While Barnes and Noble is a well-known retailer of books, complaints from our community highlight several recurring issues with their transactions and customer service. Common complaints include unauthorized charges appearing on customer accounts and difficulties in obtaining refunds or resolving billing errors. Customers also mention facing unresponsive or unhelpful customer service when attempting to address these billing concerns.
To avoid these issues, we strongly advise customers to regularly monitor their bank statements for any unauthorized transactions and contact customer service immediately if any discrepancies are noticed. Always keep records of your purchases and interactions with customer support, and do not hesitate to escalate the matter if initial attempts to resolve the issue are unsuccessful.
Do you have a dispute or had a bad customer experience with Barnes and Noble? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
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Our sentiment meter has detected that Barnes and Noble complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Barnes and Noble, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 4, 2026
We have received 0 complaints about Barnes and Noble over the last 12 months. The graph below shows a monthly breakdown.
Curious about Barnes and Noble's track record in addressing complaints within the Bookstores category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Barnes and Noble. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Barnes and Noble by calling 1-800-843-2665. If you want to reach out to Barnes and Noble through their own website, you can use their contact form.
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Helpful experiences shared by verified Barnes and Noble customers. Search, discuss and connect with other people in our community.
Complaint from Barnesandnoble on 27 September 2022 about Barnes and Noble.
On 270922, $59.49 were deducted from my account, even though I didn't purchase any book any other item. I want my money back. Read more
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