DHgate tracking status

DHgate tracking not updating: why, and what to do

The short answer

Keep an eye on it

Your DHgate tracking has shown nothing new for days, or 'Track Items' says no tracking can be found now. The carrier may not have the package yet, or it is moving between scans, often around a border.

When to act: If the tracking shows nothing new for 8 days, or the estimated time of arrival on your order has passed, file a complaint and we send it to DHgate.

Also shown as: “No tracking can be found now” · “No tracking information can be found now” · “Tracking information not available yet”

What to do now

Open 'Track Items' from the order and note the date and wording of the last line.
Compare it with the 'Estimated Time of Arrival' on the order.
If a new tracking number appears on the order, keep it together with the old one and follow both.
Do not tap 'Item Received' while the package is missing.
Keep screenshots of the order page and the tracking history with their dates.
Still not sorted? File your complaint here. We write it with you and send it to DHgate, so you do not have to chase it yourself.

Start my complaint

No update for days with another courier

What is going on

DHgate has no label for this; it is what customers see when the history under 'Track Items' stops moving. Before the first carrier scan, DHgate shows 'No tracking can be found now', with 'to be determined' under the tracking number, and customers have also quoted 'Tracking information not available yet'. Later on, the history can stop on a carrier line, such as an arrival in Tennessee that was still the latest line a month on, while the order keeps saying 'Pending delivery confirmation'.

DHgate's help pages give three reasons for a gap: the carrier needs time to record a package, some delivery methods need 7 to 10 days before a package can be tracked, and once a package has left China the updates from the carrier in your country can lag behind it. A package can also come back: in one history, the last line said it was returned after a security check in Guangzhou. DHgate treats no tracking information 8 days after the seller ships as a problem it deals with.

Why it happens

The seller has not handed the package to the carrier yet
The carrier has not recorded the package, which DHgate says takes time
The package is on a flight or in customs, with no scan until the next stop
The carrier in your country has it, and its updates lag behind
The tracking number was replaced, and the old one stopped
The package was returned before it left China

What usually happens next

The next line should be the next carrier scan, or, on a new order, a first history in place of 'No tracking can be found now'. DHgate gives no time for a gap after the first scan. Customers report packages that turned up after a week or two while the tracking never moved, and a seller who sent a replacement with a new number after the first one showed nothing.

Other DHgate statuses

Pending delivery confirmationNormal
The item is currently awaiting pickup by the carrierKeep an eye on it
Delivered but not receivedTake action

All DHgate statuses →

Who is responsible for a late or missing package from DHgate?

If you bought on DHgate, DHgate's own rules decide refunds, whichever seller you bought from. DHgate holds your payment and passes it to the seller when you confirm that the order has been received; or, once the seller asks for payment on a delivered order, 5 days after DHgate emails you about it, unless a problem has been raised by then; or by itself 120 days after the order is shipped. Its Buyer Protection page says you are eligible for a refund if an order is not shipped or not received by the estimated delivery date, and that most items can be reported within 21 days of receipt. For a UK order from a seller who is a trader, the Consumer Rights Act, section 29, keeps the goods at the seller's risk until you have them.

If you sent a parcel yourself, DHgate was not your carrier: it is a marketplace, not a delivery service you book, so the carrier you chose and its terms apply. For a return sent back to a seller after an agreement on DHgate, its help pages say the refund follows once the seller has the parcel, or 30 days after you add the return's tracking number if the seller does not confirm it.

Questions about “Tracking not updating”

Why is my DHgate tracking not updating?

DHgate says carriers need time to record a package, some methods need 7 to 10 days before tracking works, and updates can lag once the package is in your country. It can also mean the carrier does not have the package yet.

What does no tracking can be found now mean on DHgate?

The carrier has no scan for your tracking number yet. DHgate shows it with 'to be determined' under the tracking number, often while the order says 'The item is currently awaiting pickup by the carrier'.

Is DHgate tracking accurate?

It shows the carrier's own lines, sometimes in Chinese, and can lag behind them. Customers report packages that arrived while the tracking never moved, and tracking numbers that were replaced.

How long should I wait if my DHgate tracking is not updating?

DHgate's own limit is for no tracking information at all 8 days after the seller ships. Once tracking has started, we suggest the same wait: if nothing new appears for 8 days, or the estimated time of arrival has passed, file a complaint and we send it to DHgate.

Based on

DHgate Help Center: Why doesn't the logistic tracking update anymore? (recording time, delayed updates in the destination country)
DHgate Help Center: How to track my package? (some delivery methods need 7 to 10 days before tracking online)
DHgate Help Center: Why does the tracking number not updated? (5, 7 or 10 business days on the carrier's site)
DHgate Help Center: What should I do if the item is not receive? (no tracking information 8 days after shipping)
DHgate Help Center: How soon will I receive my items after my order placed? (processing time, shipping method, holidays)
Reddit r/DHgate: 'No tracking can be found now' and 'No tracking information can be found now' on DHgate's tracking page
Reddit r/DHgateRepSquad: the order detail heading 'Pending delivery confirmation' with 'Order will be shipped before', and 'No tracking can be found now' on Track Items
Reddit r/DHgate: an order moved to shipped with 'The item is currently awaiting pickup by the carrier' and an estimated arrival, while Track Items found no tracking
Reddit r/DHgate: 'Tracking information not available yet', a replacement with a new number, a delivered line with nothing at the door, and a later partial delivery
Reddit r/DHgate: DHgate's tracking page under 'In Transit' with the last line, an arrival in Tennessee, a month old
Reddit r/DHgate: DHgate's tracking page for a DHLink-TR order, with carrier lines in English and Chinese
Reddit r/DHgate: a tracking page in Chinese ending with a return after a security check in Guangzhou
Reddit r/DHgateRepSquad: orders that sat for a week or two and arrived without the tracking ever updating
DHgate Help Center: Release Payment Policy (the buyer confirms, the seller requests payment on a delivered item, or 120 days after the order is shipped)
DHgate Help Center: When DHgate releases the payment, will I be notified? (the email and the 5 days)
DHgate: Buyer Protection (refund if an order is not shipped or not received by the estimated delivery date; most items reported within 21 days of receipt)
DHgate Help Center: What should I do if it is returned and refunded? (refund when the seller receives the return, or 30 days after the tracking number is uploaded)
legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until they reach you)