Shein tracking status

Shein “Your package is being transported by truck”: what it means

The short answer

Keep an eye on it

Customs is done, and the line before it says the US carrier has collected your package. This line came a day later at the same minute, like Shein's daily general lines, so it does not show where the truck is. The next real line is the carrier's first scan.

When to act: If no scan from the carrier has appeared 5 days after customs was completed, file a complaint and we send it to Shein.

Also shown as: “Your package is being transported by truck” · “Your package will soon arrive at the USPS Regional Destination Facility. Please wait patiently.” · “Your package is currently in transit. USPS will provide a delivery date once the package is received.” · “Customs clearance has been completed (Carrier has picked up the goods).” · “Last mile departed”

What to do now

Find the line before this one. If it says customs clearance has been completed and the carrier picked up the goods, the US carrier should have the package.
Note the carrier and tracking number on the Track page and look at the carrier's own tracking for its first scan.
If the carrier's tracking shows only a label or pre-shipment, it has not scanned the package in yet.
Count the days since customs was completed, not since the newest line.
Screenshot Track Details from the customs lines to today.
Still not sorted? File your complaint here. We write it with you and send it to Shein, so you do not have to chase it yourself.

Start my complaint

What does “Your package is being transported by truck. Please wait patiently.” mean?

In the one recent US history we could read, the line came the day after 'Jamaica, Customs clearance has been completed (Carrier has picked up the goods)', at the same minute, 18:40. Jamaica here is most likely the part of Queens, New York, around JFK airport, as the same history shows the package clearing customs at JFK; Shein does not say so. Shein then added one line a day at 18:40: 'Your package will soon arrive at the USPS Regional Destination Facility. Please wait patiently.', 'Your package is currently in transit. USPS will provide a delivery date once the package is received.', and three more general lines. None of them was a USPS scan.

So the truck line marks the hand-over from the customs broker to the US carrier, after which the package goes by road to the carrier's facility. Other road legs show as 'ORD, Truck Shipment', on a recent order that went from the airport to Shein's US warehouse (a different step from this one), and as an airport code followed by 'Last mile departed', a line from older histories that we saw only once in recent ones. Until the carrier scans the package in, its own tracking can show only a label: one person whose Shein page repeated the customs lines for three days saw USPS still at pre-shipment.

Why does Shein show it?

Customs has finished and the US carrier has collected the package from the broker
The package is on the road to the carrier's regional facility
The carrier has not scanned it in yet
The hand-over is being repeated or has stalled

How long does it last?

The carrier's first scan with a city in front, such as an arrival at a USPS regional facility, and then its usual scans up to Out for Delivery. Until then, in the histories we read, Shein added about one line a day at the same minute. In the history above, this line and five more came one a day, with no USPS scan by the time it was shared.

Other Shein statuses

Package awaiting shippingNormal
In transitNormal
Your package is currently in transit, please be patient.Keep an eye on it
Your package is awaiting customs clearance, and SHEIN will be in charge of the entire process.Normal
Local Warehouse, The warehouse is processing your package.Normal
Your package is being assigned to a delivery route.Keep an eye on it
Out for DeliveryNormal
Delivered but not receivedTake action
Tracking not updatingKeep an eye on it

All Shein statuses →

Who is responsible for a late or missing package from Shein?

Shein is the shop, so a late, lost or misdelivered order is for Shein to put right, whichever carrier brought it. Its US terms say ownership passes to you only when the package is delivered to your address, and that for a valid claim Shein replaces an item lost or damaged in delivery or repays the price and shipping. Those terms give 14 days from when you received the goods, or should have received them. Shein's US shipping page gives 45 days from the payment date for a package that has not arrived and 45 days from the delivery date on the tracking page for one marked delivered, so the 14 days are the safer limit to go by. Items from a SHEIN Marketplace seller belong to that seller until delivery, but you order and track them through Shein.

In the UK, Shein's shipping page gives 45 days from the payment date for a parcel that has not arrived and 30 days from the delivery date on the tracking page for one marked delivered. Under the Consumer Rights Act, section 29, goods bought from a trader stay at the trader's risk until they are in your hands, unless you chose a carrier the trader did not offer. Shein's UK page also says its UK courier partners deliver and customers do not have to deal with customs.

Questions about “Your package is being transported by truck. Please wait patiently.”

What does 'Your package is being transported by truck' mean on Shein?

Customs is done, and the line before it says the US carrier has collected the package. In the history we read, this line came a day later at the same minute, like Shein's daily messages, so it does not show where the truck is.

Why does USPS say it has not received my Shein package?

USPS shows a label until its first scan. Shein's own line says the same: USPS will provide a delivery date once the package is received. The gap is the trip from the customs broker to the USPS facility.

What does Last mile departed mean on Shein?

It is an older line, with an airport code in front, for a package leaving the airport area for the last-mile carrier. We saw it only once in recent histories; newer ones show 'Customs clearance has been completed (Carrier has picked up the goods)' at that point instead.

How long is a Shein package on the truck?

Shein gives no time. Count from the customs line: if 5 days pass without a scan from the carrier, file a complaint on Complain.biz and we send it to Shein.

Based on

SHEIN USA: When will my package be delivered after customs clearance?
SHEIN USA: Why hasn't my package been delivered after being handed to the courier?
SHEIN USA: Why is there no tracking update? (3 to 5 days)
r/Shein: Track Details screenshot, the truck line and daily lines after JFK customs, with USPS
r/Shein: Track Details screenshot, ORD, Truck Shipment
r/Shein: Track Details screenshot, LAX, Last mile departed
r/Shein: Track Details screenshot, customs lines repeating while USPS showed pre-shipment
SHEIN USA: Terms and Conditions, section 5.4 (title passes on delivery, 14 days, replacement or repayment)
SHEIN USA: Shipping Information (45 days from payment, 45 days from delivery, Local label, Marketplace orders)
SHEIN UK: Shipping Information (45 days from payment, 30 days from delivery, no customs for customers)
legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the trader's risk until they reach you)