.
Keep screenshots of the tracking page and any delivery photo, and do not mark the order as received.
Still not sorted? File your complaint here. We write it with you and send it to Temu, so you do not have to chase it yourself.

Start my complaint

Says delivered, but it is not here with another courier

Tracking says delivered but nothing arrived: who is responsible? →

What is going on

The delivered line comes from the local carrier that brought the package, such as SpeedX, GOFO, UPS or USPS, sometimes with a delivery photo. Temu's help page for this case says packages may be mistakenly scanned as delivered up to 48 hours before they arrive, and lists what to check first: the shipping address on the order, whether family or a neighbor took it in, camera footage, the places around the house a courier might leave it, and any notice of an attempted delivery.

The line can also stay wrong. Customers have reported packages marked delivered to a mailbox they were too big for, a SpeedX delivery photo of a different building, a UPS package marked delivered far from the customer's home, items left in a parcel locker instead of at the door in the UK, and an item taken from an envelope left in a building lobby in Canada. Temu's return and refund policy lists a refund for a package showing as delivered but not received, and its shipping page counts 90 days from the order date for this.

Why it happens

Scanned as delivered early, up to 48 hours before it arrives, as Temu warns
Left in a mailbox, lobby, porch or with a neighbor
Delivered to a parcel locker or another address nearby
A wrong or incomplete address or unit number on the order
Taken after delivery

What usually happens next

If the scan came early, Temu says the package can still turn up within 48 hours. If it does not, Temu's rules for a package shown as delivered but not received apply, within 90 days of the order date. Temu's policy says a refund can take 5 to 14 business days, and up to 30 days, to reach the original payment method, depending on the bank.

Other Temu statuses

All Temu statuses →

Who is responsible for a late or missing package from Temu?

If you bought on Temu, Temu's own rules decide refunds, whichever seller the item came from. Its shipping page sets 90 days from the order date for a package that has not been delivered, or shows as delivered when you have not received it, and its return and refund policy lists a refund for a package that shows as delivered but did not reach you. Its late delivery policy gives a credit within about 48 hours when an order is not delivered by the last day of its delivery window, with exceptions such as bad weather or problems at the courier, and in screenshots customers have shared the tracking page offers a refund once the tracking has shown nothing new for 15 days. Temu's US terms say the title and the risk of loss pass to you when the product is handed to the domestic carrier in the United States; the delivery rules above are Temu's own. For a UK order from a seller who is a trader, the Consumer Rights Act, section 29, keeps the goods at the seller's risk until you have them.

If you sent a parcel yourself, Temu was not your carrier: it is a marketplace, not a delivery service you book, so the carrier you chose and its terms apply. A return sent with Temu's own return label falls under its return and refund policy: the package has to be posted within 14 days of the return request, and the refund follows once the items arrive and pass a quality check, unless Temu gave an advance or instant refund.

Questions about “Delivered but not received”

Temu says delivered but I have no package. What should I do?

Search around your home and building, ask neighbors, and look for a delivery photo. Temu says a package can be scanned as delivered up to 48 hours early. If it has not turned up after 48 hours, file a complaint and we send it to Temu.

Who is responsible if a Temu package says delivered but never came?

Temu's own rules decide. Its return and refund policy lists a refund for a package showing as delivered but not received, and its shipping page counts 90 days from the order date.

Can a Temu package be marked delivered before it arrives?

Yes. Temu's help page says packages may be mistakenly scanned as delivered up to 48 hours before they arrive.

Can a Temu package be delivered to the wrong address?

Yes. Customers have reported a SpeedX delivery photo of another building and a UPS package marked delivered far from home. Compare the place and photo on the delivered line with your address.

What if I marked my Temu order as received by mistake?

Temu's help page says the courier will still deliver the package, and the latest tracking stays on the package details page.

Based on

Temu Support: My tracking info says my package was delivered, but I haven't received it.
Temu: Return and Refund Policy (refunds of a package showing as delivered but not received; refund timeline)
Temu: Shipping Info (90 days from the order date)
Temu Support: I accidentally confirmed 'Item received' before actually receiving it, will it still be delivered?
Reddit r/TemuThings: packages marked delivered to a mailbox they did not fit, and a SpeedX photo of another building
Reddit r/TemuThings: a UPS shipment released by the driver far from the customer's home
Reddit r/TemuThings: a package left in a building lobby in Canada, the item taken
Reddit r/TemuThings: UK items delivered to a locker instead of the door
Reddit r/TemuThings: a delivered message on a Sunday with nothing received
Temu: Shipping Info (90 days from the order date for a package not delivered, or shown as delivered but not received)
Temu: Return and Refund Policy (refunds of a package showing as delivered but not received; returns posted within 14 days; refund timeline)
Temu: Late Delivery Compensation Policy (a credit within about 48 hours of the latest delivery date, and its exceptions)
Temu: United States Terms of Use, section 10.1 (title and risk of loss pass on delivery to the domestic carrier; customs broker; local warehouse products)
Reddit r/TemuThings: a UK tracking page with Temu's delivery guarantee, a credit for delay and a 15-day no update refund
legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the trader's risk until they reach you)