While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about DHgate.com over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 15, 2024
Do you have a dispute or had a bad customer experience with DHgate.com? Submit your DHgate.com complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of DHgate.com.
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File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 34 complaints about DHgate.com over the last 12 months. The graph below shows a monthly breakdown.
Curious about DHgate.com's track record in addressing complaints within the Retail Company, Wholesaler category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of DHgate.com. To amplify the impact of your complaint, please use our complaint form.
The corporate office of DHgate.com is located at 2 Huayauan Rd, Haidian District, Beijing, China. You can contact the customer service of DHgate.com by calling +86-108-225-7676. For DHgate.com support through email, send your inquiry to service@dhgate.com. If you want to reach out to DHgate.com through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Garney24 on 29 February 2024 about DHgate.com.
Was asked to pay return shipping on a counterfeit item I had to return was told I would be fully refunded for. Never was refunded in money or credit I can use on dhgate which I don't want. I can't... Read more
Complaint from Cara-Mi on 28 February 2024 about DHgate.com.
I ordered two pairs of sunglasses from DH Gate and the quality was so poorly designed I honestly could not believe that they could even have the audacity to ship these products out. I have been fighting for three weeks to... Read more
Complaint from Owens on 12 February 2024 about DHgate.com.
I hade order some diamond glasses and also a diamond watch and they sent me the wrong items the sad thing about it they sent me a fake Rolex diamond watch in the box so this show you that customs... Read more
Complaint from njespo on 07 December 2023 about DHgate.com.
I ordered a jacket and was sent a counterfeit shirt. seller does not respond. I want full refund Read more
Complaint from Maymjc on 07 December 2023 about DHgate.com.
so the idiot gave me a fake tracking number, the item was stuck on November 30th, it’s December 6th today. This morning there was no updates until 6pm today, all of the updates piled in and was “delivered”. The item... Read more
Complaint from Lewisrich on 03 December 2023 about DHgate.com.
This is the third or fourth time this company dhgate hit my account fraudulent charges I don't know this company I've never did business with this company I've never ordered from this company my debit card has been compromised... Read more
Complaint from Itsjustyaya on 24 November 2023 about DHgate.com.
Never received my order , the whole dhgate is a scam they are not real people, the seller had bad communication about my order the costumer service wasn’t really helping with NOTHING ! I provided all the evidence, I kept... Read more
Complaint from Kimberly Spencer-Wright on 07 November 2023 about DHgate.com.
I ordered a men's tracksuit on September 2nd 2023. I tracked it and it showed on September 21st 2023 that is in transit. I continue to track the order and it still showed that it is it transit. I'll stay... Read more
Complaint from Baldheadnut on 07 November 2023 about DHgate.com.
I've ordered 2 pair of shoes from dhgate and the seller said I got them said they were received in china not the United States. Read more
Complaint from rockhyrax123 on 01 November 2023 about DHgate.com.
I bought an item from dhgate. I very soon received a partial refund, about 75% of the price I paid. The reason for the partial refund was blank and there was only one item in the order so I was... Read more
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