Temu tracking status

Temu “Out for Delivery”: what it means

The short answer

Normal

Your local carrier has the package on a route for delivery, usually that day. Temu shows this as Out for Delivery or In Delivery, with the carrier's own line under it.

When to act: If the package has not arrived 2 working days after the first out for delivery line, file a complaint and we send it to Temu.

What to do now

Read the carrier's line under the heading for a time slot or a note about a failed attempt.
Check that the address, unit number and building access details on your order are right.
Keep an eye out for the delivery, and check doors, mailboxes and the lobby later that day.
Note the carrier name and tracking number Temu shows, in case its own scans say more.
Screenshot the page with the date and time of the first out for delivery line.
Still not sorted? File your complaint here. We write it with you and send it to Temu, so you do not have to chase it yourself.

Start my complaint

What does “Out for Delivery” mean?

Temu shows this stage once the local carrier reports that the package is on its way to you. In screenshots customers have shared, the heading read 'Out for Delivery' over the carrier's line 'the shipment is out for delivery' on a Canadian order, and 'In Delivery' at the top of a UK order, with Evri's lines 'Out For Delivery' and 'Your local courier will deliver your parcel between 12:00 and 14:00 today' under it. The words under the heading are the carrier's, so they change with the carrier.

It means a delivery is planned, not that it is certain that day. On the UK order, Evri's line 'We're sorry we haven't been able to deliver today.' came 14 minutes after the time slot was given, before the slot had even begun, and the heading stayed In Delivery. A customer in the US reported GOFO packages shown as out for delivery for days, and a Canadian customer saw the line on a Sunday with no delivery that day or the next.

Why does Temu show it?

The carrier has loaded the package for today's route
The route ran late and the delivery moves to the next working day
A delivery attempt failed, for example no way into the building
The package was scanned for a route but stayed at the depot
A busy period at the local carrier

How long does it last?

Usually Delivered later the same day, sometimes with a time slot or a delivery photo from the carrier. If the carrier cannot deliver, its own line says so and it tries again: on the UK order, Evri said it would update the tracking when the parcel was on its way the next working day.

Other Temu statuses

All Temu statuses →

Who is responsible for a late or missing package from Temu?

If you bought on Temu, Temu's own rules decide refunds, whichever seller the item came from. Its shipping page sets 90 days from the order date for a package that has not been delivered, or shows as delivered when you have not received it, and its return and refund policy lists a refund for a package that shows as delivered but did not reach you. Its late delivery policy gives a credit within about 48 hours when an order is not delivered by the last day of its delivery window, with exceptions such as bad weather or problems at the courier, and in screenshots customers have shared the tracking page offers a refund once the tracking has shown nothing new for 15 days. Temu's US terms say the title and the risk of loss pass to you when the product is handed to the domestic carrier in the United States; the delivery rules above are Temu's own. For a UK order from a seller who is a trader, the Consumer Rights Act, section 29, keeps the goods at the seller's risk until you have them.

If you sent a parcel yourself, Temu was not your carrier: it is a marketplace, not a delivery service you book, so the carrier you chose and its terms apply. A return sent with Temu's own return label falls under its return and refund policy: the package has to be posted within 14 days of the return request, and the refund follows once the items arrive and pass a quality check, unless Temu gave an advance or instant refund.

Questions about “Out for Delivery”

What does out for delivery mean on Temu?

Your local carrier has the package on a delivery route, normally for that day. Temu shows the stage as Out for Delivery or In Delivery, with the carrier's own line underneath.

What does In Delivery mean on Temu?

It is Temu's heading for the last part of the trip, while the local carrier delivers. Read the line under it: it can say the package is out for delivery, give a time slot, or say the carrier could not deliver today.

Why has my Temu package been out for delivery for days?

The carrier may have scanned it for a route without delivering, or an attempt failed. Customers have reported this with GOFO in the US and with a carrier in Canada. If it has not arrived 2 working days after the first line, file a complaint and we send it to Temu.

What time will my Temu package be delivered?

Temu gives no time itself. Some carriers add a slot to their line, such as 'between 12:00 and 14:00 today' on a UK order carried by Evri.

Based on

Reddit r/TemuThings: a Canadian Temu page with the heading 'Out for Delivery' over the carrier's line
Reddit r/TemuThings: a UK Temu page headed 'In Delivery' with Evri's out for delivery, time slot and failed delivery lines
Reddit r/TemuThings: GOFO packages shown as out for delivery for days
Temu: Shipping Info (orders may be handed over to local carriers for the final leg of delivery)
Temu: Shipping Info (90 days from the order date for a package not delivered, or shown as delivered but not received)
Temu: Return and Refund Policy (refunds of a package showing as delivered but not received; returns posted within 14 days; refund timeline)
Temu: Late Delivery Compensation Policy (a credit within about 48 hours of the latest delivery date, and its exceptions)
Temu: United States Terms of Use, section 10.1 (title and risk of loss pass on delivery to the domestic carrier; customs broker; local warehouse products)
Reddit r/TemuThings: a UK tracking page with Temu's delivery guarantee, a credit for delay and a 15-day no update refund
legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the trader's risk until they reach you)