OSM Worldwide tracking status

OSM Worldwide “Picked Up by Shipping Partner”: what it means

The short answer

Keep an eye on it

OSM has the label details, but this line does not mean it has your package yet. OSM says the line is created automatically when the seller uploads the label, and the package can follow a little later. The first real scan reads 'Arrived at OSM facility'.

When to act: If it still says 'Picked Up by Shipping Partner' or 'OSM awaiting item' after 5 days, file a complaint and we send it to the seller.

Also shown as: “Picked up by shipping partner - OSM awaiting item” · “Shipping label created - OSM awaiting item” · “Picked Up By Shipping Partner, USPS Awaiting Item” · “Shipping Label Created, USPS Awaiting Item”

What to do now

Check your order date and the date on this line, and count the days since.
Do not read the town on this line as your package's location. It comes from the shipment data.
Look for an 'Arrived at OSM facility' line on OSM's tracking page. Until it appears, OSM does not have the package.
If you also follow the number on USPS tracking, expect 'USPS Awaiting Item' there for several days, even after OSM has the package.
Screenshot the tracking line and your order confirmation with their dates.
Still not sorted? File your complaint here. We write it with you and send it to the seller, so you do not have to chase it yourself.

Start my complaint

What does “Picked Up by Shipping Partner” mean?

OSM explains this line itself: the 'Picked Up by Shipping Partner' event is generated automatically when a shipping label is created and uploaded into its system. It shows that OSM has the shipment details, not that it has physically received the package, and OSM says there can be a short delay before the retailer hands the package over. On OSM's own tracking page it reads 'Picked up by shipping partner - OSM awaiting item', with a town, or 'Shipping label created - OSM awaiting item', with no town. Both mean OSM is still waiting for the package, and the town comes from the shipment data, so it does not tell you where your package is now.

On USPS tracking the same step has read 'Picked Up by Shipping Partner, USPS Awaiting Item', with OSM Worldwide named as the shipping partner, and OSM's earlier tracking page used that wording too. USPS uses the same line for other shipping partners, so check which partner it names. USPS keeps showing 'USPS Awaiting Item' until OSM hands the package over, which is usually days later, after OSM has sorted it. The line to look for next is 'Arrived at OSM facility', at one of its hubs in Glendale Heights, Illinois, York, Pennsylvania, North Las Vegas, Austell, Georgia, or Grand Prairie, Texas.

Why does OSM Worldwide show it?

The seller printed the label and has not handed the package over yet
The package is waiting for OSM's next pickup at the seller's warehouse
The package is on a truck from the seller to an OSM hub
An order sent from abroad has not reached OSM in the US yet
The order was delayed or never sent, so the label is not used

How long does it last?

The next line is 'Arrived at OSM facility'. In the OSM tracking histories we read, it came between 7 hours and 4 days after the label line, and within about a day in seven of nine. For a number its page cannot find yet, OSM says to allow 24 to 48 hours.

Other OSM Worldwide statuses

Tracking not updatingKeep an eye on it
Delivered but not receivedTake action
Package accepted at courier partnerNormal

All OSM Worldwide statuses →

Who is responsible for a late or missing package from OSM Worldwide?

If you bought it online from a business, the seller chose OSM Worldwide and is its customer, so a late, lost or missing order is in most cases for the seller to put right. OSM's own pages point the same way: it sends questions about delays, missing or damaged items, refunds and address changes to the retailer or merchant you bought from, and says the merchant can work with the last-mile partner to look into a delivery problem.

If you sent the package yourself, OSM is not a service for private senders: it builds its service for businesses that ship in bulk, such as online brands and fulfillment companies sending 1,000 or more packages a day, under their own agreement with it. Its public pages publish no cover amount for a lost or damaged package, so a business that shipped with OSM settles a loss under that agreement.

Questions about “Picked Up by Shipping Partner”

What does Picked Up by Shipping Partner mean on OSM Worldwide?

OSM says the line is generated automatically when the seller uploads a shipping label. It means OSM has the shipment details, not necessarily the package. The first real scan reads 'Arrived at OSM facility'.

Why does my OSM package say picked up but nothing has happened for days?

The label was uploaded, but the seller may not have handed the package over yet. In the OSM histories we read, the first hub scan came within 4 days. If it has not after 5 days, file a complaint on Complain.biz and we send it to the seller.

What does 'OSM awaiting item' mean?

OSM has the label data but not the package. Its tracking page writes it as 'Picked up by shipping partner - OSM awaiting item' or 'Shipping label created - OSM awaiting item'. Both change once the package arrives at an OSM facility.

Why does USPS say Picked Up by Shipping Partner, USPS Awaiting Item?

USPS shows this line for several shipping partners. If it names OSM Worldwide, OSM has the label details but may not have the package yet. OSM collects it, sorts it at its own hubs and only then hands it to USPS, which shows 'USPS Awaiting Item' until that handover. That usually takes several days.

Based on

OSM Worldwide: Frequently asked questions on package tracking
OSM Worldwide: Track a Package (event histories of individual packages and the page's own messages)
OSM Worldwide: results of its earlier tracking page (archived copies)
Reddit r/usps_complaints: USPS tracking naming OSM Worldwide as the shipping partner
OSM Worldwide: Domestic Shipping (pickup, sorting at its hubs, average of 3 days, delivery 6 days a week)
OSM Worldwide: About Us (history, processing hubs, partnership with the Postal Service)
OSM Worldwide: Frequently asked questions (delays, missing or damaged items, refunds and address changes go to the merchant)
OSM Worldwide: Domestic Shipping (designed for eCommerce brands and 3PLs shipping 1,000 or more packages a day)