Shein tracking status

Shein “In transit”: what it means

The short answer

Normal

In transit means your order has left Shein's warehouse and is on its way, often still abroad, in the air or at customs. The stage on the Track page reads Shipped, so read the newest line with a place in it.

When to act: If the last date of your delivery window has passed, or 5 days go by with no new line that names a place, a flight or a customs step, file a complaint and we send it to Shein.

Also shown as: “Shipped” · “Flight departure, your package is in transit.” · “In transit to airport” · “Shipment is in transit to carrier” · “Loading complete” · “The package has arrived at the airport, awaiting flight.” · “The plane departed from the airport of departure.” · “The plane arrives at the destination airport.”

What to do now

Read the newest line under Shipped, not the stage name. A line with a city or airport code in front is a real scan.
Check the progress bar to see whether the package has flown, cleared customs or reached the carrier.
Note the last date of the delivery window at the top of the Track page.
Once a local carrier has the package, note its name and tracking number from the Track page.
Screenshot the Track page and Track Details with their dates.
Still not sorted? File your complaint here. We write it with you and send it to Shein, so you do not have to chase it yourself.

Start my complaint

What does “In transit” mean?

Shein's help pages say Shipped means the warehouse has processed and sent your order and the package is now in transit, with the tracking updated as the carrier scans it. On the Track page that stage sits above your delivery window and a progress bar. In recent screenshots people shared, the bar steps through In transit to airport, Arrived at airport for departure and Departed from airport, then Prepared for customs clearance, Customs Release and Transferred to courier. Shein says In transit to airport means the package has left the warehouse and is on its way to the departure airport; a line such as 'Flight departure, your package is in transit.' marks the flight.

So in transit covers the whole trip from Shein's warehouse to the carrier that delivers it, and does not mean the package is near you. On US orders from abroad, the lines run through 'Loading complete', 'The plane departed from the airport of departure', 'The plane arrives at the destination airport' and a customs release, before a carrier such as SpeedX, USPS, GOFO or UniUni adds its own scans with a city in front. On one YunExpress order we saw, the line 'Shipment is in transit to carrier' came before any flight lines. In the histories we read, lines that name no place and arrive once a day at the same minute were Shein's own and did not mean the package moved.

Why does Shein show it?

Your order has left Shein's warehouse and is on its way to the airport
It is waiting for a flight or is in the air
It has landed and is going through customs
It is waiting for the US carrier to collect it
A carrier is moving it between its facilities

How long does it last?

The useful lines to look for are the plane landing, a customs release and the first scan from the carrier that delivers it. Shein says that after a package reaches the destination airport it still has to clear customs, be collected by a local carrier, sorted and transferred, and that clearance generally takes 2 to 5 days. The delivery window at the top of the page is Shein's estimate from past orders.

Other Shein statuses

Package awaiting shippingNormal
Your package is currently in transit, please be patient.Keep an eye on it
Your package is awaiting customs clearance, and SHEIN will be in charge of the entire process.Normal
Local Warehouse, The warehouse is processing your package.Normal
Your package is being transported by truck. Please wait patiently.Keep an eye on it
Your package is being assigned to a delivery route.Keep an eye on it
Out for DeliveryNormal
Delivered but not receivedTake action
Tracking not updatingKeep an eye on it

All Shein statuses →

Who is responsible for a late or missing package from Shein?

Shein is the shop, so a late, lost or misdelivered order is for Shein to put right, whichever carrier brought it. Its US terms say ownership passes to you only when the package is delivered to your address, and that for a valid claim Shein replaces an item lost or damaged in delivery or repays the price and shipping. Those terms give 14 days from when you received the goods, or should have received them. Shein's US shipping page gives 45 days from the payment date for a package that has not arrived and 45 days from the delivery date on the tracking page for one marked delivered, so the 14 days are the safer limit to go by. Items from a SHEIN Marketplace seller belong to that seller until delivery, but you order and track them through Shein.

In the UK, Shein's shipping page gives 45 days from the payment date for a parcel that has not arrived and 30 days from the delivery date on the tracking page for one marked delivered. Under the Consumer Rights Act, section 29, goods bought from a trader stay at the trader's risk until they are in your hands, unless you chose a carrier the trader did not offer. Shein's UK page also says its UK courier partners deliver and customers do not have to deal with customs.

Questions about “In transit”

What does in transit mean on Shein?

Your order has left Shein's warehouse and is somewhere between the warehouse, a flight, customs and the carrier that delivers it. The stage reads Shipped; the newest line with a place in it tells you which part of the trip it is on.

Does Shipped mean my Shein package is in the US?

No. Shein marks an order Shipped when it leaves the warehouse. A package from abroad still has a flight and customs ahead of it, which the progress bar on the Track page shows step by step.

How long is a Shein package in transit?

Shein shows its own estimate on the Track page, in business days, from past orders. In recent screenshots people shared it was often 4 to 7 or 5 to 10 business days, and up to 10 to 13.

Why does my Shein package say in transit but not out for delivery?

Either the carrier has not put it on a route yet, or no new scan has come in and only Shein's own daily lines are being added. The last line with a city in front is where it was last scanned.

Based on

SHEIN USA: What does it mean when the shipping status shows "Shipped"?
SHEIN USA: What does it mean when the shipping status shows "In transit to airport"?
SHEIN USA: How long will it take for the package to be delivered after it arrives at the destination airport?
SHEIN USA: How long does customs clearance take? (2 to 5 days)
SHEIN USA: Shipping Information (Local label, delivery window, 45 days)
r/Shein: Track page screenshot, Shipped with the customs steps of the progress bar
r/Shein: Track Details screenshot, flight departure line on an order from abroad
r/Shein: Track page screenshot, Shipment is in transit to carrier on a YunExpress order
r/Shein: Track Details screenshot, six daily lines at 12:56 after a FedEx scan in Hong Kong
SHEIN USA: Terms and Conditions, section 5.4 (title passes on delivery, 14 days, replacement or repayment)
SHEIN USA: Shipping Information (45 days from payment, 45 days from delivery, Local label, Marketplace orders)
SHEIN UK: Shipping Information (45 days from payment, 30 days from delivery, no customs for customers)
legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the trader's risk until they reach you)