Temu tracking status

Temu “Being handed over by customs”: what it means

The short answer

Normal

Customs has finished with your package and is releasing it to the transport that takes it on to your local carrier. The next line can be a truck handover or the carrier's first scan, and at busy times this step can sit for days.

When to act: If nothing new has appeared for 5 days after this line, or the delivery window has passed, file a complaint and we send it to Temu.

Also shown as: “Customs clearance completed” · “Released by customs” · “Truck Carrier Cargo Handover”

What to do now

Check the customs progress box: Released by customs or Transferred to the courier means customs has finished with it.
Note the date and time of this line and the last day of your delivery window.
Look for the local carrier's name and tracking number on the page; its first scan is the next real update.
Note any date the page gives for a credit, or for when there are still no updates.
Keep screenshots of the customs lines with their dates and times.
Still not sorted? File your complaint here. We write it with you and send it to Temu, so you do not have to chase it yourself.

Start my complaint

What does “Being handed over by customs” mean?

On orders from abroad, Temu shows the customs part of the trip under the heading Clearing customs, or on some orders under In Transit, with a box headed 'Customs clearance progress' that steps through Prepared for customs, Checked by customs, Released by customs and Transferred to the courier. In a European history a customer shared, the lines ran in this order: 'Cargo terminal deliver to customs clearance company', then, within two hours on one afternoon, 'Picked up by Customs clearance company', 'Customs Clearance', 'Customs clearance completed' and 'Being handed over by customs'. So this line means customs is done and the package is being released from the customs area. Temu's US terms say that for some products you may be the importer of record, and that you authorize Temu to appoint a customs broker to pay sales tax and duties on your behalf.

It does not mean your local carrier has the package yet. On European orders customers shared, the next line was 'Truck Carrier Cargo Handover': a truck company takes the cargo from the airport hub to the courier in your country, which can be a drive across borders. For US orders, Temu's help page says updates from US carriers such as USPS, FedEx or UPS begin after the package clears US customs and the carrier receives it. One customer stuck on this line before Christmas found the local carrier's own tracking still waiting for the package.

Why does Temu show it?

Customs has released the package after clearance
It is waiting for the truck or the local carrier to collect it
A backlog at busy times, such as the weeks before Christmas
A long truck leg to another country, common on European orders
Another round of customs checks before it moves on

How long does it last?

Next should come a handover line such as 'Truck Carrier Cargo Handover', then the local carrier's first scan. In one European history the truck line came the next day, but on that order a second 'Picked up by Customs clearance company' followed after the truck arrived, as if the package went through customs twice. Another customer saw 'Truck Carrier Cargo Handover' for 10 days on a trip from Amsterdam to Spain. Around Christmas and the New Year, customers reported 5 to 20 days on 'Being handed over by customs'; one package moved on after about two and a half weeks, and one stuck for 20 days still arrived by its expected delivery date.

Other Temu statuses

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Who is responsible for a late or missing package from Temu?

If you bought on Temu, Temu's own rules decide refunds, whichever seller the item came from. Its shipping page sets 90 days from the order date for a package that has not been delivered, or shows as delivered when you have not received it, and its return and refund policy lists a refund for a package that shows as delivered but did not reach you. Its late delivery policy gives a credit within about 48 hours when an order is not delivered by the last day of its delivery window, with exceptions such as bad weather or problems at the courier, and in screenshots customers have shared the tracking page offers a refund once the tracking has shown nothing new for 15 days. Temu's US terms say the title and the risk of loss pass to you when the product is handed to the domestic carrier in the United States; the delivery rules above are Temu's own. For a UK order from a seller who is a trader, the Consumer Rights Act, section 29, keeps the goods at the seller's risk until you have them.

If you sent a parcel yourself, Temu was not your carrier: it is a marketplace, not a delivery service you book, so the carrier you chose and its terms apply. A return sent with Temu's own return label falls under its return and refund policy: the package has to be posted within 14 days of the return request, and the refund follows once the items arrive and pass a quality check, unless Temu gave an advance or instant refund.

Questions about “Being handed over by customs”

What does being handed over by customs mean on Temu?

Customs has cleared your package and is releasing it so it can go on to the next transport, a truck or your local carrier. On Temu it comes right after 'Customs clearance completed'.

How long does being handed over by customs take on Temu?

Temu gives no time for it. In one shared history the next line came the next day; around Christmas customers reported 5 to 20 days, and one package stuck for 20 days still arrived. If nothing moves for 5 days, file a complaint and we send it to Temu.

What does Truck Carrier Cargo Handover mean on Temu?

The cargo has been handed to a truck company that drives it from the airport hub to the courier in your country. On European orders that leg can take days; one customer in Spain waited 10 days on it.

Is my Temu package lost if it is stuck after customs?

Not necessarily. Customers have reported packages stuck on this line for over two weeks that then moved on, one of them arriving by its expected date. On the pages customers shared, Temu showed a refund date 15 days after the last update, and one page said a package that arrives after the refund can be kept.

Based on

Reddit r/TemuThings: a European tracking page with the customs lines in order, 'Being handed over by customs' and 'Truck Carrier Cargo Handover'
Reddit r/TemuThings: packages held on 'Being handed over by customs' for 5 to 20 days around Christmas
Reddit r/TemuThings: ten days on 'Truck Carrier Cargo Handover' between Amsterdam and Spain
Reddit r/TemuThings: the customs clearance progress box on a US order at LAX
Reddit r/TemuThings: a UK page with a refund date 15 days after the last update, and a package that arrives after the refund kept
Temu Support: Why does USPS say that they haven't received my package yet?
Temu: United States Terms of Use, section 10.1 (importer of record, customs broker paying duties on your behalf)
Temu: Shipping Info (90 days from the order date for a package not delivered, or shown as delivered but not received)
Temu: Return and Refund Policy (refunds of a package showing as delivered but not received; returns posted within 14 days; refund timeline)
Temu: Late Delivery Compensation Policy (a credit within about 48 hours of the latest delivery date, and its exceptions)
Temu: United States Terms of Use, section 10.1 (title and risk of loss pass on delivery to the domestic carrier; customs broker; local warehouse products)
Reddit r/TemuThings: a UK tracking page with Temu's delivery guarantee, a credit for delay and a 15-day no update refund
legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the trader's risk until they reach you)