OSM Worldwide tracking status

OSM Worldwide tracking not updating: why, and what to do

The short answer

Keep an eye on it

No new line has appeared on your OSM tracking. OSM says tracking can pause for 24 to 48 hours while a package passes to its last-mile partner. In the histories we read, the gap after 'Departed OSM facility' ran 1 to almost 5 days.

When to act: If OSM's tracking shows no new line after 5 days, file a complaint and we send it to OSM Worldwide.

Also shown as: “Departed OSM facility” · “Arrived at OSM facility” · “Tracking ID not found” · “Tracking is not available for this item; This may be because the tracking number is invalid or OSM has not yet been notified of the package.” · “Tracking is not available for this item” · “On Its Way to USPS” · “Departed Shipping Partner Facility, USPS Awaiting Item” · “Arrived Shipping Partner Facility, USPS Awaiting Item” · “Departed Shipping Partner Facility” · “Arrived Shipping Partner Facility”

What to do now

Find the newest line and its date on OSM's tracking page, and count the days since.
If the newest line is 'Departed OSM facility', allow the 24 to 48 hours OSM gives for the handover, and up to about 5 days, as the histories show.
Look up the same number on USPS tracking. Once USPS has the package, it can show its scans and a delivery date there.
If OSM's page finds nothing, check the number against your order, and enter the 5-digit delivery ZIP code if the page asks for it.
Screenshot the tracking history with the date of the newest line, and keep your order number.
Still not sorted? File your complaint here. We write it with you and send it to OSM Worldwide, so you do not have to chase it yourself.

Start my complaint

No update for days with another courier

What is going on

OSM's tracking has a short run of lines. 'Picked up by shipping partner - OSM awaiting item' or 'Shipping label created - OSM awaiting item' comes first, while OSM is still waiting for the package. Then 'Arrived at OSM facility' and 'Departed OSM facility', once at each OSM hub, and often at two hubs far apart: in the histories we read, six of nine packages passed two hubs, such as Austell, Georgia, then Grand Prairie, Texas, or Glendale Heights, Illinois, then North Las Vegas. After that come the courier partner's lines, starting with 'Package accepted at courier partner' or 'Package arrived at courier partner'. On USPS tracking, the OSM part shows as 'Arrived Shipping Partner Facility' and 'Departed Shipping Partner Facility', with OSM Worldwide named as the shipping partner, under a heading such as 'USPS Awaiting Item' or 'On Its Way to USPS'.

The longest quiet spell is usually right after 'Departed OSM facility'. OSM says tracking may be unavailable for 24 to 48 hours while the package moves from its network to the last-mile partner, and resumes once the partner scans it. In the nine OSM histories we read, the next line came within 2 days in five and after 2 to almost 5 days in four, and all nine were delivered. If OSM's page finds nothing at all, it says the number may be invalid or OSM has not yet been notified of the package. OSM's FAQ calls this 'tracking ID not found' and says it usually means the label exists but the package has not reached OSM.

Why it happens

The package is between OSM and its last-mile partner, a step OSM says can take 24 to 48 hours
It is on a truck between two OSM hubs, often in different states
It is waiting at an OSM hub to be sorted and sent on
OSM does not have the package yet, so its page has no tracking
The tracking number was mistyped
The package was delayed or lost on the way

What usually happens next

Once the last-mile partner scans the package, OSM's page shows 'Package accepted at courier partner' or 'Package arrived at courier partner', and in the histories we read delivery followed within 2 days in eight of nine. OSM says packages typically arrive about three days after leaving its facilities. From label to delivery, the nine histories took 3 to 9 days.

Other OSM Worldwide statuses

Picked Up by Shipping PartnerKeep an eye on it
Delivered but not receivedTake action
Package accepted at courier partnerNormal

All OSM Worldwide statuses →

Who is responsible for a late or missing package from OSM Worldwide?

If you bought it online from a business, the seller chose OSM Worldwide and is its customer, so a late, lost or missing order is in most cases for the seller to put right. OSM's own pages point the same way: it sends questions about delays, missing or damaged items, refunds and address changes to the retailer or merchant you bought from, and says the merchant can work with the last-mile partner to look into a delivery problem.

If you sent the package yourself, OSM is not a service for private senders: it builds its service for businesses that ship in bulk, such as online brands and fulfillment companies sending 1,000 or more packages a day, under their own agreement with it. Its public pages publish no cover amount for a lost or damaged package, so a business that shipped with OSM settles a loss under that agreement.

Questions about “Tracking not updating”

Why is OSM Worldwide so slow?

OSM sorts packages at its own hubs, often two far apart, and then hands them to a last-mile partner, usually USPS. OSM says most arrive in an average of three days, and its tracking page says within 2 to 5 business days. In the histories we read, label to delivery took 3 to 9 days.

How long does OSM Worldwide take to hand a package to USPS?

OSM says tracking may pause for 24 to 48 hours while a package moves to its last-mile partner. In the histories we read, the partner's first line came 1 to almost 5 days after 'Departed OSM facility', and within 2 days in five of nine.

What does 'tracking ID not found' mean on OSM Worldwide?

OSM says it usually means a label exists but the package has not reached OSM, and to allow 24 to 48 hours. Its page now words it as 'Tracking is not available for this item'. Check the number against your order as well.

Which number do I use to track an OSM Worldwide package?

The tracking number from your order. OSM's results can show two numbers: a tracking ID that starts with OSM, and a customer package ID, which is the number the seller gave you. The same customer number usually works on USPS tracking.

Does OSM Worldwide ship on weekends?

OSM says it operates seven days a week and delivers 6 days a week. In the histories we read, hub and courier partner scans also appeared on Saturdays and Sundays, so a weekend alone does not explain a long gap.

Based on

OSM Worldwide: Frequently asked questions on package tracking
OSM Worldwide: Track a Package (event histories of individual packages and the page's own messages)
OSM Worldwide: Domestic Shipping (pickup, sorting at its hubs, average of 3 days, delivery 6 days a week)
OSM Worldwide: About Us (history, processing hubs, partnership with the Postal Service)
OSM Worldwide: results of its earlier tracking page (archived copies)
Reddit r/usps_complaints: buyer waiting for USPS to receive an OSM package days after it departed OSM's facility
Reddit r/usps_complaints: OSM package still on USPS Awaiting Item after leaving OSM's hub
Reddit r/shipping: OSM and USPS tracking of the same package, shared by a buyer
OSM Worldwide: Frequently asked questions (delays, missing or damaged items, refunds and address changes go to the merchant)
OSM Worldwide: Domestic Shipping (designed for eCommerce brands and 3PLs shipping 1,000 or more packages a day)