While AliExpress offers a vast marketplace for global buyers, complaint data from our community highlights several recurring issues with their service. Common complaints include difficulties securing refunds, inaccurate tracking information from sellers, and prolonged delays or non-receipt of packages. Customers also frequently report unresponsive customer service and sellers failing to follow through on promises for refunds or returns.
To avoid these issues, we strongly advise customers to thoroughly read seller reviews, track their orders diligently, and document any discrepancies or communication with sellers. If problems arise, contact customer service immediately, keep a thorough record of all interactions, and consider using payment methods that offer buyer protection.
Do you have a dispute or had a bad customer experience with AliExpress? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to AliExpress.
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about AliExpress over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on November 1, 2025
We have received 1 complaints about AliExpress over the last 12 months. The graph below shows a monthly breakdown.
Curious about AliExpress's track record in addressing complaints within the Retail Company category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of AliExpress. To amplify the impact of your complaint, please use our complaint form.
If you want to reach out to AliExpress through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Helpful experiences shared by verified AliExpress customers. Search, discuss and connect with other people in our community.
Complaint from Aquil syed on 01 September 2025 about AliExpress.
My order number 1115151417954662 I order one item the price is total 226 Saudi riyal after 5 days from my account details 276 Saudi riyal no budy is helping and when I open my order nothing is there empty box... Read more
Complaint from Algis on 29 October 2024 about AliExpress.
2024-09-18 I bought two LED bee-eye lamps on AliExpress, the price is 118 eu, until today I have not received the lamp, I contacted AliExpress to return the money, the seller did not give me money. AliExpress promised to cover... Read more
Complaint from Ruslan Sadigov on 23 October 2024 about AliExpress.
I order new phone but seller send me refurbished phone , I rised dispute but did not get justice resolation.Dispute proses the seller agree return the phone but when dispute has finished liar seller change his mind, two months i... Read more
Complaint from USER1 on 09 October 2024 about AliExpress.
The Cheetah delivery company - this is a company that AliExpress works with in Israel, this is a very problematic company that Sartam works with in Israel. A company without a service mind, the contacts for contact are inactive, there is... Read more
Complaint from Teodora on 20 May 2024 about AliExpress.
I have returned tablets but still got no refund. Read more
Complaint from Walterdox on 30 April 2024 about AliExpress.
Are you presently looking at stepping into the whole world of cryptocurrency but Uncertain wherever to start? Starting off in crypto may well feel like embarking on a fresh experience, but anxiety not! In NC Wallet we've compiled a crypto... Read more
Complaint from email861a@gmail.com on 04 April 2024 about AliExpress.
1. Aliexpress emailed me on February 1, 2024, and asked to return the goods, and the seller would pay the return shipping fee, which I did accordingly (see attached Evidence p.1) 2. I sent back the goods on February 6, 2024, and it... Read more
Complaint from Georgechrisman71@gmail.com on 22 March 2024 about AliExpress.
I took my money out they knew they could not ship the product and then taking 6 days to put it back or 20 days and they knew that they cannot ship the product the seller had to tell me Read more
Complaint from jlc on 15 March 2024 about AliExpress.
I ordered a Geekworm Metal Case P579 for Raspberry Pi 5Pi5, Order ID 8184340688807479, that the ad said it accepted a NVMe hat, but my NVMe hat as a GPIO pin extension and does not fit, so I asked for... Read more
Complaint from Rin on 07 March 2024 about AliExpress.
I ordered a few items from AliExpress initially and when I received those items I felt confident about ordering more items. However i realised that for large orders sellers did not deliver the items instead they put wrong tracking information,... Read more
✅ 10 years experience in successful complaint resolution
✅ We will make sure that your complaint receives the attention it deserves📢
✅ Get help from our community, and help other people to make better choices
✅ 100% verified reviews from real people
