DHgate.com complaint: Poorly designed products / Terrible customer service

Complaint from Cara-Mi reported on 28 February 2024 about DHgate.com

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

I ordered two pairs of sunglasses from DH Gate and the quality was so poorly designed I honestly could not believe that they could even have the audacity to ship these products out.

I have been fighting for three weeks to obtain a refund and it has been nothing short of a nightmare, the seller responses are so delayed and each time I explain my situation via the 24/7 chat options via Facebook I keep getting a new person to speak to and need to repeat myself, each person giving me different options I am so fed up where is the CEO of this company!

Suggested solution:

By issuing the full refund of AU$87.45

DHgate.com complaint Poorly designed products / Terrible customer service
DHgate.com complaint Poorly designed products / Terrible customer service
Comments: 0
Rating:
Subscribe
Notify of
guest
0 Comments
Inline Feedbacks
View all comments