OSM Worldwide tracking status

OSM Worldwide “Package accepted at courier partner”: what it means

The short answer

Normal

OSM has handed your package to its last-mile partner, usually USPS, which will deliver it. OSM's own part is done. The next lines come from the partner's scans, and in most histories we read delivery followed within 2 days.

When to act: If the package has not arrived 5 days after 'Package accepted at courier partner', file a complaint and we send it to OSM Worldwide.

Also shown as: “Package arrived at courier partner” · “Package processed by courier partner” · “Package left courier partner and is on its way” · “Package out for delivery”

What to do now

Read the newest line. 'Package arrived at courier partner' in your own town, then 'Package out for delivery', means delivery is close.
Look up the same number on USPS tracking. If USPS is the partner, it shows its own scans and a delivery date there.
If OSM's page says an attempted delivery could not be completed, use Update Delivery Instructions on that page to add a gate code, apartment or suite number, or a note.
Do not worry about a town far from you right after the handover. It is the partner's sorting site, not your address.
Screenshot the history with the handover date, in case delivery does not follow.
Still not sorted? File your complaint here. We write it with you and send it to OSM Worldwide, so you do not have to chase it yourself.

Start my complaint

What does “Package accepted at courier partner” mean?

OSM calls the carrier that takes over the package its courier partner, and its tracking page does not name it. 'Package accepted at courier partner' is the handover: the partner's first scan, often at a sorting site in a town that is not yours. Before it you see 'Departed OSM facility', 1 to 5 days earlier in the histories we read. After it, the partner's scans appear on OSM's page in OSM's words: 'Package processed by courier partner', 'Package left courier partner and is on its way', and 'Package arrived at courier partner', which shows up again in your own town shortly before 'Package out for delivery' and 'Package delivered'. Some packages show 'Package arrived at courier partner' before the acceptance line.

Usually the partner is USPS. OSM has worked with the Postal Service for many years and built its network with it, and its earlier tracking page showed these same steps as USPS scans, such as 'Accepted at USPS Regional Destination Facility'. USPS tracking for the same number can then show the scans in its own words, and OSM says its page keeps updating until delivery, whichever partner delivers. The partner is not always USPS: in one history a buyer shared, OSM showed the package out for delivery while USPS tracking still said 'USPS Awaiting Item'.

Why does OSM Worldwide show it?

OSM's hub sent the package on to its last-mile partner
The partner scanned it in at one of its sorting sites
The partner is moving it to the delivery office for your address
It reached your local office and is going out on a route

How long does it last?

In the histories we read, 'Package delivered' came within 2 days of the partner's first line in eight of nine, and about 4 days later in one that ran over a weekend. 'Package out for delivery' was followed by delivery the same day, 2 to 10 hours later. OSM says packages typically arrive about three days after leaving its facilities.

Other OSM Worldwide statuses

Picked Up by Shipping PartnerKeep an eye on it
Tracking not updatingKeep an eye on it
Delivered but not receivedTake action

All OSM Worldwide statuses →

Who is responsible for a late or missing package from OSM Worldwide?

If you bought it online from a business, the seller chose OSM Worldwide and is its customer, so a late, lost or missing order is in most cases for the seller to put right. OSM's own pages point the same way: it sends questions about delays, missing or damaged items, refunds and address changes to the retailer or merchant you bought from, and says the merchant can work with the last-mile partner to look into a delivery problem.

If you sent the package yourself, OSM is not a service for private senders: it builds its service for businesses that ship in bulk, such as online brands and fulfillment companies sending 1,000 or more packages a day, under their own agreement with it. Its public pages publish no cover amount for a lost or damaged package, so a business that shipped with OSM settles a loss under that agreement.

Questions about “Package accepted at courier partner”

What does Package accepted at courier partner mean on OSM Worldwide?

OSM has handed the package to the carrier that will deliver it, usually USPS. It is that partner's first scan, and in most OSM histories we read, delivery followed within 2 days.

Who is OSM Worldwide's courier partner?

OSM's tracking page does not name it. Usually it is USPS, which OSM has worked with for many years, but it can be another carrier. If USPS tracking for your number shows its own scans, USPS has the package.

Is OSM Worldwide the same as USPS?

No. OSM Worldwide is a separate company that collects packages from businesses, sorts them at its own hubs and passes them to a last-mile partner, usually USPS. OSM does not deliver to the door itself.

What does 'Package left courier partner and is on its way' mean?

The courier partner sent the package on from one of its sites, usually toward the office that delivers to you. It can appear more than once, and 'Package arrived at courier partner' and 'Package out for delivery' follow.

Based on

OSM Worldwide: Track a Package (event histories of individual packages and the page's own messages)
OSM Worldwide: Frequently asked questions on package tracking
OSM Worldwide: About Us (history, processing hubs, partnership with the Postal Service)
OSM Worldwide: results of its earlier tracking page (archived copies)
Reddit r/shipping: OSM and USPS tracking of the same package, shared by a buyer
Reddit r/usps_complaints: tracking history of an OSM package between OSM and USPS
OSM Worldwide: Frequently asked questions (delays, missing or damaged items, refunds and address changes go to the merchant)
OSM Worldwide: Domestic Shipping (designed for eCommerce brands and 3PLs shipping 1,000 or more packages a day)