DHgate.com Complaint Sentiment: Neutral

Our sentiment meter has detected that DHgate.com complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with DHgate.com, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on December 3, 2023

DHgate.com complaint process

Do you have a dispute or had a bad customer experience with DHgate.com? Submit your DHgate.com complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of DHgate.com.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional DHgate.com complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about DHgate.com?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

DHgate.com complaints chart

We have received 38 complaints about DHgate.com over the last 12 months. The graph below shows a monthly breakdown.


DHgate.com complaint statistics

Curious about DHgate.com's track record in addressing complaints within the Retail Company, Wholesaler category? Dive into the all-time complaints data right here!

Total complaints
Open Complaints
Complaints pending
Complaints resolved
/10 281 ratings

How to contact the complaint department of DHgate.com?

Below, you will find the contact information for DHgate.com's complaint department. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
Webcare email:
Corporate HQ address:
2 Huayauan Rd, Haidian District, Beijing, China
Contact form:

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

DHgate.com reviews: (280)

Authentic experiences shared by our community for your benefit.


Complaint from Lewisrich on 03 December 2023 about DHgate.com.

This is the third or fourth time this company dhgate hit my account fraudulent charges I don't know this company I've never did business with this company I've never ordered from this company my debit card has been compromised... Read more

Comments: 0

Never received item

Complaint from Kimberly Spencer-Wright on 07 November 2023 about DHgate.com.

I ordered a men's tracksuit on September 2nd 2023. I tracked it and it showed on September 21st 2023 that is in transit. I continue to track the order and it still showed that it is it transit. I'll stay... Read more

Comments: 0

Never received products

Complaint from Baldheadnut on 07 November 2023 about DHgate.com.

I've ordered 2 pair of shoes from dhgate and the seller said I got them said they were received in china not the United States. Read more

Comments: 0

Account closed and due £80

Complaint from rockhyrax123 on 01 November 2023 about DHgate.com.

I bought an item from dhgate. I very soon received a partial refund, about 75% of the price I paid. The reason for the partial refund was blank and there was only one item in the order so I was... Read more

Comments: 0

Refund never been paid

Complaint from smiguelps10 on 01 November 2023 about DHgate.com.

I am about to receive a refund but it takes 2 months already every time i contact costumer service always the same answer we are trying but nothing happen. I am afraid i am losing my money Read more

Comments: 0

Refund not returned for damaged product

Complaint from amj2412 on 16 October 2023 about DHgate.com.

I ordered 4 pair of shoes from a dhgate store called gorgeous001. The sent me 4 pair of shoes that looked nothing like the pictures they had posted on their site. I requested a refund for $241 and the seller... Read more

Comments: 0

Return and Refund

Complaint from Brianna Horton on 16 October 2023 about DHgate.com.

I purchased three pairs of children's sneakers from a seller on DHGate. One pair of shoes were fine. The other two did not look like the advertised photos, the color of the shoe laces were off and there was little... Read more

Comments: 0

Return scam

Complaint from Me2 on 25 September 2023 about DHgate.com.

I ordered a necklace that said it would be 925 solid silver. It tutned out to be brass silver plated. I requested a refund. The seller supplied the wrong address. And i notified customer service. They said they would help... Read more

Comments: 0

Customer Service

Complaint from Hesmutllc on 17 September 2023 about DHgate.com.

I chatted with a customer agent called Gel and he closed the conversation while I was asking for something. Is this how a customer agent operates???? Then you guys have a problem.. this is not normal. Read more

Comments: 0

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