Temu tracking status

Temu “In Transit”: what it means

The short answer

Normal

In Transit is Temu's stage for the whole trip from the seller to your local carrier, flights and customs included. Read the newest line under it: it says whether the package is at the airport, in the air, in customs or with the carrier.

When to act: If nothing new has appeared for 5 days, or the last day of the delivery window has passed, file a complaint and we send it to Temu.

Also shown as: “Your package has been shipped and is awaiting pickup, which usually takes 1 day. Once picked up, it will be transported by air.” · “The package has been loaded and is ready for departure.” · “The airline has provided an estimated departure time of [date] and an estimated arrival time of [date] for your package's flight.” · “Export Customs Clearance Success” · “The package is on its way to the airport warehouse and is moving through the transportation network. Tracking information will be updated once available.” · “Package arrived at airport, awaiting flight” · “Air freight loading” · “Flight departure” · “The airline is updating your package's flight schedule. We will update the tracking information once the new schedule is confirmed.” · “Heading to the country of destination” · “Arrived at the airport for departure” · “Your package is on its way to your country.” · “We've urged the courier to speed up delivery due to over 3 days of no tracking updates.”

What to do now

Read the newest line under In Transit, not the heading: it shows whether the package is at the airport, in the air, in customs or with the local carrier.
Note the delivery window at the top of the package page and the date after which Temu promises a credit.
Note the carrier name and tracking number Temu shows; the local carrier's scans only start once it has the package.
Switch on the tracking updates the page offers, so a new line reaches you.
Screenshot the package page with its dates and the delivery window while the order is still on its way.
Still not sorted? File your complaint here. We write it with you and send it to Temu, so you do not have to chase it yourself.

Start my complaint

What does “In Transit” mean?

Temu shows In Transit as the stage at the top of the package page and again as a heading in the tracking list, in screenshots customers have shared from the US, the UK, Canada and elsewhere. The heading stays the same for days, so the line under it is what tells you where the package is. On orders flown in from abroad, the first stage, Order Shipped, says the package is awaiting pickup, which usually takes 1 day. Then Temu writes its own lines, in this order: 'The package has been loaded and is ready for departure.', 'Export Customs Clearance Success', 'The package is on its way to the airport warehouse...', 'Package arrived at airport, awaiting flight', 'Air freight loading' and 'Flight departure'. A box headed 'Heading to the country of destination' marks four steps above them: on the way to the airport, at the airport, departed, and arrived (the step names are cut short on screen).

In Transit does not mean the package is in your country yet. The loaded line comes days before the flight: in one shared history the plane left two and a half days later, and in another the airline's estimate was three days later. After landing, a line such as 'Package arrived at airport' with the airport's code and then customs lines such as 'Being inspected at customs' or 'Being checked at customs' can sit under the same heading, and later the local carrier's own scans appear, for example J&T's 'The parcel is dispatched from the transit center to the next destination' on a UK order. Temu's shipping page says tracking may not be available every step of the way once a local carrier takes over, and when nothing new has appeared for more than 3 days, the page adds that Temu has urged the courier to speed up delivery.

Why does Temu show it?

Waiting at the warehouse or the departure airport for a flight
The airline has changed the flight schedule
Landed and going through customs, sometimes with a random inspection
On a truck from the airport hub to the local carrier
With the local carrier, moving between its facilities
Busy periods and holidays, which Temu names as causes of slow updates

How long does it last?

On orders from abroad, expect the flight lines, then customs lines ending with 'Customs clearance completed' and 'Being handed over by customs', then the local carrier's first scan and Out for Delivery. In one shared history, 'Package arrived at airport, awaiting flight', 'Air freight loading' and 'Flight departure' came within eight hours of each other. Temu shows a delivery window at the top of the page, 4 to 10 business days on one UK order, and its policy, with some exceptions, is a credit within about 48 hours if the order is not delivered by the last day of that window.

Other Temu statuses

All Temu statuses →

Who is responsible for a late or missing package from Temu?

If you bought on Temu, Temu's own rules decide refunds, whichever seller the item came from. Its shipping page sets 90 days from the order date for a package that has not been delivered, or shows as delivered when you have not received it, and its return and refund policy lists a refund for a package that shows as delivered but did not reach you. Its late delivery policy gives a credit within about 48 hours when an order is not delivered by the last day of its delivery window, with exceptions such as bad weather or problems at the courier, and in screenshots customers have shared the tracking page offers a refund once the tracking has shown nothing new for 15 days. Temu's US terms say the title and the risk of loss pass to you when the product is handed to the domestic carrier in the United States; the delivery rules above are Temu's own. For a UK order from a seller who is a trader, the Consumer Rights Act, section 29, keeps the goods at the seller's risk until you have them.

If you sent a parcel yourself, Temu was not your carrier: it is a marketplace, not a delivery service you book, so the carrier you chose and its terms apply. A return sent with Temu's own return label falls under its return and refund policy: the package has to be posted within 14 days of the return request, and the refund follows once the items arrive and pass a quality check, unless Temu gave an advance or instant refund.

Questions about “In Transit”

What does In Transit mean on Temu?

Your order has left the seller and is somewhere between the warehouse, a flight, customs and the local carrier. The heading stays the same for that whole trip; the newest line under it says which part the package is on.

Does In Transit on Temu mean my package is in the country?

Not necessarily. Lines such as 'Package arrived at airport, awaiting flight', 'Air freight loading' and 'Flight departure' come before or with the flight. Customs lines and then the local carrier's scans show it has arrived.

How long does a Temu package stay in transit?

Temu gives each package its own delivery window on the order page; on one UK order it was 4 to 10 business days. If the order is not delivered by the last day, Temu's policy, with some exceptions, is a credit within about 48 hours.

Why is my Temu package in transit with no updates?

Temu's page names high volumes, holidays and logistics, and its shipping page says tracking may not be available every step of the way. If there is still nothing new after 5 days, or the window has passed, file a complaint and we send it to Temu.

What does 'The airline is updating your package's flight schedule' mean on Temu?

The flight your package was booked on has changed, so it is still waiting to fly. Temu says it will add the new schedule to the tracking once the airline confirms it.

Based on

Temu: Shipping Info (tracking may not be available every step of the way; flight arrangements and weather can move the date)
Temu Support: How to track my order?
Temu Support: What is the delivery time for an item? How long will it take to arrive?
Temu: Late Delivery Compensation Policy (a credit within about 48 hours of the latest delivery date)
Reddit r/TemuThings: an In Transit page with the flight lines from 'The package has been loaded and is ready for departure.' to 'Flight departure'
Reddit r/TemuThings: a Canadian In transit page with 'Air freight loading' and the airline changing the flight schedule
Reddit r/TemuThings: a UK page with 'Order Shipped', the airline's estimated flight dates and the loaded line
Reddit r/TemuThings: a UK In Transit page with J&T's scan and the notice about 3 days without updates
Reddit r/TemuThings: a US In Transit page with 'Being inspected at customs' at LAX
Reddit r/TemuThings: an order to Spain with 'Package arrived at airport' at MAD, then 'Being checked at customs'
Reddit r/TemuThings: a package on 'arrived at the airport for departure' for two days
Temu: Shipping Info (90 days from the order date for a package not delivered, or shown as delivered but not received)
Temu: Return and Refund Policy (refunds of a package showing as delivered but not received; returns posted within 14 days; refund timeline)
Temu: Late Delivery Compensation Policy (a credit within about 48 hours of the latest delivery date, and its exceptions)
Temu: United States Terms of Use, section 10.1 (title and risk of loss pass on delivery to the domestic carrier; customs broker; local warehouse products)
Reddit r/TemuThings: a UK tracking page with Temu's delivery guarantee, a credit for delay and a 15-day no update refund
legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the trader's risk until they reach you)