AliExpress tracking status

AliExpress “Awaiting delivery”: what it means

The short answer

Normal

The seller has shipped your order, and it stays on Awaiting delivery until it is delivered and completed. It is an order status, not a scan, so the tracking page shows where the package really is.

When to act: If it still says 'Awaiting delivery' after the delivery window on your order page has passed and nothing has come, file a complaint and we send it to AliExpress.

What to do now

Open the tracking page from the order to see the latest line and its date.
Note the delivery window at the top of the tracking page and any refund date shown under it.
Do not confirm receipt until you have the package in your hands.
If the tracking shows delivered but the order page does not, or the other way round, save screenshots of both.
Keep your order number and tracking number together.
Still not sorted? File your complaint here. We write it with you and send it to AliExpress, so you do not have to chase it yourself.

Start my complaint

What does “Awaiting delivery” mean?

AliExpress's order page and order list show a status for each order, apart from the tracking lines. Its help page on shipped orders says that once the seller has shipped, you can check the tracking and wait for delivery, and 'Awaiting delivery' is the status customers see in that time. It covers the whole trip, from the first scan in China to your door, so on its own it says nothing about where the package is.

The status can lag behind the tracking. One customer reports the tracking showing delivered while the order page still said awaiting delivery, and was told by AliExpress to wait for the logistics to sync. Another reports the carrier's page saying the order had been deleted while AliExpress still showed it as awaiting delivery. The status ends when you confirm receipt, and customers report orders completing by themselves after a delivered scan, in one case a wrong one.

Why does AliExpress show it?

The seller has shipped and the package is on its way
The package has arrived but receipt is not confirmed yet
The order page has not caught up with a delivered scan
The seller has a label, but the carrier has not scanned the package yet

How long does it last?

Once the package is delivered, the order moves on when you confirm receipt, and customers report it completing without them after a delivered scan, so it is worth watching the order page. Confirming receipt tells AliExpress the package is with you.

Other AliExpress statuses

Package leaving origin country/regionNormal
Collected by destination carrierNormal
Package arrived at regional carrier facilityNormal
Your package arrived at local airportNormal
Package out for deliveryNormal
Your package is being inspected by customsKeep an eye on it
Delivered but not receivedTake action

All AliExpress statuses →

Who is responsible for a late or missing package from AliExpress?

If you bought on AliExpress, AliExpress's own rules decide refunds, whichever seller you bought from. Its Buyer Protection page covers an item that did not arrive, or was lost in transit, within the guaranteed delivery window on your order page, and an item that does not match its description or arrived damaged, within 15 days of receiving it. Many orders also show a refund date on the tracking page for a package that has not been delivered by then. For a UK order from a seller who is a trader, the Consumer Rights Act, section 29, keeps the goods at the seller's risk until you have them.

If you sent a parcel yourself, AliExpress was not your carrier: it is a marketplace, not a delivery service you book, so the carrier you chose and its terms apply. A return you send back through AliExpress's own return process falls under its return rules, and its Buyer Protection page says the refund follows once the returned items have been checked at the warehouse.

Questions about “Awaiting delivery”

What does awaiting delivery mean on AliExpress?

The seller has shipped your order and it has not been completed yet. It is an order status, not a scan, so the tracking page shows where the package is.

How long does awaiting delivery take on AliExpress?

As long as the trip takes, because the status covers all of it. The delivery window at the top of the tracking page shows the dates that apply to your order.

Why does my AliExpress order say awaiting delivery when tracking says delivered?

The order page can lag behind the tracking, and one customer was told to wait for the logistics to sync. If the package did not come, keep screenshots of both pages and do not confirm receipt.

Will my AliExpress order complete by itself?

Customers report orders completing without their confirmation after a delivered scan, in one case a scan the postal service later called a mistake. Watch the order page while the package is on its way.

Based on

AliExpress Help Center: How do I know if my order has been shipped?
Reddit r/Aliexpress: the order page still on 'Awaiting delivery' after the tracking showed delivered
Reddit r/Aliexpress: 'Awaiting Delivery' on AliExpress while the carrier says the order was deleted
Reddit r/Aliexpress: a wrong delivered scan, and the order finalized
Reddit r/Aliexpress: an order marked delivered while the tracking showed it in customs
AliExpress: Buyer Protection (an item that did not arrive within the guaranteed delivery window, 15 days for an item not as described, returns)
AliExpress.com Terms of Use (an e-commerce marketplace; AliExpress is an Alibaba Group trademark)
legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until they reach you)
Reddit r/Aliexpress: a US tracking page with a refund date for no delivery