DHgate tracking status

DHgate “The item is currently awaiting pickup by the carrier”: what it means

The short answer

Keep an eye on it

The seller has given DHgate a tracking number, but the carrier has not scanned your package yet. The order already counts as shipped. The next line should be a first carrier scan, which DHgate says can take 7 to 10 days on some delivery methods.

When to act: If it still says this 8 days after the seller marked the order as shipped, file a complaint and we send it to DHgate.

What to do now

Note the date the order moved to shipped and the 'Estimated Time of Arrival' under the line.
Tap 'Track Items' every day or two and note when the first carrier line appears.
If a new tracking number appears on the order, keep it together with the old one.
Do not tap 'Item Received' while the carrier does not have the package.
Keep screenshots of the order page and of 'Track Items' with their dates.
Still not sorted? File your complaint here. We write it with you and send it to DHgate, so you do not have to chase it yourself.

Start my complaint

What does “The item is currently awaiting pickup by the carrier” mean?

DHgate shows this line on the order, under 'Order Status: Pending delivery confirmation' and above the 'Estimated Time of Arrival', from the moment the seller marks the order as shipped until a first carrier scan reaches DHgate. So the order counts as shipped while the carrier does not have the package yet, or has not reported it. In that time, 'Track Items' can say 'No tracking can be found now', and the tracking number can come up empty on other tracking sites too. DHgate does not define the line on its help pages.

DHgate's help pages say the seller is the shipper, that some delivery methods need 7 to 10 days before a package can be tracked online, and that a carrier can take 5, 7 or 10 business days to show the tracking. They also treat no tracking information 8 days after the seller ships as a problem DHgate deals with. In histories customers shared, the tracking started working the next day for one customer, while others saw this line for almost a week and for nearly three weeks, and one of them concluded the package had not been sent yet.

Why does DHgate show it?

The seller has printed a label but not handed the package over yet
The carrier has the package but has not scanned it
The first scan has not reached DHgate's page yet
The tracking number is replaced later by another one, which customers report

How long does it last?

The next line should be a first scan, such as a warehouse or export line from China, often in Chinese, and 'Track Items' should start to show a history. DHgate says this can take 7 to 10 days on some delivery methods. The order status stays 'Pending delivery confirmation' throughout.

Other DHgate statuses

All DHgate statuses →

Who is responsible for a late or missing package from DHgate?

If you bought on DHgate, DHgate's own rules decide refunds, whichever seller you bought from. DHgate holds your payment and passes it to the seller when you confirm that the order has been received; or, once the seller asks for payment on a delivered order, 5 days after DHgate emails you about it, unless a problem has been raised by then; or by itself 120 days after the order is shipped. Its Buyer Protection page says you are eligible for a refund if an order is not shipped or not received by the estimated delivery date, and that most items can be reported within 21 days of receipt. For a UK order from a seller who is a trader, the Consumer Rights Act, section 29, keeps the goods at the seller's risk until you have them.

If you sent a parcel yourself, DHgate was not your carrier: it is a marketplace, not a delivery service you book, so the carrier you chose and its terms apply. For a return sent back to a seller after an agreement on DHgate, its help pages say the refund follows once the seller has the parcel, or 30 days after you add the return's tracking number if the seller does not confirm it.

Questions about “The item is currently awaiting pickup by the carrier”

What does the item is currently awaiting pickup by the carrier mean on DHgate?

The seller has added a tracking number and marked the order as shipped, but the carrier has not scanned the package yet, or its scan has not reached DHgate. The package may still be with the seller.

Has my DHgate order really shipped if it says awaiting pickup by the carrier?

Not necessarily. DHgate counts the order as shipped once the seller adds a tracking number. Only the first carrier scan shows that the package has left the seller.

How long does awaiting pickup by the carrier take on DHgate?

DHgate says some delivery methods need 7 to 10 days before tracking works online. Customers report a day, almost a week and nearly three weeks. After 8 days with no carrier scan, file a complaint and we send it to DHgate.

Can the tracking number change on a DHgate order?

Yes. Customers report a second number appearing on the order while it still said awaiting pickup, and a new number after the first one showed nothing. Keep every number with its date.

Based on

Reddit r/DHGateJerseys: an order page with 'Order Status: Pending delivery confirmation', 'The item is currently awaiting pickup by the carrier' and an estimated time of arrival, and 'Ship Via: Seller-Defined STD Logitstics', and in the replies a buyer whose tracking started working the next day
Reddit r/DHGateJerseys: 'Item is currently awaiting pickup by the carrier' nearly three weeks after the order was marked shipped
Reddit r/DHgate: an order moved to shipped with 'The item is currently awaiting pickup by the carrier' and an estimated arrival, while Track Items found no tracking
Reddit r/DHGateJerseys: almost a week on awaiting pickup by the carrier, with a tracking number that showed nothing
Reddit r/DHgate: stuck on 'The item is currently awaiting pickup by the carrier'
Reddit r/DHgate: shipped and awaiting pickup by the carrier, with an estimated arrival three months after the order
Reddit r/DHgateRepSquad: the order detail heading 'Pending delivery confirmation' with 'Order will be shipped before', and 'No tracking can be found now' on Track Items
DHgate Help Center: How to track my package? (some delivery methods need 7 to 10 days before tracking online)
DHgate Help Center: Why does the tracking number not updated? (5, 7 or 10 business days on the carrier's site)
DHgate Help Center: What should I do if the item is not receive? (no tracking information 8 days after shipping)
DHgate Help Center: When to ship my order? (the seller is the shipper; the estimated shipping time on the order detail page)
DHgate Help Center: Release Payment Policy (the buyer confirms, the seller requests payment on a delivered item, or 120 days after the order is shipped)
DHgate Help Center: When DHgate releases the payment, will I be notified? (the email and the 5 days)
DHgate: Buyer Protection (refund if an order is not shipped or not received by the estimated delivery date; most items reported within 21 days of receipt)
DHgate Help Center: What should I do if it is returned and refunded? (refund when the seller receives the return, or 30 days after the tracking number is uploaded)
legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until they reach you)