Shein tracking status

Shein tracking not updating: why, and what to do

The short answer

Keep an eye on it

Shein says tracking can go 3 to 5 days without an update, because a package is only scanned at its next checkpoint. Count from the last real scan: in shared histories, the general lines Shein adds daily are not scans.

When to act: If 5 days pass with no new line that names a place, a flight or a customs step, or the last date of your delivery window has gone by, file a complaint and we send it to Shein.

What to do now

Find the last line in Track Details that names a place, an airport code or a carrier event, and note its date.
Ignore lines added at the same minute every day; they are Shein's own, not scans.
Check the delivery window at the top of the Track page and note its last date.
If a carrier and tracking number are shown, compare the latest scan on the carrier's own tracking page.
Screenshot Track Details with the date of the last real scan.
Still not sorted? File your complaint here. We write it with you and send it to Shein, so you do not have to chase it yourself.

Start my complaint

No update for days with another courier

What is going on

Shein's help pages give the reason in plain terms: a package is scanned only when it reaches the next facility, so there may be no update for 3 to 5 days, and information is not updated in real time. Its list of reasons for a late package includes waiting for onward transport at transit centers, route changes, and weather or traffic. Customs adds its own wait: generally 2 to 5 days, longer if the package is inspected.

What Shein does not say is that the page can look busy while nothing happens. In recent tracking histories people shared, after one to three days without a scan Shein started adding about one line a day, stamped with the same time as the last real scan, such as 'Your package is currently in transit, please be patient' or 'Your package is being assigned to a delivery route'. If there is no tracking number at all, Shein says the order is still being processed at its warehouse. On orders routed through Shein's US warehouse, it says the carrier and tracking number come only after the package leaves that warehouse.

Why it happens

The package is between two checkpoints, often on a flight or a truck
It is waiting at customs or for a carrier to collect it
It is still at a Shein warehouse with no tracking number yet
Weather, traffic or high volumes
It has stopped moving or been misrouted

What usually happens next

Most packages show a real scan again within a few days: the plane landing, a customs release, or the carrier's first scan with a city in front. Shein says tracking can take 3 to 5 days to update, and that you can follow the package on the carrier's own site once a local carrier has it.

Other Shein statuses

Package awaiting shippingNormal
In transitNormal
Your package is currently in transit, please be patient.Keep an eye on it
Your package is awaiting customs clearance, and SHEIN will be in charge of the entire process.Normal
Local Warehouse, The warehouse is processing your package.Normal
Your package is being transported by truck. Please wait patiently.Keep an eye on it
Your package is being assigned to a delivery route.Keep an eye on it
Out for DeliveryNormal
Delivered but not receivedTake action

All Shein statuses →

Who is responsible for a late or missing package from Shein?

Shein is the shop, so a late, lost or misdelivered order is for Shein to put right, whichever carrier brought it. Its US terms say ownership passes to you only when the package is delivered to your address, and that for a valid claim Shein replaces an item lost or damaged in delivery or repays the price and shipping. Those terms give 14 days from when you received the goods, or should have received them. Shein's US shipping page gives 45 days from the payment date for a package that has not arrived and 45 days from the delivery date on the tracking page for one marked delivered, so the 14 days are the safer limit to go by. Items from a SHEIN Marketplace seller belong to that seller until delivery, but you order and track them through Shein.

In the UK, Shein's shipping page gives 45 days from the payment date for a parcel that has not arrived and 30 days from the delivery date on the tracking page for one marked delivered. Under the Consumer Rights Act, section 29, goods bought from a trader stay at the trader's risk until they are in your hands, unless you chose a carrier the trader did not offer. Shein's UK page also says its UK courier partners deliver and customers do not have to deal with customs.

Questions about “Tracking not updating”

Why is my Shein tracking not updating?

Shein says a package is only scanned when it reaches the next facility, so 3 to 5 days without an update can happen. Flights, customs and the hand-over to the local carrier are the usual gaps.

Why does my Shein tracking update every day but my package is not moving?

In histories people shared, after a day or more without a scan, Shein added about one general line a day, stamped with the same time as the last real scan. They name no place. Count from the last line that does.

Why does my Shein order have no tracking number?

Shein says that means the order is still being processed at its warehouse, and you get a shipping confirmation once it ships. On orders that go through its US warehouse, the carrier and number come after the package leaves that warehouse.

When is a Shein package lost?

Shein publishes no point at which a package counts as lost. Its US shipping page gives 45 days from the payment date for a package that has not arrived, and its terms give 14 days from when you should have received it, so do not wait for a lost status.

Based on

SHEIN USA: Why is there no tracking update? (3 to 5 days)
SHEIN USA: Where is my order? (no tracking number yet, 3 to 5 days, local carrier)
SHEIN USA: How do I check my order status? (no tracking number while the warehouse processes the order)
SHEIN USA: Why isn't the tracking updated immediately after shipment?
SHEIN USA: Why hasn't my package arrived yet, even though it's past the earliest estimated delivery date?
SHEIN USA: How long does customs clearance take? (2 to 5 days)
SHEIN USA: Shipping Information (Local label, delivery window, 45 days)
SHEIN USA: Terms and Conditions (title passes on delivery, 14 days, customs declarations)
r/Shein: Track Details screenshot, six daily lines at 12:56 after a FedEx scan in Hong Kong
r/Shein: Track Details screenshot, daily lines at 05:20 after a SpeedX scan in Cincinnati
SHEIN USA: Terms and Conditions, section 5.4 (title passes on delivery, 14 days, replacement or repayment)
SHEIN USA: Shipping Information (45 days from payment, 45 days from delivery, Local label, Marketplace orders)
SHEIN UK: Shipping Information (45 days from payment, 30 days from delivery, no customs for customers)
legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the trader's risk until they reach you)