Shein tracking status

Shein “Local Warehouse, the warehouse is processing your package”: what it means

The short answer

Normal

Your package is at Shein's warehouse in the US and is being handled there before a US carrier takes it. Shein still has it. The carrier's name and a tracking number appear once it leaves that warehouse.

When to act: If no carrier name or tracking number has appeared 5 days after this line, file a complaint and we send it to Shein.

Also shown as: “The warehouse is processing your package.” · “International Warehouse, The package has been picked up and is currently being shipped to the local warehouse. Tracking number and delivery company details will be provided after the package is shipped from the local warehouse.”

What to do now

Read the lines below this one. If one says the package is being shipped to the local warehouse, it came from abroad, and the flight and customs lines sit in between.
Look at the top of the Track page for a carrier name and tracking number. Until one shows, Shein still has the package.
Note the last date of the delivery window at the top of the Track page.
Check that the address on the Track page is complete, including the apartment number and ZIP code.
Screenshot Track Details with the date of this line.
Still not sorted? File your complaint here. We write it with you and send it to Shein, so you do not have to chase it yourself.

Start my complaint

What does “Local Warehouse, The warehouse is processing your package.” mean?

Shein's US shipping page says items marked Local ship from a US warehouse, and that items not available locally ship from an international warehouse. The tracking shows the same split: the lines in the warehouse stage start with 'Local Warehouse' or 'International Warehouse'. Shein does not define this particular line on its help pages.

In recent tracking histories people shared, it turns up on orders from abroad that are sent through Shein's US warehouse. An earlier line reads 'International Warehouse, The package has been picked up and is currently being shipped to the local warehouse. Tracking number and delivery company details will be provided after the package is shipped from the local warehouse.' The package then flies in and clears customs, and a day or so after the landing line this one appears. Until it moves on, no US carrier or tracking number is shown, which is why people see it with no carrier assigned.

Why does Shein show it?

Your order from abroad has reached Shein's US warehouse after customs
The warehouse is preparing it for a US carrier
An item marked Local is being prepared at the US warehouse it ships from
Several items are being handled before shipping

How long does it last?

The next line should be 'Local Warehouse, Package has been picked up and shipped to destination.', and the Track page should then name a US carrier such as USPS, SpeedX or GOFO with a tracking number, followed by that carrier's first scan. Shein gives no time for this step. In four of the five histories we read, this line was still the newest when the screenshot was shared, so how long it lasts is not shown; in the fifth it was followed a day later by an International Warehouse line, which Shein does not explain.

Other Shein statuses

Package awaiting shippingNormal
In transitNormal
Your package is currently in transit, please be patient.Keep an eye on it
Your package is awaiting customs clearance, and SHEIN will be in charge of the entire process.Normal
Your package is being transported by truck. Please wait patiently.Keep an eye on it
Your package is being assigned to a delivery route.Keep an eye on it
Out for DeliveryNormal
Delivered but not receivedTake action
Tracking not updatingKeep an eye on it

All Shein statuses →

Who is responsible for a late or missing package from Shein?

Shein is the shop, so a late, lost or misdelivered order is for Shein to put right, whichever carrier brought it. Its US terms say ownership passes to you only when the package is delivered to your address, and that for a valid claim Shein replaces an item lost or damaged in delivery or repays the price and shipping. Those terms give 14 days from when you received the goods, or should have received them. Shein's US shipping page gives 45 days from the payment date for a package that has not arrived and 45 days from the delivery date on the tracking page for one marked delivered, so the 14 days are the safer limit to go by. Items from a SHEIN Marketplace seller belong to that seller until delivery, but you order and track them through Shein.

In the UK, Shein's shipping page gives 45 days from the payment date for a parcel that has not arrived and 30 days from the delivery date on the tracking page for one marked delivered. Under the Consumer Rights Act, section 29, goods bought from a trader stay at the trader's risk until they are in your hands, unless you chose a carrier the trader did not offer. Shein's UK page also says its UK courier partners deliver and customers do not have to deal with customs.

Questions about “Local Warehouse, The warehouse is processing your package.”

What does 'Local Warehouse, The warehouse is processing your package' mean on Shein?

Your package is at Shein's US warehouse, being prepared for a US carrier. Shein still has it, so there is no carrier tracking number yet.

Why did my Shein package go to a local warehouse after customs?

Some orders from abroad are routed through Shein's US warehouse. An earlier line says so: it is being shipped to the local warehouse, and the carrier and tracking number come after it leaves there.

Where is Shein's local warehouse?

Shein's help pages only say Local items ship from a US warehouse; the tracking line gives no city. The carrier's first scan, once it appears, shows where the package starts its trip to you.

How long does Shein's local warehouse take to process a package?

Shein publishes no time for it. If no carrier or tracking number has appeared 5 days after this line, file a complaint on Complain.biz and we send it to Shein.

Based on

SHEIN USA: Shipping Information (Local label, delivery window, 45 days)
r/Shein: Track Details screenshot, shipped to the local warehouse, customs, then this line
r/Shein: Track page screenshots, shipped to the local warehouse, JFK customs, then this line
r/Shein: Track page screenshot, Local Warehouse, Package has been picked up and shipped to destination, with USPS
r/Shein: Track Details screenshot, this line after customs at ORD
r/Shein: Track page screenshot, this line a day after landing
r/Shein: Track Details screenshot, this line after a package had reached GOFO
SHEIN USA: Terms and Conditions, section 5.4 (title passes on delivery, 14 days, replacement or repayment)
SHEIN USA: Shipping Information (45 days from payment, 45 days from delivery, Local label, Marketplace orders)
SHEIN UK: Shipping Information (45 days from payment, 30 days from delivery, no customs for customers)
legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the trader's risk until they reach you)