AliExpress tracking status

AliExpress “Collected by destination carrier”: what it means

The short answer

Normal

A delivery company in your country has taken over your package after customs, or is about to. It is AliExpress's heading for the last leg, so the line under it tells you where the package is.

When to act: If nothing new appears under this heading after 3 business days, file a complaint and we send it to AliExpress.

Also shown as: “Your package will soon be handed over to the domestic courier company.”

What to do now

Read the line under the heading and its date, not only the heading.
Look next to the shipping method for the name of the local carrier, and write it down.
Check the address on your order, including the unit number and postal code.
Note the delivery window at the top of the tracking page.
Keep screenshots of the tracking page with the dates.
Still not sorted? File your complaint here. We write it with you and send it to AliExpress, so you do not have to chase it yourself.

Start my complaint

What does “Collected by destination carrier” mean?

AliExpress shows 'Collected by destination carrier' as the bold heading at the top of the tracking page once a package has cleared import customs and passes to the delivery company in your country. The heading stays while the lines under it change. In histories customers shared, the first line under it was 'Your package will soon be handed over to the domestic courier company.' and the next, minutes later, 'Package arrived at regional carrier facility'. Next to the shipping method the app may name that carrier, such as SpeedX, UniUni or Cainiao, though one customer reports seeing only AliExpress's own tracking number.

So the heading can appear before the local carrier has scanned the package itself. It is not the same as 'Collected by carrier', the line at the very start, when the package is picked up for the sorting center in China. AliExpress defines neither label.

Why does AliExpress show it?

Import customs has released the package
The package is passing from the air freight side to a local delivery company
The local carrier has the package data and is about to scan it
The package is moving between the local carrier's own facilities

How long does it last?

Expect 'Package arrived at regional carrier facility' or 'Package arrived at local carrier facility', then 'Package out for delivery' and 'Delivered'. In the histories customers shared, the facility line came minutes after the hand-over line, and in a US history delivery followed the next day. One customer reports two to three weeks with the facility line as the last news.

Other AliExpress statuses

Package leaving origin country/regionNormal
Package arrived at regional carrier facilityNormal
Awaiting deliveryNormal
Your package arrived at local airportNormal
Package out for deliveryNormal
Your package is being inspected by customsKeep an eye on it
Delivered but not receivedTake action

All AliExpress statuses →

Who is responsible for a late or missing package from AliExpress?

If you bought on AliExpress, AliExpress's own rules decide refunds, whichever seller you bought from. Its Buyer Protection page covers an item that did not arrive, or was lost in transit, within the guaranteed delivery window on your order page, and an item that does not match its description or arrived damaged, within 15 days of receiving it. Many orders also show a refund date on the tracking page for a package that has not been delivered by then. For a UK order from a seller who is a trader, the Consumer Rights Act, section 29, keeps the goods at the seller's risk until you have them.

If you sent a parcel yourself, AliExpress was not your carrier: it is a marketplace, not a delivery service you book, so the carrier you chose and its terms apply. A return you send back through AliExpress's own return process falls under its return rules, and its Buyer Protection page says the refund follows once the returned items have been checked at the warehouse.

Questions about “Collected by destination carrier”

What does collected by destination carrier mean on AliExpress?

The delivery company in your country has taken over, or is about to take over, your package after customs. The line under the heading says where it is, for example at a regional carrier facility.

Is collected by destination carrier the same as collected by carrier?

No. 'Collected by carrier' appears at the start, when the package is picked up for the sorting center in China. 'Collected by destination carrier' comes after import customs in your country.

Who is the destination carrier on an AliExpress order?

AliExpress may show it next to the shipping method. US customers name SpeedX, UniUni, GOFO, USPS and UPS, and Canadian customers name UniUni. Some report that only AliExpress's own number is shown.

How long after collected by destination carrier will my package arrive?

AliExpress gives no figure. In one US history it was delivered the next day, while one customer reports three weeks without news. If nothing new appears for 3 business days, file a complaint and we send it to AliExpress.

Based on

Reddit r/Aliexpress: 'Collected by destination carrier' with 'Your package will soon be handed over to the domestic courier company.' and the regional facility line
Reddit r/Aliexpress: three weeks after 'Package arrived at regional carrier facility' under 'Collected by destination carrier'
Reddit r/Aliexpress: a hand-over to a domestic company after customs
Reddit r/Aliexpress: a US tracking page from the regional facility to 'Package delivered.' the next day
Reddit r/Aliexpress: 'Collected by carrier' and 'Package collected by carrier.' at the start of the journey
Reddit r/Aliexpress: SpeedX named next to the shipping method
Reddit r/Aliexpress: UniUni named next to the shipping method
Reddit r/Aliexpress: only AliExpress's tracking number shown, not the carrier
Reddit r/Aliexpress: GOFO delivering AliExpress orders
Reddit r/Aliexpress: UniUni as the carrier for AliExpress parcels in Ontario
AliExpress: Buyer Protection (an item that did not arrive within the guaranteed delivery window, 15 days for an item not as described, returns)
AliExpress.com Terms of Use (an e-commerce marketplace; AliExpress is an Alibaba Group trademark)
legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until they reach you)
Reddit r/Aliexpress: a US tracking page with a refund date for no delivery