Shein tracking status
Shein “Your package is awaiting customs clearance”: what it means
The short answer
NormalYour package has landed and is going through customs, which Shein handles for you. Shein says clearance generally takes 2 to 5 days, longer if the package is inspected. Check the lines around it: customs may already have released it.
When to act: If no release line or carrier scan has appeared 5 days after the plane landed, file a complaint and we send it to Shein.
Also shown as: “Prepared for customs clearance” · “The goods have arrived at the local airport and are awaiting delivery to the customs clearance agent.” · “Submitted data to Customs” · “Submitted customs clearance documents” · “Customs is actively reviewing submitted documents.” · “Documentation is circulating within customs for validation.” · “Customs processing of your documents is ongoing.” · “Customs review is ongoing.” · “CPSC/PGA Under Review” · “Arrived at the customs clearance broker facility.” · “Waiting for the carrier to pick up the goods”
What to do now
- 1
Find the line where the plane arrived at the destination airport and count the days from there; if there is none yet, count from the first customs line.
- 2
Look for Customs Released, CBP release or Customs full release, above or below that line. If one is there, customs is done.
- 3
Check that your name and address in the order are complete, as Shein's terms say missing or wrong details can hold up clearance.
- 4
If a message asks you to pay customs fees on a US Shein order, do not pay it: Shein says you only pay the amount shown at checkout.
- 5
Screenshot Track Details with the landing and customs lines.
- 6
Still not sorted? File your complaint here. We write it with you and send it to Shein, so you do not have to chase it yourself.
What does “Your package is awaiting customs clearance, and SHEIN will be in charge of the entire process.” mean?
Shein says clearance time depends on the customs office, the number of packages, holidays and whether the package is inspected, and generally runs 2 to 5 days. Its US terms let Shein make the import declarations in your name, which matches 'SHEIN will be in charge of the entire process': you file nothing yourself. Its US help page on customs fees says you only pay the amount shown at checkout and never extra fees at delivery.
In the tracking history we could read, this line was not a customs scan. It appeared exactly a day after 'The plane arrives at the destination airport', at the same minute, and after 'Customs Released' had already shown. Shein says customs can review the shipping documents in advance, before the package arrives, and calls this pre-clearance. The real customs lines are specific: Submitted data to Customs, CPSC/PGA Under Review (a routine product safety check that Shein says usually takes a few business days), CBP release or Customs Released, Arrived at the customs clearance broker facility, and then Waiting for the carrier to pick up the goods, which means customs is done and the package waits for the US carrier. In four histories where the package moved on, three of them through JFK or ORD, that line came between 12 hours and a little over 2 days after landing. On another SpeedX order, lines such as 'Customs is actively reviewing submitted documents' and 'Customs review is ongoing' came one a day at 08:04, the time of the line before them: the same daily pattern Shein uses when nothing new is scanned.
Why does Shein show it?
- The plane has landed and the package is waiting its turn at customs
- Customs is checking the declaration Shein filed
- Some products get a product safety review, shown as CPSC/PGA Under Review
- High volumes or holidays slow the queue
- Customs has released it and it is waiting for the US carrier to collect it
How long does it last?
Look for a release line, then Waiting for the carrier to pick up the goods and Customs clearance has been completed (Carrier has picked up the goods), then the first scan from the carrier that delivers it, such as SpeedX or USPS, with a city in front. Shein says that after clearance a package enters local transit and is usually delivered within the estimated window, depending on the local carrier and your address.
Other Shein statuses
- Package awaiting shippingNormal
- In transitNormal
- Your package is currently in transit, please be patient.Keep an eye on it
- Local Warehouse, The warehouse is processing your package.Normal
- Your package is being transported by truck. Please wait patiently.Keep an eye on it
- Your package is being assigned to a delivery route.Keep an eye on it
- Out for DeliveryNormal
- Delivered but not receivedTake action
- Tracking not updatingKeep an eye on it
Who is responsible for a late or missing package from Shein?
Shein is the shop, so a late, lost or misdelivered order is for Shein to put right, whichever carrier brought it. Its US terms say ownership passes to you only when the package is delivered to your address, and that for a valid claim Shein replaces an item lost or damaged in delivery or repays the price and shipping. Those terms give 14 days from when you received the goods, or should have received them. Shein's US shipping page gives 45 days from the payment date for a package that has not arrived and 45 days from the delivery date on the tracking page for one marked delivered, so the 14 days are the safer limit to go by. Items from a SHEIN Marketplace seller belong to that seller until delivery, but you order and track them through Shein.
In the UK, Shein's shipping page gives 45 days from the payment date for a parcel that has not arrived and 30 days from the delivery date on the tracking page for one marked delivered. Under the Consumer Rights Act, section 29, goods bought from a trader stay at the trader's risk until they are in your hands, unless you chose a carrier the trader did not offer. Shein's UK page also says its UK courier partners deliver and customers do not have to deal with customs.
Questions about “Your package is awaiting customs clearance, and SHEIN will be in charge of the entire process.”
What does 'Your package is awaiting customs clearance, and SHEIN will be in charge of the entire process' mean?
Your package is in the customs stage and Shein handles the paperwork, so there is nothing for you to file or pay. In the history we read, the line came a day after landing, even though customs had already released the package.
How long does Shein customs clearance take?
Shein says generally 2 to 5 days, and longer if customs inspects the package. A product safety review, shown as CPSC/PGA Under Review, usually takes a few business days by Shein's account.
Do I have to pay customs fees on a Shein order?
In the US, Shein says you pay only the amount shown at checkout and never extra fees at delivery. Shein's UK page says orders over £160 carry handling fees for customs duty and clearance, based on the order value.
What does 'Waiting for the carrier to pick up the goods' mean on Shein?
Customs has finished and the package is waiting at the customs broker for the US carrier to collect it. The next lines are usually 'Customs clearance has been completed (Carrier has picked up the goods)' and then that carrier's first scan, with a city in front.
Why is my Shein package in Jamaica?
Most likely it is not the island. In the histories we read, the Jamaica lines sit between JFK lines at the customs broker step, so we read Jamaica as the part of Queens, New York, around JFK airport; Shein does not explain it. Other histories show LAX, ORD or a nearby town such as Hawthorne at this step.
Based on
- SHEIN USA: How long does customs clearance take? (2 to 5 days)
- SHEIN USA: What does it mean when the shipping status shows "Prepared for customs clearance"?
- SHEIN USA: Why does it keep showing "Prepared for customs clearance"?
- SHEIN USA: What does it mean when the shipping status shows "CPSC/PGA Under Review", "CPSC/PGA Released" or "CBP Release"?
- SHEIN USA: Are there any additional fee for customs?
- SHEIN USA: When will my package be delivered after customs clearance?
- SHEIN USA: Terms and Conditions (title passes on delivery, 14 days, customs declarations)
- SHEIN UK: Shipping Information (30 days from delivery, orders over £160)
- r/Shein: Track Details screenshot, this line a day after landing and after Customs Released
- r/Shein: thread titled with this line
- r/Shein: Track Details screenshot, daily customs lines on a SpeedX order
- r/Shein: Track Details screenshot, broker facility and waiting for the carrier
- r/Shein: Track Details screenshot, JFK and Jamaica customs lines
- r/Shein: Track Details screenshot, the same lines repeating while USPS showed pre-shipment
- SHEIN USA: Terms and Conditions, section 5.4 (title passes on delivery, 14 days, replacement or repayment)
- SHEIN USA: Shipping Information (45 days from payment, 45 days from delivery, Local label, Marketplace orders)
- SHEIN UK: Shipping Information (45 days from payment, 30 days from delivery, no customs for customers)
- legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the trader's risk until they reach you)