Shein tracking status

Shein “International Warehouse, Package awaiting shipping”: what it means

The short answer

Normal

Your order is ready at Shein's warehouse, usually packed, and is waiting for the carrier to collect it. It has not left yet. In recent histories people shared, it was usually picked up within a day, and within two and a half days in 23 of 26.

When to act: If it still says Package awaiting shipping or Package awaiting pick up 5 days later, file a complaint and we send it to Shein.

Also shown as: “International Warehouse, Package awaiting shipping.” · “International Warehouse, Package awaiting pick up.” · “International Warehouse, Order awaiting packaging.” · “International Warehouse, Order preparing.” · “Order confirmed and Awaiting preparation.” · “International Warehouse, Package is being transferred to the shipping warehouse, please be patient.”

What to do now

Open Track Details and read the warehouse lines from the bottom up to see how far the order has got.
Check whether the lines start with Local Warehouse or International Warehouse; international orders still have a flight and customs ahead.
Note the delivery window Shein shows for the order.
Check that the address on the order is complete, including the apartment number and ZIP code, while it is still at the warehouse.
Screenshot Track Details with the date of this line.
Still not sorted? File your complaint here. We write it with you and send it to Shein, so you do not have to chase it yourself.

Start my complaint

What does “Package awaiting shipping” mean?

Shein's tracking starts before any carrier is involved. In recent histories people shared, the lines usually run in this order, the warehouse ones starting with 'International Warehouse' or, for items that ship from a US warehouse, 'Local Warehouse': Order submitted, Order confirmed and Awaiting preparation, Order paid successfully, Order preparing, Order awaiting packaging, Package awaiting shipping, Package awaiting pick up, and Package has been picked up and shipped to destination. Some orders show extra steps, such as 'Items have been picked and are waiting to be packed' or 'Package is being transferred to the shipping warehouse, please be patient'.

So Package awaiting shipping means the order is ready, usually packed, and waits for collection; Shein still has it. In one history the package was moved to another warehouse and packed there after this line. Shein's help pages say that while no tracking number is shown, the order is still being processed in its warehouse, and that you get a shipping confirmation once it ships. In 26 histories where the next step showed, 'picked up and shipped to destination' came within a day in 15, within two and a half days in 8 more, and after four to five days in 3. From payment to this line usually took a day or less, and up to three and a half days.

Why does Shein show it?

Your order is packed and waiting for the carrier's next collection
It is being moved to the warehouse it ships from
Several items are being packed together
A flight delay is holding shipments at the warehouse
Peak periods and sales campaigns slow the warehouse

How long does it last?

Package awaiting pick up, then Package has been picked up and shipped to destination, usually within a day or two. After that come lines such as Loading complete and the flight lines, and the Track page moves to Shipped with a delivery window.

Other Shein statuses

In transitNormal
Your package is currently in transit, please be patient.Keep an eye on it
Your package is awaiting customs clearance, and SHEIN will be in charge of the entire process.Normal
Local Warehouse, The warehouse is processing your package.Normal
Your package is being transported by truck. Please wait patiently.Keep an eye on it
Your package is being assigned to a delivery route.Keep an eye on it
Out for DeliveryNormal
Delivered but not receivedTake action
Tracking not updatingKeep an eye on it

All Shein statuses →

Who is responsible for a late or missing package from Shein?

Shein is the shop, so a late, lost or misdelivered order is for Shein to put right, whichever carrier brought it. Its US terms say ownership passes to you only when the package is delivered to your address, and that for a valid claim Shein replaces an item lost or damaged in delivery or repays the price and shipping. Those terms give 14 days from when you received the goods, or should have received them. Shein's US shipping page gives 45 days from the payment date for a package that has not arrived and 45 days from the delivery date on the tracking page for one marked delivered, so the 14 days are the safer limit to go by. Items from a SHEIN Marketplace seller belong to that seller until delivery, but you order and track them through Shein.

In the UK, Shein's shipping page gives 45 days from the payment date for a parcel that has not arrived and 30 days from the delivery date on the tracking page for one marked delivered. Under the Consumer Rights Act, section 29, goods bought from a trader stay at the trader's risk until they are in your hands, unless you chose a carrier the trader did not offer. Shein's UK page also says its UK courier partners deliver and customers do not have to deal with customs.

Questions about “Package awaiting shipping”

What does 'Package awaiting shipping' mean on Shein?

Your order is ready, usually packed, at a Shein warehouse and waiting for the carrier to collect it. It has not left yet, so there is no carrier tracking number yet.

How long does Shein take to ship after Package awaiting shipping?

In 26 recent histories people shared, the package was picked up and shipped within a day in 15 and within two and a half days in 8 more. Three took four to five days.

Where is Shein's international warehouse?

Shein's US help pages do not name it; the tracking line gives no city. Its UK shipping page says most of its stock is in China and that it has warehouses in Asia, America, Europe and the Middle East.

What is the difference between Local Warehouse and International Warehouse on Shein?

Shein says items marked Local ship from a US warehouse, and items not available locally ship from an international warehouse, which may take longer. The first words of each warehouse line tell you which one has your order.

Based on

SHEIN USA: Shipping Information (Local label, delivery window, 45 days)
SHEIN USA: How do I check my order status? (no tracking number while the warehouse processes the order)
SHEIN UK: Shipping Information (30 days from delivery, orders over £160)
r/Shein: Track Details screenshots of the warehouse lines
r/Shein: Track Details screenshot, warehouse lines with extra picking and packing steps
r/Shein: Track Details screenshot, Package is being transferred to the shipping warehouse
r/Shein: thread on orders stuck after Package awaiting shipping
SHEIN USA: Terms and Conditions, section 5.4 (title passes on delivery, 14 days, replacement or repayment)
SHEIN USA: Shipping Information (45 days from payment, 45 days from delivery, Local label, Marketplace orders)
SHEIN UK: Shipping Information (45 days from payment, 30 days from delivery, no customs for customers)
legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the trader's risk until they reach you)