AliExpress tracking status

AliExpress says delivered but no package: what to do

The short answer

Take action

The local carrier has reported your package as delivered, but it is not with you. Look for a delivery photo and search nearby first. Customers report wrong addresses, and orders completing on this line.

When to act: If nothing has turned up by the end of the next day after the 'Delivered' line, file a complaint and we send it to AliExpress.

Also shown as: “Package delivered.”

What to do now

Read the line for a time and place, and look for a delivery photo.
Search around every door, mailbox, lobby and mailroom, and ask neighbors and building staff.
Check the address on your order, including the unit number and postal code.
Do not confirm receipt until you have the package.
Save the tracking page, any delivery photo and any doorbell camera recording from that time.
Still not sorted? File your complaint here. We write it with you and send it to AliExpress, so you do not have to chase it yourself.

Start my complaint

Says delivered, but it is not here with another courier

Tracking says delivered but nothing arrived: who is responsible? →

What is going on

AliExpress shows the heading 'Delivered' and the line 'Package delivered.', often with the carrier's note, as soon as the local carrier reports delivery. On some orders it adds a note that the package has been marked 'Delivered'. AliExpress's help page for a package that shows delivered but has not arrived says the carrier may still be distributing it.

The line can be wrong. Customers report a package delivered to an address in another state, a delivery photo taken outside a mailbox the package probably did not fit, delivery photos of a package in a mailbox that was empty when the customer looked, and a delivered line for a package that had not reached their city. After such a line the order can complete, as customers report, so do not confirm receipt until the package is in your hands.

Why it happens

Left with a neighbor, in a lobby or mailroom, or at another door
Delivered to a wrong address, sometimes far away
A delivered scan logged before the package reached you
An incomplete address or unit number on the order
Taken after delivery

What usually happens next

Usually nothing follows 'Delivered'. Customers report orders moving to completed without their confirmation after this line, so watch the order page. In one case the postal service later said the delivered scan was a mistake and the package was lost.

Other AliExpress statuses

Package leaving origin country/regionNormal
Collected by destination carrierNormal
Package arrived at regional carrier facilityNormal
Awaiting deliveryNormal
Your package arrived at local airportNormal
Package out for deliveryNormal
Your package is being inspected by customsKeep an eye on it

All AliExpress statuses →

Who is responsible for a late or missing package from AliExpress?

If you bought on AliExpress, AliExpress's own rules decide refunds, whichever seller you bought from. Its Buyer Protection page covers an item that did not arrive, or was lost in transit, within the guaranteed delivery window on your order page, and an item that does not match its description or arrived damaged, within 15 days of receiving it. Many orders also show a refund date on the tracking page for a package that has not been delivered by then. For a UK order from a seller who is a trader, the Consumer Rights Act, section 29, keeps the goods at the seller's risk until you have them.

If you sent a parcel yourself, AliExpress was not your carrier: it is a marketplace, not a delivery service you book, so the carrier you chose and its terms apply. A return you send back through AliExpress's own return process falls under its return rules, and its Buyer Protection page says the refund follows once the returned items have been checked at the warehouse.

Questions about “Delivered but not received”

AliExpress says delivered but I have no package. What should I do?

Search around your home and building, ask neighbors, and look for a delivery photo. If it is still missing at the end of the next day, file a complaint and we send it to AliExpress.

Who is responsible if AliExpress says delivered but it never came?

On AliExpress, the platform's own rules decide refunds. Its Buyer Protection covers an item that did not arrive or was lost in transit within the guaranteed delivery window on your order page.

Why did my AliExpress order complete when I never got the package?

Customers report orders completing on their own after a delivered scan, including one the postal service later called a mistake. Keep screenshots of the tracking and the order page with their dates.

Can an AliExpress package be delivered to the wrong address?

The local carrier can leave it at a wrong address. Customers report packages left at a wrong drop-off point, and one delivered to another state. Compare the place on the line and on any photo with your order.

Based on

AliExpress Help Center: I haven't received my parcel but it shows Delivered
AliExpress: Buyer Protection (an item that did not arrive within the guaranteed delivery window)
Reddit r/Aliexpress: a US tracking page with 'Delivered', 'Package delivered.' and the marked delivered note
Reddit r/Aliexpress: a package delivered to another state
Reddit r/Aliexpress: a delivery photo in front of a mailbox the package probably did not fit
Reddit r/Aliexpress: delivery photos at the mailbox and no package
Reddit r/Aliexpress: a wrong delivered scan, the order finalized and the package lost
Reddit r/Aliexpress: packages left at a wrong drop-off point by the local carrier
Reddit r/Aliexpress: camera footage of the time the order was marked delivered
AliExpress: Buyer Protection (an item that did not arrive within the guaranteed delivery window, 15 days for an item not as described, returns)
AliExpress.com Terms of Use (an e-commerce marketplace; AliExpress is an Alibaba Group trademark)
legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until they reach you)
Reddit r/Aliexpress: a US tracking page with a refund date for no delivery