AliExpress tracking status

AliExpress “Package leaving origin country/region”: what it means

The short answer

Normal

Your package has left, or is about to leave, the country it ships from, usually China. The next line should be 'Your package arrived at local airport', often within a day, though cheaper and oversized services can go quiet for a week or more.

When to act: If there is no new line after 7 days, or the delivery window on your order page has passed, file a complaint and we send it to AliExpress.

Also shown as: “Leaving from departure country/region” · “Departed from departure country/region”

What to do now

Note the date of this line and the delivery window at the top of the tracking page.
Read the shipping method under the window: oversized, land and economy services are the ones customers report as slow or silent on this leg.
If you follow the number on Cainiao's tracking page too, expect 'Departed from departure country/region' there for the same step.
Do not confirm receipt in the app while the package is still on its way.
Keep screenshots of the tracking page with its dates, and your order number.
Still not sorted? File your complaint here. We write it with you and send it to AliExpress, so you do not have to chase it yourself.

Start my complaint

What does “Package leaving origin country/region” mean?

This is AliExpress's own line for the moment a package sets off abroad. It usually comes after the export customs lines and after 'Awaiting flight', a line customers see even on land services, though on oversized services the export customs lines can come after it. In the app it sits under the stage 'In transit', or in a recent screenshot 'Flight departed'. On Cainiao's page and in tracking apps the same moment reads 'Departed from departure country/region', with a carrier note such as 'The flight has taken off.' or 'Left from departure country/region'. Cainiao's 'Leaving from departure country/region', with the note 'Handed over to airline.', comes earlier, at the time AliExpress shows 'Awaiting flight'. People search for this step as 'departed country of origin', but in the app screenshots customers shared, AliExpress does not use those words: the line reads 'Package leaving origin country/region.', and the order page on the website can show a bar 'Heading to the destination country' with the step 'Departed'.

It does not mean the package is in your country yet, and AliExpress gives no time for this leg. In five tracking histories customers shared, 'Your package arrived at local airport' followed 12 to 26 hours later. Customers also report a week or more with nothing new, mostly on oversized goods, on land services and on cheaper services whose tracking can stop here until the package turns up.

Why does AliExpress show it?

The flight or truck has left, and the next scan comes on arrival
A wait for a connecting flight or a stop in a transit country
Oversized goods and land services, which customers report taking weeks on this leg
Cheaper services whose tracking can stop here until delivery
Busy periods, when customers report a note that high demand may delay shipping

How long does it last?

The next line should be 'Your package arrived at local airport', then 'Import customs clearance started' and 'Import customs clearance completed'. In one US history a customer shared, the package went from this line to 'Delivered' in about three days. AliExpress publishes no time for this leg; the delivery window at the top of the tracking page is the date that applies to your order.

Other AliExpress statuses

Collected by destination carrierNormal
Package arrived at regional carrier facilityNormal
Awaiting deliveryNormal
Your package arrived at local airportNormal
Package out for deliveryNormal
Your package is being inspected by customsKeep an eye on it
Delivered but not receivedTake action

All AliExpress statuses →

Who is responsible for a late or missing package from AliExpress?

If you bought on AliExpress, AliExpress's own rules decide refunds, whichever seller you bought from. Its Buyer Protection page covers an item that did not arrive, or was lost in transit, within the guaranteed delivery window on your order page, and an item that does not match its description or arrived damaged, within 15 days of receiving it. Many orders also show a refund date on the tracking page for a package that has not been delivered by then. For a UK order from a seller who is a trader, the Consumer Rights Act, section 29, keeps the goods at the seller's risk until you have them.

If you sent a parcel yourself, AliExpress was not your carrier: it is a marketplace, not a delivery service you book, so the carrier you chose and its terms apply. A return you send back through AliExpress's own return process falls under its return rules, and its Buyer Protection page says the refund follows once the returned items have been checked at the warehouse.

Questions about “Package leaving origin country/region”

What does departed country of origin mean on AliExpress?

Your package has left, or is about to leave, the country it ships from, usually China. The app shows it as 'Package leaving origin country/region.' It does not mean the package has reached your country.

How long after leaving origin country does an AliExpress package arrive?

AliExpress gives no figure. In histories customers shared, the local airport line came 12 to 26 hours later, and in one US case the package was delivered three days after leaving. Your order page shows the window that applies to you.

Why has my AliExpress package been leaving origin country for a week?

Customers report this mostly on oversized, land and cheaper services, where tracking can stay silent for weeks. If there is still nothing new after 7 days, or the delivery window has passed, file a complaint and we send it to AliExpress.

Is my AliExpress package lost if tracking stops after leaving origin country?

Not necessarily. On cheaper services, customers report tracking that stops here and packages that turn up weeks later, though not always. AliExpress's Buyer Protection covers an item that does not arrive within the guaranteed delivery window on your order page.

Based on

AliExpress: Buyer Protection (an item that did not arrive within the guaranteed delivery window)
Reddit r/Aliexpress: a US tracking page from 'Package leaving origin country/region.' to 'Package delivered.'
Reddit r/Aliexpress: a tracking page with the leaving origin, local airport and customs lines, in Canada
Reddit r/Aliexpress: the same package on AliExpress and on a tracking app, with Cainiao's departure lines
Reddit r/Aliexpress: a week on 'Package leaving origin country/region.' with an oversized order
Reddit r/Aliexpress: no update after leaving origin country, an oversized order to the US West Coast
Reddit r/Aliexpress: 'Awaiting flight', then leaving origin country, on a land service to the UK
Reddit r/Aliexpress: tracking that stops after 'Package leaving origin country/region.' on economy shipping, under the stage 'Flight departed'
Reddit r/Aliexpress: a note that high demand may delay shipping at the leaving origin step
Reddit r/Aliexpress: the website's order page with the bar 'Heading to the destination country' and the step 'Departed'
Reddit r/Aliexpress: 'Leaving from departure country/region' and 'Departed from departure country/region' on Cainiao's page, and an oversized order with export customs after the leaving origin line
Reddit r/Aliexpress: a tracking app with 'Handed over to airline.' under 'Leaving from departure country/region' and 'The flight has taken off.' under 'Departed from departure country/region'
Reddit r/Aliexpress: the local airport line 26 hours after the leaving origin line
AliExpress: Buyer Protection (an item that did not arrive within the guaranteed delivery window, 15 days for an item not as described, returns)
AliExpress.com Terms of Use (an e-commerce marketplace; AliExpress is an Alibaba Group trademark)
legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until they reach you)
Reddit r/Aliexpress: a US tracking page with a refund date for no delivery