AliExpress tracking status

AliExpress “Package arrived at regional carrier facility”: what it means

The short answer

Normal

Your package is at a hub of the delivery company in your country, after customs. The next line should be 'Package out for delivery', in customers' histories within hours or a day. Days with nothing new mean it is held up there.

When to act: If nothing new appears 3 business days after this line, or the delivery window on your order page has passed, file a complaint and we send it to AliExpress.

Also shown as: “Package arrived at local carrier facility”

What to do now

Note the place and date shown with the line, and count business days from there.
Look next to the shipping method for the local carrier's name, and read that carrier's tracking if you have its number.
Check the address on your order, including the unit number, postal code and any letters with accents.
Note the delivery window at the top of the tracking page.
Keep screenshots of the tracking page with the dates.
Still not sorted? File your complaint here. We write it with you and send it to AliExpress, so you do not have to chase it yourself.

Start my complaint

What does “Package arrived at regional carrier facility” mean?

In the histories customers shared, this is the first line after the hand-over to the local carrier, under the stage 'Collected by destination carrier'; AliExpress does not define it. 'Regional' does not mean close to you: in histories customers shared, the place shown was a hub such as Flower Mound in Texas for SpeedX, or Gardena or Eastvale in California, and one customer was about five hours away from it. Some orders show the same step as 'Package arrived at local carrier facility'.

In the histories, 'Package out for delivery' followed about five hours later in Canada, and 'Delivered' the next day in California. Customers also report packages sitting on this line for two weeks, three weeks, almost a month and about six weeks with no new scan. AliExpress does not explain these waits.

Why does AliExpress show it?

The package has reached the local carrier's hub and waits to be sorted onto a route
A backlog at the hub, which customers report around the holidays
An address the local carrier's system cannot read, which one customer linked to a special letter in their address
A wrong address or unit number on the order
The package is delayed or lost at the hub

How long does it last?

Expect 'Package out for delivery' under the heading 'Delivery update', then 'Delivered'. If the carrier cannot deliver, AliExpress shows 'Delivery unsuccessful' with a reason, such as 'Your package couldn't be delivered because the recipient wasn't at home'.

Other AliExpress statuses

Package leaving origin country/regionNormal
Collected by destination carrierNormal
Awaiting deliveryNormal
Your package arrived at local airportNormal
Package out for deliveryNormal
Your package is being inspected by customsKeep an eye on it
Delivered but not receivedTake action

All AliExpress statuses →

Who is responsible for a late or missing package from AliExpress?

If you bought on AliExpress, AliExpress's own rules decide refunds, whichever seller you bought from. Its Buyer Protection page covers an item that did not arrive, or was lost in transit, within the guaranteed delivery window on your order page, and an item that does not match its description or arrived damaged, within 15 days of receiving it. Many orders also show a refund date on the tracking page for a package that has not been delivered by then. For a UK order from a seller who is a trader, the Consumer Rights Act, section 29, keeps the goods at the seller's risk until you have them.

If you sent a parcel yourself, AliExpress was not your carrier: it is a marketplace, not a delivery service you book, so the carrier you chose and its terms apply. A return you send back through AliExpress's own return process falls under its return rules, and its Buyer Protection page says the refund follows once the returned items have been checked at the warehouse.

Questions about “Package arrived at regional carrier facility”

What does package arrived at regional carrier facility mean on AliExpress?

The delivery company in your country has scanned your package at one of its hubs, after customs. The next line should be 'Package out for delivery'.

How long after arriving at the regional carrier facility does an AliExpress package come?

AliExpress gives no figure. In histories customers shared, it was out for delivery the same day or delivered the next. Customers also report waits of weeks. After 3 business days with nothing new, file a complaint and we send it to AliExpress.

Why is my AliExpress package at a facility far from me?

'Regional' means a hub of the local carrier, not your nearest post office. One customer with SpeedX saw Flower Mound in Texas, about five hours from home.

Is local carrier facility the same as regional carrier facility on AliExpress?

As far as we can see, yes. Both mark the first scan by the carrier in your country, and AliExpress does not explain the difference.

Based on

Reddit r/Aliexpress: 'Package arrived at regional carrier facility', then 'Package out for delivery' about five hours later, in Canada
Reddit r/Aliexpress: a US tracking page with the regional facility in Eastvale, California, and delivery the next day
Reddit r/Aliexpress: the regional carrier facility in Flower Mound, Texas, with SpeedX
Reddit r/Aliexpress: 'Package arrived at local carrier facility' in Gardena with UniUni
Reddit r/Aliexpress: 'Delivery unsuccessful' after 'Package arrived at local carrier facility'
Reddit r/Aliexpress: three weeks on the regional carrier facility line
Reddit r/Aliexpress: almost a month at a local carrier facility
Reddit r/Aliexpress: about six weeks stuck at a carrier facility
Reddit r/Aliexpress: two weeks at the regional carrier facility over the holidays
Reddit r/Aliexpress: a delay after a letter in the address changed on the local carrier's system
AliExpress: Buyer Protection (an item that did not arrive within the guaranteed delivery window, 15 days for an item not as described, returns)
AliExpress.com Terms of Use (an e-commerce marketplace; AliExpress is an Alibaba Group trademark)
legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until they reach you)
Reddit r/Aliexpress: a US tracking page with a refund date for no delivery