Most Common AliExpress Complaints and Tips

While AliExpress offers a vast marketplace for global buyers, complaint data from our community highlights several recurring issues with their service. Common complaints include difficulties securing refunds, inaccurate tracking information from sellers, and prolonged delays or non-receipt of packages. Customers also frequently report unresponsive customer service and sellers failing to follow through on promises for refunds or returns.

To avoid these issues, we strongly advise customers to thoroughly read seller reviews, track their orders diligently, and document any discrepancies or communication with sellers. If problems arise, contact customer service immediately, keep a thorough record of all interactions, and consider using payment methods that offer buyer protection.

How and why file a complaint about AliExpress?

Do you have a dispute or had a bad customer experience with AliExpress? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.

We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.

Just looking for information? Search through all complaints we have received related to AliExpress.

AliExpress Customer Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about AliExpress over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on November 1, 2025

AliExpress complaints chart

We have received 1 complaints about AliExpress over the last 12 months. The graph below shows a monthly breakdown.

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Media uploaded by our community

AliExpress complaint: I did get justice from dispute
AliExpress complaint: The Cheetah delivery company - this is a company that AliExpress works with in Israel
AliExpress complaint: Aliexpress promised a total refund plus shipping back cost, but they didn't pay after I returned the goods.
AliExpress complaint: Unable to get a refund
AliExpress complaint: Sellers in AliExpress give wrong tracking information
AliExpress complaint: AliExpress scam
AliExpress complaint: Stolen parcel but no refund from Aliexpress
AliExpress complaint: Aliexpress free refund scam
AliExpress complaint: Refund issue
AliExpress complaint: Fraud and embezzlement along with their seller
AliExpress complaint: My items
AliExpress complaint: seller sent goods after canceling order
AliExpress complaint: About return and refund
AliExpress complaint: NO REFUND FOR BROKEN ITEM
AliExpress complaint: Can't locate the shipped product yet the seller keep saying it was shipped
AliExpress complaint: I want my money back
AliExpress complaint: Faulty android tablet - seller not responding
AliExpress complaint: Defective Fuel pump
AliExpress complaint: Product issue
AliExpress complaint: 10moons Specialty Store
AliExpress complaint: The product is not as described
AliExpress complaint: Fraud. Seller increase the cost of the product
AliExpress complaint: Total scam of my money
AliExpress complaint: Packages never arrived
AliExpress complaint: I need to be refunded  or swnt shipping fee to return an item
AliExpress complaint: Partial refund unjustly decided
AliExpress complaint: Refund for item and postage
AliExpress complaint: Order was closed dispite payment was made
AliExpress complaint: Refund

AliExpress complaint statistics

Curious about AliExpress's track record in addressing complaints within the Retail Company category? Dive into the all-time complaints data right here!

237
Total complaints
236
Open Complaints
0
Complaints pending
1
Complaints resolved
1.1
/10 237 ratings

How to contact the customer service of AliExpress?

Below, you will find the contact information for the complaint department of AliExpress. To amplify the impact of your complaint, please use our complaint form.

Contact form:

If you want to reach out to AliExpress through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Bad reviews about AliExpress: (237)

Helpful experiences shared by verified AliExpress customers. Search, discuss and connect with other people in our community.

1115151417954662

Complaint from Aquil syed on 01 September 2025 about AliExpress.

My order number 1115151417954662 I order one item the price is total 226 Saudi riyal after 5 days from my account details 276 Saudi riyal no budy is helping and when I open my order nothing is there empty box... Read more

Comments: 0
Rating:

I did get justice from dispute

Complaint from Ruslan Sadigov on 23 October 2024 about AliExpress.

I order new phone but seller send me refurbished phone , I rised dispute but did not get justice resolation.Dispute proses the seller agree return the phone but when dispute has finished liar seller change his mind, two months i... Read more

Comments: 0
Rating:

No refund

Complaint from Teodora on 20 May 2024 about AliExpress.

I have returned tablets but still got no refund. Read more

Comments: 0
Rating:

nc wallet vendors

Complaint from Walterdox on 30 April 2024 about AliExpress.

Are you presently looking at stepping into the whole world of cryptocurrency but Uncertain wherever to start? Starting off in crypto may well feel like embarking on a fresh experience, but anxiety not! In NC Wallet we've compiled a crypto... Read more

Comments: 0
Rating:

I'll Express put my money in the limbo

Complaint from Georgechrisman71@gmail.com on 22 March 2024 about AliExpress.

I took my money out they knew they could not ship the product and then taking 6 days to put it back or 20 days and they knew that they cannot ship the product the seller had to tell me Read more

Comments: 0
Rating:

Unable to get a refund

Complaint from jlc on 15 March 2024 about AliExpress.

I ordered a Geekworm Metal Case P579 for Raspberry Pi 5Pi5, Order ID 8184340688807479, that the ad said it accepted a NVMe hat, but my NVMe hat as a GPIO pin extension and does not fit, so I asked for... Read more

Comments: 0
Rating:

Sellers in AliExpress give wrong tracking information

Complaint from Rin on 07 March 2024 about AliExpress.

I ordered a few items from AliExpress initially and when I received those items I felt confident about ordering more items. However i realised that for large orders sellers did not deliver the items instead they put wrong tracking information,... Read more

Comments: 0
Rating:

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