This is the third or fourth time this company dhgate hit my account fraudulent charges I don't know this company I've never did business with this company I've never ordered from this company my debit card has been compromised... Read more
DHgate.com Complaint Sentiment: Neutral
Our sentiment meter has detected that DHgate.com complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with DHgate.com, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on December 3, 2023
DHgate.com complaint process
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DHgate.com complaints chart
We have received 38 complaints about DHgate.com over the last 12 months. The graph below shows a monthly breakdown.
DHgate.com complaint statistics
Curious about DHgate.com's track record in addressing complaints within the Retail Company, Wholesaler category? Dive into the all-time complaints data right here!
How to contact the complaint department of DHgate.com?
Below, you will find the contact information for DHgate.com's complaint department. To amplify the impact of your complaint, please use our complaint form.
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DHgate.com reviews: (280)
Authentic experiences shared by our community for your benefit.
Never received my order , the whole dhgate is a scam they are not real people, the seller had bad communication about my order the costumer service wasn’t really helping with NOTHING ! I provided all the evidence, I kept... Read more
I ordered a men's tracksuit on September 2nd 2023. I tracked it and it showed on September 21st 2023 that is in transit. I continue to track the order and it still showed that it is it transit. I'll stay... Read more
I've ordered 2 pair of shoes from dhgate and the seller said I got them said they were received in china not the United States. Read more
I bought an item from dhgate. I very soon received a partial refund, about 75% of the price I paid. The reason for the partial refund was blank and there was only one item in the order so I was... Read more
I am about to receive a refund but it takes 2 months already every time i contact costumer service always the same answer we are trying but nothing happen. I am afraid i am losing my money Read more
I ordered 4 pair of shoes from a dhgate store called gorgeous001. The sent me 4 pair of shoes that looked nothing like the pictures they had posted on their site. I requested a refund for $241 and the seller... Read more
I purchased three pairs of children's sneakers from a seller on DHGate. One pair of shoes were fine. The other two did not look like the advertised photos, the color of the shoe laces were off and there was little... Read more
I ordered a necklace that said it would be 925 solid silver. It tutned out to be brass silver plated. I requested a refund. The seller supplied the wrong address. And i notified customer service. They said they would help... Read more
I chatted with a customer agent called Gel and he closed the conversation while I was asking for something. Is this how a customer agent operates???? Then you guys have a problem.. this is not normal. Read more
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